PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland Rvs and Jayco as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland Rvs
Jayco

Heartland Rvs and Jayco Overview

Total reviews
480
404
Company responses
0
0
Issues resolved
1
3

Heartland Rvs and Jayco Consumer Ratings

Rank
761 out of 4277 in Dealers category
617 out of 4277 in Dealers category
Customer service
462 in category
441 in category
Product or Service Quality
542 in category
500 in category
Price Affordability
480 in category
437 in category
Value for money
531 in category
484 in category

Heartland Rvs and Jayco Rating Details

Customer service
1.5 (231 reviews)
1.6 (224 reviews)
Reviewer's quote

So let me move on to Heartland's excellent customer service (sarcasm). When I encountered the first problem (thermostat), I was informed that the warranty requires that I bring the RV back to the dealer, which is 120 miles from where I live. As stated earlier, I'm living in the RV while I build, so...

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...it’s a real shame when you find an RV that will meet your full time lifestyle and have to become so frustrated with the lack of response time and service. As for the repairs, so far a lot of them are relatively minor and do not interfere with our life in the RV or moving...

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Product or Service Quality
1.4 (221 reviews)
1.6 (209 reviews)
Reviewer's quote

...I called Heartland and they suggested another service center, That service center also had difficulty getting approval, in the end they did approve it, We could not use the RV for the first 6 months of ownership..

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...On less expensive problems their customer service is pretty good. The new RV had numerous problems that should of been caught by quality control. The furnace has a design problem and keeps calling was a result...

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Price Affordability
2.2 (194 reviews)
2.5 (184 reviews)
Reviewer's quote

'Yes - we know that the construction is shoddy, but the public will pay what we're asking because there really aren't any other options in their price range. ' That's a pitiful way to do business, and it's shocking to me that people just accept this. WHY is this SO talked about in the online...

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...Oh no we have to give you trade price not what you paid. Off to leagal counsel. What a disapointment...

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Value for money
1.6 (190 reviews)
1.8 (193 reviews)
Reviewer's quote

...as our 1 year warranty expired in June we have been Rvers foe 13 years never had these issues with other brands please don’t spend such a great amount of money on This...

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...They take your money and dont care after that Disgusted with Jayco..

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Heartland Rvs and Jayco Pros and Cons

Pros
  • Floor plan
  • Good sales people
  • Floor plan and the options
  • Layout and decor of jayco
  • Floor plan layout
  • Warranty work was completed promptly
Cons
  • Customer service
  • Purchase was a mistake
  • Quality
  • Poor quality of construction
  • Poor quality
  • Customer service

Heartland Rvs and Jayco Most Positive Reviews

Top rated reviews
5

Bought a 2015 Heartland Big Country 5th wheel a little over a month ago. The "Love Seat" didn't recline but maybe 2 "...

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5

There is Just no Build quality issues. Jayco still builds the best unit in the industry! 1) the grey water holding tank....

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5

It just keeps getting worse, everyday since day one things are wrong, now with 4 lights over seating area I only have 1...

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5

We have yet to live a week in our new fiver. Generally we love it. Everything truly is functional and working EXCEPT 1)B...

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Heartland Rvs and Jayco Most Critical Reviews

Lowest rated reviews
1

Have had this camper just over a year, took it out twice 1st year due to constraints...while my daughter and her...

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1

We are having a big issue with hot water tank. Took it up to our dealer where the 5th wheel was bought 3 times. And...

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1

Our trailer had gone to heartland for "warranty work" and upon returning now has more issues than when it left, upon...

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1

This is my brand new jayco pinnacle Rv bought in January 2015 it is also a 2015 Rv after one trip you can see how big...

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Heartland Rvs and Jayco Latest Reviews

Recent published reviews
1

2017 Fuel Toy hauler and nothing but problems now. Constant leaks in the windows, toilets, you name it. A lot of money...

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1

To Whom it may concern,
I am writing today to share my nightmare as a Jayco 5th Wheel owner. In April of 2018 our cabover...

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No votes

Camping World of North Little Rock still says that heartland will not send the needed parts to repair my 2020 pioneer...

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1

Have owned several campers over the years but have never seen one with this poor quality and workmanship as the current...

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Heartland Rvs and Jayco Products and Services

Most reviewed product and services
  • Heartland Rvs Rv (164 reviews)
  • Heartland Rvs Repair (15 reviews)
  • Heartland Rvs Rv Repair (11 reviews)
  • Jayco Rv (134 reviews)
  • Jayco Rv Repair (18 reviews)
  • Jayco Trailer (15 reviews)