PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pentair Pool and Hayward Pool Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Pentair Pool
Hayward Pool Products

Pentair Pool and Hayward Pool Products Overview

Total reviews 16 188
Company responses 0 26
Issues resolved 0 4

Pentair Pool and Hayward Pool Products Consumer Ratings

Rank
48 out of 269 in Pools, Spas and Plumbing Supplies category
60 out of 269 in Pools, Spas and Plumbing Supplies category
Product or Service Quality
39 in category
70 in category
Value for money
53 in category
54 in category
Website
57 in category
61 in category
Customer service
35 in category
57 in category

Pentair Pool and Hayward Pool Products Rating Details

Product or Service Quality
2 (8 reviews)
1.4 (88 reviews)
Reviewer's quote

...Excellent cooperation and service..

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...better check for businesses that are qualified to service hayward products. the closest to me is 80 miles. wont service anything that they didn't install...

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Value for money
1.8 (8 reviews)
1.7 (77 reviews)
Reviewer's quote

...I understand this but for so much money why can’t they build a better product that will last several years. I read bad reviews online after I had the product. Just be aware that they are selling a faulty product..

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...I recommend they invest money in their "temporary" summer helpers; they misinform consumers. I gave them every opportunity, in the end ~ a total fail..

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Website
2.3 (8 reviews)
2 (68 reviews)
Reviewer's quote

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website where all my products were registered and logged. I had an initial problem with a temperature sensor that was quickly resolved by using the resources available on their website....

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Subsequently, I went to the website on June 12 and detailed my questions in writing. Last week I received a response to another inquiry from me informing me that they were experiencing technical problems and asking me if I still needed help. I immediately replied with additional information on July...

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Customer service
1.9 (8 reviews)
1.4 (92 reviews)
Reviewer's quote

...No sorry let me give you a discount just sorry even if the customer service representative were to request it would be denied. If you have a pool and a choice do not go with pentair..

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...Company customer service was unresponsive and awful. Don't buy from this company..

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Pentair Pool and Hayward Pool Products Pros and Cons

Pros
  • Other products purchased
  • Great white shark vacuum
  • Great customer service
  • Used to like them
  • Was a great product
  • Response
Cons
  • Warranty is a joke
  • Warranty
  • Charging me top dollar for a product you know is a failure
  • Worst customer service ever
  • Support i got
  • Bad service

Pentair Pool and Hayward Pool Products Most Positive Reviews

Top rated reviews
5

Had power failure &;;;;;; needed to reset time on pump. Tech. walked me through it in no time. Excellent...

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5

What is going to take to match apples with 'apples. I found out the hard way that your variable pumps cannot be...

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3.4

Pentair pool rep was very helpful. No complaints here.

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4.8

Had an issue with an out of warranty part on my $1300 pool pump. Paul a customer service rep. in Rhode Island was great...

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Pentair Pool and Hayward Pool Products Most Critical Reviews

Lowest rated reviews
1

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.
Pentair on...

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1

purchased unit April 2014 installed June 2014 due to weather.
Ran for 1 month and white particles scales were in the bot...

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1

Pentair will NOT stand behind their products. My $700 color changing light is dead.
I've installed 3 diff pools in my lif...

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1

There is a design fault that will cause this heater to fry circuit boards in about 2 years if it's in the sun. The sun...

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Pentair Pool and Hayward Pool Products Latest Reviews

Recent published reviews
No votes

The pentair app that I have says offline and we cant get it on back on

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2

some of this is my fault. better check for businesses that are qualified to service hayward products. the closest to me...

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No votes

Pool heater will not come on

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1

Purchased this expensive pool pump end of April 2019 as my pool maintenance person indicated this expensive variable spe...

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Pentair Pool and Hayward Pool Products Products and Services

Most reviewed product and services
  • Pentair Pool Pool Pump (7 reviews)
  • Pentair Pool Mastertemp Pool Heater (5 reviews)
  • Pentair Pool Pool Lights (5 reviews)
  • Hayward Pool Products Pool Pump (27 reviews)
  • Hayward Pool Products Pool Heater (9 reviews)
  • Hayward Pool Products Pool Filter (8 reviews)