PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayward Pool Products and Pentair Pool as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayward Pool Products

Hayward Pool Products

Has verified representatives
1.9
Hayward Pool Products
Pentair Pool

Hayward Pool Products and Pentair Pool Overview

Total reviews
158
8
Company responses
26
0
Issues resolved
1
0

Hayward Pool Products was first mentioned on PissedConsumer on Jul 4, 2008 and since then this brand received 158 reviews. It is 150 reviews more than Pentair Pool received since Aug 20, 2010.

Hayward Pool Products and Pentair Pool Consumer Ratings

Rank
52 out of 295 in Pools, Spas and Plumbing Supplies category
92 out of 295 in Pools, Spas and Plumbing Supplies category
Customer service
55 in category
102 in category
Product or Service Quality
64 in category
101 in category
Price Affordability
64 in category
94 in category

According to consumer ratings and reviews, Hayward Pool Products ranks 40 points higher in the Pools, Spas and Plumbing Supplies category than Pentair Pool. People gave Hayward Pool Products 1.4 stars for Customer service criterion in Pools, Spas and Plumbing Supplies category and it is 73 points higher than the worst rated brand in this category. At the same time, Pentair Pool was rated 1 stars for Customer service criterion in this category and it is 26 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Hayward Pool Products has a higher rating than Pentair Pool. Regarding Price Affordability criterion, consumers gave Hayward Pool Products 2.2 stars and it is 49% worse than other in category. Pentair Pool however was rated 1.5 stars and it is 73% worse than other in category.

Hayward Pool Products and Pentair Pool Rating Details

Customer service
1.4 (73 reviews)
1 (5 reviews)
Reviewer's quote

...unfortunately the customer service assistance in New Jersey was far less than acceptable ( of course after several calls and long wait times). Beware..

Richard P

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website where all my products were registered and logged. I had an initial problem with a temperature sensor that was quickly resolved by using the resources available on their website....

Jerry L
Product or Service Quality
1.4 (70 reviews)
1 (5 reviews)
Reviewer's quote

Replaced two lights lasted about 4 years each no help from hayward poolsSTAY AWAY$800. dollars for each lights.

Thomas P

Pentair will NOT stand behind their products. My $700 color changing light is dead. I've installed 3 diff pools in my life and never heard of a light blowing out in 10 yrs, nevermind 2 or 3 Pentair blew me off saying I'm out of warranty...

Annette K
Price Affordability
2.2 (68 reviews)
1.5 (4 reviews)
Reviewer's quote

...You would think at price your engineers could figure that out. everyday i would ask. It was a great pool cleaner for 2 years...

jim e

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.Pentair only offers a 60 day warranty on PARTS ONLY! 60 days?!!DO NOT purchase products from a company that only backs with a 60 day warranty!!

David M

Hayward Pool Products and Pentair Pool Pros and Cons

Pros
  • Getting the run around
  • Was a great product
  • Used to like them
  • Other products purchased
  • Great white shark vacuum
  • Good equipment when it works
Cons
  • Worst customer service ever
  • Support
  • Support i got
  • Warranty is a joke
  • Warranty
  • Hard to find customer service when a problem arises

Hayward Pool Products and Pentair Pool Most Positive Reviews

Top rated reviews
5

What is going to take to match apples with 'apples. I found out the hard way that your variable pumps cannot be...

No votes

Hayward Pool Products and Pentair Pool Most Critical Reviews

Lowest rated reviews
1

purchased unit April 2014 installed June 2014 due to weather.
Ran for 1 month and white particles scales were in the bot...

1

Installed new Pentair Whisperflo pool pump in April of 18. Pump has stopped working and is most likely seized.
Pentair on...

Hayward Pool Products and Pentair Pool Latest Reviews

Recent published reviews
1

I would not recommend Crystal Pools or any Hayward products whatsoever! Crystal Pools makes a great pool and the...

Read all 158 reviews
1.2

When I purchased thousands of dollars worth of automation products from this company two years ago, there was a website...

Read all 8 reviews

Hayward Pool Products and Pentair Pool Products and Services

Most reviewed product and services
  • Hayward Pool Products Pool Pump (26 reviews)
  • Hayward Pool Products Customer Care (13 reviews)
  • Hayward Pool Products Pool Filter (7 reviews)
  • Pentair Pool Pool Pump (6 reviews)
  • Pentair Pool Pool Lights (5 reviews)
  • Pentair Pool Mastertemp Pool Heater (4 reviews)