PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Pentair Pool and Hayward Pool Products as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayward Pool Products

Hayward Pool Products

Has Verified Representatives
1.9
Pentair Pool
Hayward Pool Products

Pentair Pool and Hayward Pool Products Overview

Total reviews
11
178
Company responses
0
26
Issues resolved
0
3

Pentair Pool and Hayward Pool Products Consumer Ratings

Rank
63 out of 255 in Pools, Spas and Plumbing Supplies category
55 out of 255 in Pools, Spas and Plumbing Supplies category
Website
66 in category
60 in category
Customer service
113 in category
54 in category
Value for money
55 in category
50 in category
Product or Service Quality
50 in category
68 in category

Pentair Pool and Hayward Pool Products Rating Details

Website
2 (6 reviews)
2 (65 reviews)
Reviewer's quote

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website where all my products were registered and logged. I had an initial problem with a temperature sensor that was quickly resolved by using the resources available on their website....

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Subsequently, I went to the website on June 12 and detailed my questions in writing. Last week I received a response to another inquiry from me informing me that they were experiencing technical problems and asking me if I still needed help. I immediately replied with additional information on July...

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Customer service
1 (6 reviews)
1.4 (88 reviews)
Reviewer's quote

...No sorry let me give you a discount just sorry even if the customer service representative were to request it would be denied. If you have a pool and a choice do not go with pentair..

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Hayward DE In Ground POOL Filter and customer service. Hayward pool filters are so poorly built that I've had to replace the slide assembly 9 times now I have a question about the compatability of a different part and can't get an answer never again for me and Hayward junk..

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Value for money
1.7 (6 reviews)
1.7 (74 reviews)
Reviewer's quote

...I understand this but for so much money why can’t they build a better product that will last several years. I read bad reviews online after I had the product. Just be aware that they are selling a faulty product..

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...I recommend they invest money in their "temporary" summer helpers; they misinform consumers. I gave them every opportunity, in the end ~ a total fail..

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Product or Service Quality
1.7 (6 reviews)
1.4 (83 reviews)
Reviewer's quote

...Excellent cooperation and service..

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...I have called and called for 8 months now and still haven't been able to get a service tech to come fix the light..

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Pentair Pool and Hayward Pool Products Pros and Cons

Pros
  • Other products purchased
  • Great white shark vacuum
  • Great customer service
  • Used to like them
  • Response
  • Getting the run around
Cons
  • Warranty is a joke
  • Warranty
  • Hard to find customer service when a problem arises
  • Worst customer service ever
  • Support i got
  • Support

Pentair Pool and Hayward Pool Products Most Positive Reviews

Top rated reviews
5

Had power failure &;;;;;; needed to reset time on pump. Tech. walked me through it in no time. Excellent...

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5

What is going to take to match apples with 'apples. I found out the hard way that your variable pumps cannot be...

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No votes
4.8

Had an issue with an out of warranty part on my $1300 pool pump. Paul a customer service rep. in Rhode Island was great...

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Pentair Pool and Hayward Pool Products Most Critical Reviews

Lowest rated reviews
1

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.
Pentair on...

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1

purchased unit April 2014 installed June 2014 due to weather.
Ran for 1 month and white particles scales were in the bot...

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1

Pentair will NOT stand behind their products. My $700 color changing light is dead.
I've installed 3 diff pools in my lif...

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1

There is a design fault that will cause this heater to fry circuit boards in about 2 years if it's in the sun. The sun...

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Pentair Pool and Hayward Pool Products Latest Reviews

Recent published reviews
No votes

Closed on Saturday apparently - Saturday when many folks are dealing with pool issues

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1

I own a Hayward pump and filter, the pressure gauge has failed three years in a row, I reached out to Hayward July 1st,...

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1

Had Dorado auto pool cleaner for one year five months, both upper and lower shrouds cracked! Paid over 400.00 for it,...

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2.2

After 4 months of my pools installation, my Hayward pump went out. It started smoking like crazy, so it was obvious it...

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Pentair Pool and Hayward Pool Products Products and Services

Most reviewed product and services
  • Pentair Pool Pool Pump (7 reviews)
  • Pentair Pool Mastertemp Pool Heater (5 reviews)
  • Pentair Pool Pool Lights (5 reviews)
  • Hayward Pool Products Pool Pump (27 reviews)
  • Hayward Pool Products Customer Care (13 reviews)
  • Hayward Pool Products Pool Heater (8 reviews)