PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayward Pool Products and Pentair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayward Pool Products

Hayward Pool Products

Has verified representatives
1.9
Pentair

Pentair

1.6
Hayward Pool Products
Pentair

Hayward Pool Products and Pentair Overview

Total reviews
158
82
Company responses
26
0
Issues resolved
1
1

Hayward Pool Products was first mentioned on PissedConsumer on Jul 4, 2008 and since then this brand received 158 reviews. It is 76 reviews more than Pentair received since Oct 9, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Hayward Pool Products customer support team and Pentair customer service.

Hayward Pool Products and Pentair Consumer Ratings

Rank
51 out of 269 in Pools, Spas and Plumbing Supplies category
5 out of 146 in Mechanical Engineering category
Customer service
57 in category
6 in category
Product or Service Quality
64 in category
6 in category
Price Affordability
64 in category
8 in category

Hayward Pool Products and Pentair Rating Details

Customer service
1.4 (73 reviews)
1.4 (34 reviews)
Reviewer's quote

...unfortunately the customer service assistance in New Jersey was far less than acceptable ( of course after several calls and long wait times). Beware..

Richard P

Have across the screen then "Cold" customer service non exists, service not exists, so I'm daily online to warn all potencial customers to don'T buy products from Pentair. Every single day, on Amazot and other sellers, on pool shops, on Pinch and Penney, warn as much as I can to do't buy. Plus take...

Vaclav V
Product or Service Quality
1.4 (70 reviews)
1.4 (37 reviews)
Reviewer's quote

I would not recommend Crystal Pools or any Hayward products whatsoever! Crystal Pools makes a great pool and the installation was incredibly fast, but their service and response to equipment issues is terrible. We were sold the Hayward OmniLogic Sale Water system for our 22,000-gallon saltwater...

Frank S

...heaters (which are NOT Pentair!!!!) I will never buy anything from Pentair again, and I am making sure everyone else gets warned about their expensive junk products. I will also formally send them letters detailing how bad the quality is and how worthless the supposed warranty is. I have warned our pool company that they recommended this junk to us and sold it to us with 2...

Ayten
Price Affordability
2.2 (68 reviews)
1.7 (26 reviews)
Reviewer's quote

...You would think at price your engineers could figure that out. everyday i would ask. It was a great pool cleaner for 2 years...

jim e

Warranty on pool heat pump is useless. Heater was installed on 1/17 by previous owner of the home. We bought the house in 3/18. Inspector reported no issues with the heater. Turn the heater on for first time in 12/19. Low refrig alarm. Call pentair to ask for maintenance. Customer Service says no...

Tom

Hayward Pool Products and Pentair Pros and Cons

Pros
  • Getting the run around
  • Was a great product
  • Used to like them
  • Problem was fixed
  • Pool supply store recommendation
  • Once they got the correct person involved
Cons
  • Worst customer service ever
  • Support
  • Support i got
  • Very poor equipment
  • Unable to contact company got run around
  • Customer care

Hayward Pool Products and Pentair Most Positive Reviews

Top rated reviews
5

What is going to take to match apples with 'apples. I found out the hard way that your variable pumps cannot be...

5

I want to set the panel control

Hayward Pool Products and Pentair Most Critical Reviews

Lowest rated reviews
1

purchased unit April 2014 installed June 2014 due to weather.
Ran for 1 month and white particles scales were in the bot...

1

We installed a new pool with Pentair heat pump. The Heat Pump less than 3 years old had compressor go out after only...

Hayward Pool Products and Pentair Latest Reviews

Recent published reviews
1

I would not recommend Crystal Pools or any Hayward products whatsoever! Crystal Pools makes a great pool and the...

Read all 158 reviews
1.2

Bought a Pentair VS pump to replace old pump. Within the first six months I started to get an error code, 0021. Checked...

Read all 82 reviews

Hayward Pool Products and Pentair Products and Services

Most reviewed product and services
  • Hayward Pool Products Pool Pump (26 reviews)
  • Hayward Pool Products Customer Care (13 reviews)
  • Hayward Pool Products Pool Filter (7 reviews)
  • Pentair Rebate (6 reviews)
  • Pentair Customer Care (6 reviews)
  • Pentair Heat Pump (3 reviews)