PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Health Net and Kaiser Permanente as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Health Net
Kaiser Permanente

Health Net and Kaiser Permanente Overview

Total reviews
22
504
Company responses
0
0
Issues resolved
0
1

Health Net and Kaiser Permanente Consumer Ratings

Rank
321 out of 1049 in Insurance category
111 out of 1049 in Insurance category
Product or Service Quality
202 in category
101 in category
Customer service
205 in category
114 in category
Reliability
222 in category
71 in category
Value for money
243 in category
130 in category

Health Net and Kaiser Permanente Rating Details

Product or Service Quality
1.1 (9 reviews)
1.5 (193 reviews)
Reviewer's quote

I’ve had sciatica since the end of March and they still haven’t gotten me physical therapy - and are charging for service (xrray) that they never took action on. Thats OK i’m changing health insurance at the end of the year- goodbye to bad health insurance 2018!..

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Over the years the quality of care has diminished badly. The staff is rude and many times unkind. If you are a well person that never needs any care, maybe they are the place for you do to insurance cost, but if you are sick and have any type of ongoing medical condition I would not recommend you...

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Customer service
1.1 (8 reviews)
1.4 (208 reviews)
Reviewer's quote

I was approved for surgery for my hand 8 months ago by Dr. Reid Abrams at UCSD and it was approved by Molina. I could not do the surgery because I was not in San Diego, and they do not cover unless you are in this location. Molina left UCSD. So we got Health net. They denied my surgery over the...

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Not good customer service today did not like the phlebotomist attitude she asked what arm I would like the blood drawn from I suggested either one she chose the right arm first and decided that the left arm was best. She asked me to make a fist she couldn't find a vein I suggested using the flex...

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Reliability
1 (6 reviews)
1.5 (147 reviews)
Reviewer's quote

I was approved by Molina insurance company about 8 months ago. I was out of town. Molina left and Heslth Net was the option. They cancelled my surgery Monday at 3 30, my surgery scheduled for 7 30 the next day. They required 6 weeks of OT. I went to OT and they said surgery was the only option. I...

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Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After talking to all levels of web support they finally admitted that I will not be able to access kp.org using Safari.no work around

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Value for money
1 (6 reviews)
1.4 (126 reviews)
Reviewer's quote

I have had Health Net insurance since June of 2018. In that time frame they have increased my premiums by 28 percent, refused to cover my insulin (novalog and basaglar). Today I just received a bill from the optometrist for several hundred dollars because they refuse to cover services that my...

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Pain issues for over a year with many medical appointments that have no value and extremely inconvenient. Such a small segment of people are conveniently served by downtown. After a year of useless appointments, I see a specialist downtown of course, who does nothing more than ask a few questions...

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Health Net and Kaiser Permanente Pros and Cons

Pros
  • Doctors
  • Doctor
  • Website
  • Some of the nurses are nice
Cons
  • No urgency
  • Does not meet patients needs
  • Customer service
  • Rising costs and bad service
  • No good answers

Health Net and Kaiser Permanente Most Positive Reviews

Top rated reviews
No votes
5

Belonged to Kaiser S. Calif for 20 yrs and never been dissatisfied. Best ever.

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No votes
4.7

I wish to thank Dr EDGARD A SEGURA for his kindness and wisdom for all my visits. My last visit in regard to my chest pa...

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Health Net and Kaiser Permanente Most Critical Reviews

Lowest rated reviews
1

Avoid this organization (of crooks) at all costs!

Our company's account was canceled because they claimed to have rec...

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1

Kaiser Permanente is terribly organized, cares little for customer satisfaction, and appears to want to take money from...

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1

With Health Net if a patients wants 3 month fill/refill of medication they are required to use Mail Order Pharmacy or...

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1

My husband and I have had Kaiser for nine years. The first eight years I've had issues with the doctors and the care fo...

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Health Net and Kaiser Permanente Latest Reviews

Recent published reviews
1

I was approved for surgery for my hand 8 months ago by Dr. Reid Abrams at UCSD and it was approved by Molina. I could...

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1.2

I am disabled and have Kaiser for my medical plan. They just don't provide care. It is a up hill battle to get care,...

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1

I was approved by Molina insurance company about 8 months ago. I was out of town. Molina left and Heslth Net was the...

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1

Last month witout warning Kaiser updaed their website and as a result I cannot get into it using Mac based Safari.After...

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Health Net and Kaiser Permanente Products and Services

Most reviewed product and services
  • Health Net Customer Care (8 reviews)
  • Health Net Health Insurance (2 reviews)
  • Health Net Emergency Service (2 reviews)
  • Kaiser Permanente Medical Care (85 reviews)
  • Kaiser Permanente Doctor (82 reviews)
  • Kaiser Permanente Customer Care (39 reviews)