PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Haynes Furniture and Value City Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Haynes Furniture
Value City Furniture

Haynes Furniture and Value City Furniture Overview

Total reviews 232 897
Company responses 0 0
Issues resolved 0 2

Haynes Furniture and Value City Furniture Consumer Ratings

Rank
408 out of 1531 in Furniture and Decor category
299 out of 1531 in Furniture and Decor category
Customer service
313 in category
214 in category
Product or Service Quality
285 in category
240 in category
Reliability
280 in category
198 in category
Exchange, Refund and Cancellation Policy
254 in category
181 in category

Haynes Furniture and Value City Furniture Rating Details

Customer service
1.2 (73 reviews)
1.5 (280 reviews)
Reviewer's quote

...I would like to be contacted by the highest level of customer service you have (CORPORATE) sskubis@hotmail. com..

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99% of the employees at the Sterling Heights store are the most rude nand uncompromising when it comes to customer service ever. I did manage to get in touch with the manager who was very accommodating he directed me to an office manager who said she would call me back and never did now I am...

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Product or Service Quality
1.5 (64 reviews)
1.6 (241 reviews)
Reviewer's quote

Then, it really falls apart with low quality products, awful delivery and terrible service after the sale. Now, they have increased competition and COVID-19 to deal with and are attempting to make customers accept they are a family business and YOU are part of their family! I hope not! My family is...

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When requesting for another bed to be delivered when they come back out I was told that a service tech will come and fix the damages and determine if I need a new bed or not. I am very disappointed that I was being forced to keep a damaged bed with a service call in place as if its an old bed under...

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Reliability
1.2 (62 reviews)
1.5 (227 reviews)
Reviewer's quote

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all areas including upward mobility. Yet, no person of color has ever been promoted or hired to the executive level. Its a good ole boy company. Thats very clear.

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On Friday, September 18th my sectional was delivery. Delivery guys notice and check for missing legs for the chaise part of the sofa. I called the delivery center several times (630-322-7084) no one answer the phone. So I decided to call the Value City Store where I purchased the Chaise Sofa. I...

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Exchange, Refund and Cancellation Policy
1.3 (59 reviews)
1.5 (213 reviews)
Reviewer's quote

...model then I paid $3,200 for them to take 3 months to come back and pick it up brought me out of nether set now it has been 7 months I have not received my refund of about $600 Haynes furniture store tells me to call Haynes furniture credit department they tell me to call the store back and forward no results as of...

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I been waiting for my furniture for around 2 month and at the date of delivery they said it won't be available untill November I already used my value city card and I paid the full amount how can I get my refund now to buy new fruniture form another place..

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Haynes Furniture and Value City Furniture Pros and Cons

Pros
  • Salesman was ok but he was a salesman
  • Sales person
  • Sales person was helpful
  • Sales rep
  • Will never be back
  • Very nice looking furniture
Cons
  • Customer service
  • Unethical business practices
  • Lack of customer service
  • Quality of furniture
  • Rude customer service
  • Delivery service was a nightmare

Haynes Furniture and Value City Furniture Most Positive Reviews

Top rated reviews
4.2

My recliner chairs 2 months after I bought it, it bent more to one side and they sink too where we sitting I left a...

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5

THE ASSURANCE NOW PLAN, THE COSTUMER SERVICE WORKER, HAS BEAT ME OUT OF HUNDREDS OF DOLLARS, THE CONTRACT NEEDS TO BE...

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4

I called customer service of Haynes Furniture. It takes a lot of effort and work to get parts replaced and appointments...

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5

I will never buy a product from your company again!!! I purchased a reclining chair it took 4 1/2 months to have this...

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Haynes Furniture and Value City Furniture Most Critical Reviews

Lowest rated reviews
1

Do Not Buy From Here! My one order has taken over 3 months to fulfill and not even to my liking. Mike is the manager and...

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1

Purchased a Beautyrest Mattress from the Toms River, NJ Value City store. The mattress was never the same as the one we...

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1

The leather on the sofa is peeling .I have taken pictures to the store and was told the warranty was for parts not...

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1

I bought a very expensive bedroom set from Value City Furniture. The first delivery the frame on the mirror was chipped...

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Haynes Furniture and Value City Furniture Latest Reviews

Recent published reviews
No votes

a bout my box spring runner broke and mattress sagging have not got a reply back sent you the information on 8/2120

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1

99% of the employees at the Sterling Heights store are the most rude nand uncompromising when it comes to customer servi...

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1

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all...

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3.2

On Friday, September 18th my sectional was delivery. Delivery guys notice and check for missing legs for the chaise...

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Haynes Furniture and Value City Furniture Products and Services

Most reviewed product and services
  • Haynes Furniture Delivery Service (23 reviews)
  • Haynes Furniture Chair (17 reviews)
  • Haynes Furniture Customer Care (15 reviews)
  • Value City Furniture Furniture Set (127 reviews)
  • Value City Furniture Sofa (115 reviews)
  • Value City Furniture Delivery Service (55 reviews)