PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about IRS and Healthcare Gov as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

IRS
Healthcare Gov

IRS and Healthcare Gov Overview

Total reviews
649
1161
Company responses
0
0
Issues resolved
4
7

Healthcare Gov was first mentioned on PissedConsumer on Oct 21, 2010 and since then this brand received 1161 reviews. It is 512 reviews more than IRS received since May 16, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with IRS customer support team and Healthcare Gov customer service.

IRS and Healthcare Gov Consumer Ratings

Rank
64 out of 1212 in Governmental Organizations and Politics category
66 out of 1212 in Governmental Organizations and Politics category
Customer service
45 in category
40 in category
Website
57 in category
60 in category
Staff
40 in category
37 in category

According to consumer ratings and reviews, IRS ranks 2 points higher in the Governmental Organizations and Politics category than Healthcare Gov. People gave IRS 1.1 stars for Customer service criterion in Governmental Organizations and Politics category and it is 123 points higher than the worst rated brand in this category. At the same time, Healthcare Gov was rated 1.3 stars for Customer service criterion in this category and it is 128 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that IRS has a higher rating than Healthcare Gov. Regarding Staff criterion, consumers gave IRS 1.2 stars and it is 76% greater than other in category. Healthcare Gov however was rated 1.3 stars and it is 78% greater than other in category.

IRS and Healthcare Gov Rating Details

Customer service
1.1 (270 reviews)
1.3 (516 reviews)
Reviewer's quote

I have been trying to figure out how to get my 2018 IRS tax refund for months now. Instead of sending me a letter to say they needed me to refile my taxes - DUE TO THEIR LOSING MY TAX FILING - as one example of many problems I've had, they failed to let me know.I had to keep calling them every few...

Suzanne L

...me to make choices using their verbal input input??? Yeah, sort of like buying a car sight unseen and hoping my family can fit in it to drive up the street? Customer service is limited to people reading from cue cards, that don't seem to have any answers to give you(even so called "supervisors")! This is exactly what we get for letting government involve themselves with making medical insurance decisions for us! As anything else, legislators dream something up and enact it without knowing how to execute it properly and never fix it once it starts! Good luck...

PissedConsumer1700458
Website
1.6 (243 reviews)
1.4 (486 reviews)
Reviewer's quote

...Each agent doesn't know whats going on and to top it off on the website they have my return marked as completed in June although they never completed and "supposedly" is still awaiting to process it. Smh..

PissedConsumer1619846

Asssholes website is down last 2 weeks of April and first 2 weeks or so of May, then the verification system is down, So my insurance got terminated in MAy, I go to sing up, can't sign up because of the damn site being down. Finally get signed up before the end of the month, and I can't get...

Wellington
Staff
1.2 (235 reviews)
1.3 (426 reviews)
Reviewer's quote

...As I read the comments it seems the whole staff is corrupt and the IRS should be ashamed of themselves for letting this go on. Yes there probably are rude people that they encounter daily but please don't bring it out on me. But honestly I think they all are just rude and mean for no reason...

PissedConsumer1017732

...The LEAST the government could do is have decent staff who at least half way cares about the ones who are paying their own way..

PissedConsumer1526306

IRS and Healthcare Gov Pros and Cons

Pros
  • Website
  • Hangs the phone on people when people are saying facts
  • Teach you how to take peoples money
  • Take peoples health for joke
  • Distressing
  • Promise of affordable care
Cons
  • Customer service
  • Unprofessionals
  • Unorganized
  • Customer service
  • No accountability
  • Misinformed customer service rep

IRS and Healthcare Gov Most Positive Reviews

Top rated reviews
5

I am completely astonished at the lack of quality customer service provided by what I believe to be one of the most pres...

5

Whatever you do do not and I repeat do not choose preffered as your provider! Everyone ein the company is brain dead I...

IRS and Healthcare Gov Most Critical Reviews

Lowest rated reviews
1

I'm simply trying to get a transcript of my taxes. Every time I attempt to use the online service, I am locked out due t...

1

I am trying to apply after losing job with company provided ACA compliant insurance. But I can't advance my application...

IRS and Healthcare Gov Latest Reviews

Recent published reviews

The IRS owes me a tax refund from my 2011 tax year. They keep sending me checks, which get stolen from the mail, forged,...

Read all 649 reviews
1

Unaffordable for the average person, high deductibles, information is difficult to understand (I am a masters degree...

Read all 1161 reviews

IRS and Healthcare Gov Products and Services

Most reviewed product and services
  • Irs Customer Care (216 reviews)
  • Irs Tax Return (109 reviews)
  • Irs Tax Refund (90 reviews)
  • Healthcare Gov Customer Care (247 reviews)
  • Healthcare Gov Obamacare The Affordable Care Act (78 reviews)
  • Healthcare Gov Website (75 reviews)