PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about VCA Animal Hospital and Healthy Paws Pet Insurance as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

VCA Animal Hospital
Healthy Paws Pet Insurance

VCA Animal Hospital and Healthy Paws Pet Insurance Overview

Total reviews
433
8
Company responses
0
0
Issues resolved
1
0

VCA Animal Hospital and Healthy Paws Pet Insurance Consumer Ratings

Rank
33 out of 373 in Pet Medicine and Veterinary Clinics category
64 out of 1060 in Insurance category
Customer service
32 in category
61 in category
Product or Service Quality
26 in category
44 in category
Price Affordability
44 in category
189 in category
Website
38 in category
17 in category

VCA Animal Hospital and Healthy Paws Pet Insurance Rating Details

Customer service
2 (128 reviews)
1.8 (5 reviews)
Reviewer's quote

... was Kenny, he proceeded to tell me the number was to the rebate center and he could not help he with Iogging into site and gave me another number that was to customer service for VCA Care CLub. Turns out that was jus the 800# to get you to a local VCA location once you put in your zip code. So, I called back, this time got another rep who w...

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...And Healthy Paws response is to simply reply to the customer quoting policy. I was dumb founded how unsympathetic that tactic is, even if the customer is wrong. But, all they want to do is prove their right, because policy says so...

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Product or Service Quality
1.9 (109 reviews)
2 (5 reviews)
Reviewer's quote

...I am not interested in paying for a double service with VCA and Med Vet. I hope to hear back about a prompt cancellation. Luisa Echeverri VCA causeway Metairie LA..

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I recently lost my beloved German Shepherd which was obviously devastating on its own.. For some bizarre reason healthy Paws immediately terminated my account. and I could no longer access my records.. I believe there are one or two claims that I submitted that have not been paid but now I cannot...

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Price Affordability
1.7 (108 reviews)
1.6 (5 reviews)
Reviewer's quote

They don't care what you're animal is going through, all they care about is the money they can get out of you !!! They nickel and dim you !!!! and when you can't afford the price they want, they say well there's nothing we can do go check other vets..

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Beware ! If your pet requires dental surgery - extractions, anesthesia, medications, etc. HealthyPaws will pay nothing since they consider it as Dental and not Surgical. My previous pet Insurance company would at least reimburse for surgery and anesthesia for dental procedures. Given this...

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Website
2.3 (102 reviews)
3.3 (4 reviews)
Reviewer's quote

Took my female dog to get spayed.They took her in and I went to wait in my car for 30mins. I then spoke with the doctor. He transferred me up front for payment. I received the bill via email due to new procedures. They wanted to charge me also $4000. I told the woman I will be having her spayed...

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RIPOFF! I've been paying this policy religiously for two pets for several years. They've made thousands off of me. When one of my pets needed surgery, I had to fork out thousands. The process took a ridiculously long time and I was only reimbursed less than 15% of what I had to spend. So if I had...

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VCA Animal Hospital and Healthy Paws Pet Insurance Pros and Cons

Pros
  • Personal care and attention
  • Veterinarian
  • Would highly recommend
No votes
Cons
  • Unprofessional comments
  • Pricing
  • Veterinarian
  • Will try to pay as little as they can and will take forever
  • Terminates online account access immediately upon death
  • Does not pay for surgery if related to dental

VCA Animal Hospital and Healthy Paws Pet Insurance Most Positive Reviews

Top rated reviews
5

With a slight emergency at hand- we needed a local vet quickly. We are blessed to find Beth and the team at VCA. We were...

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No votes
5

We had a 9year old pit bull who had testicular cancer. He burst his tumor opened and our vet would not see him until the...

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No votes

VCA Animal Hospital and Healthy Paws Pet Insurance Most Critical Reviews

Lowest rated reviews
1

Run don't walk away from this horrible facility. Someone threw a kitten over my fence at Christmas and I rushed her to...

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1

RIPOFF! I've been paying this policy religiously for two pets for several years. They've made thousands off of me. When...

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1

VCA Alexandria Virginia Animal Hospital Emergency rooms forced me to euthanize my poor little MinPin. 16 hours and...

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1.3

Cannot get app to change credit card and been on hold hour and half waiting for person who can. The phone is answered...

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VCA Animal Hospital and Healthy Paws Pet Insurance Latest Reviews

Recent published reviews
1.4

Took my female dog to get spayed.
They took her in and I went to wait in my car for 30mins. I then spoke with the doctor....

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2

I recently lost my beloved German Shepherd which was obviously devastating on its own.. For some bizarre reason healthy...

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1.7

I got both of my dogs Care Club memberships. I did this during their annual vaccination appointment but primarily becaus...

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No votes

I purchased their very expensive insurance for my two dogs and paid my premiums faithfully. My card was hacked, one...

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VCA Animal Hospital and Healthy Paws Pet Insurance Products and Services

Most reviewed product and services
  • Vca Animal Hospital Pet Medical Service (143 reviews)
  • Vca Animal Hospital Careclub Wellness Plan (15 reviews)
  • Vca Animal Hospital Veterinarian (14 reviews)
  • Healthy Paws Pet Insurance Pet Insurance (6 reviews)
  • Healthy Paws Pet Insurance Healthy Paws Mobile Application (1 review)