PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Heartland America and Telebrands as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Heartland America
Telebrands

Heartland America and Telebrands Overview

Total reviews
88
2239
Company responses
0
0
Issues resolved
2
2

Telebrands was first mentioned on PissedConsumer on May 10, 2008 and since then this brand received 2239 reviews. It is 2151 reviews more than Heartland America received since Oct 3, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Heartland America customer support team than with Telebrands customer service.

Heartland America and Telebrands Consumer Ratings

Rank
414 out of 4576 in E-commerce category
372 out of 4576 in E-commerce category
Customer service
338 in category
234 in category
Exchange, Refund and Cancellation Policy
334 in category
245 in category
Discounts and Special Offers
280 in category
414 in category

According to consumer ratings and reviews, Telebrands ranks 42 points higher in the E-commerce category than Heartland America. People gave Heartland America 1.3 stars for Customer service criterion in E-commerce category and it is 768 points higher than the worst rated brand in this category. At the same time, Telebrands was rated 1.6 stars for Customer service criterion in this category and it is 872 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Telebrands has a higher rating than Heartland America. Regarding Discounts and Special Offers criterion, consumers gave Heartland America 2 stars and it is 75% greater than other in category. Telebrands however was rated 1.6 stars and it is 63% greater than other in category.

Heartland America and Telebrands Rating Details

Customer service
1.3 (38 reviews)
1.6 (155 reviews)
Reviewer's quote

...Customer service told me it would take up to two weeks to get a refund, I asked why and she said it was POLICY. I told her it was my policy to deal with honest businesses. I have made my last purchase from HEARTLAND AMERICA...

State C

...DO NOT PURCHASE THIS PRODUCT AS THE QUALITY ALONG WITH THE CUSTOMER SERVICE IS POOR QUALITY..

Faye B
Exchange, Refund and Cancellation Policy
1.2 (30 reviews)
1.5 (136 reviews)
Reviewer's quote

4/15/was going to ordered something filled everything out .after reading the description of item decided it will not work on my tv,which was a headphone I did not complete the order or submit.they deliverd it anyway on the 25th,tryed to sent it back however it would cost me $14.00 to return it,...

PissedConsumer1530411

hooked to hose bib and it just blew apart after 6 months of use. says 10 year warranty? how do I get a replacement or money back. bought 6 and was going to give as birthday gifts. have used one!!help

michael a
Discounts and Special Offers
2 (30 reviews)
1.6 (110 reviews)
Reviewer's quote

I have contacted them and they said they don't pay for the returned postage. I don't think that is good customer service. I also told them, I would not purchase anything from them again. They have false advertising of "Free Shipping." They charged me $7.39 for shipping and I had to send the...

PissedConsumer1048623

Yes she is saying that I can’t get my money back until she test the product this flea doctor is plastic and on the commercial it shows something different it’s not doing anything with the fleas I have 2 dogs and this did nothing for them.

Chritopher

Heartland America and Telebrands Pros and Cons

Pros
  • I like your bruno 3 pc set luggages
  • Advertised product
  • Light weight
  • Concept
  • It was great while it lasted
Cons
  • Customer service
  • Rude customer service reps
  • Customer services policy
  • Customer service
  • Burst very quickly
  • Poor durability

Heartland America and Telebrands Most Positive Reviews

Top rated reviews
5

I'm am pissed customer they r very rude employees in customer service

5

last year I purchased two of your hoses and they both are unusable due to leaking. I paid $19.95 for each of them plus...

Heartland America and Telebrands Most Critical Reviews

Lowest rated reviews
1

I ordered a "leather" duffel. Went on a trip several months later and used it for the first time. It fell apart. Tried t...

1

I bought 4 50' pocket hoses, right from the official website last summer. By the end of last summer 2 of them failed...

Heartland America and Telebrands Latest Reviews

Recent published reviews

I found 2 charges both $44.95 , on same day, on my dads discover bill. Which made me suspicious. Dad has not placed any...

Read all 88 reviews
1.5

Same thing, bought two of the Laser “Star Shower” lights last year (December 2018) at Canadian Tire.
Low and behold, I am...

Read all 2239 reviews

Heartland America and Telebrands Products and Services

Most reviewed product and services
  • Heartland America Shipping Service (13 reviews)
  • Heartland America Customer Care (9 reviews)
  • Heartland America Deal (1 review)
  • Telebrands Pocket Hose (855 reviews)
  • Telebrands Customer Care (129 reviews)
  • Telebrands Ultra Pocket Hose (13 reviews)