PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Haynes Furniture and Lazboy as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Haynes Furniture
Lazboy

Haynes Furniture and Lazboy Overview

Total reviews 232 1162
Company responses 0 434
Issues resolved 0 15

Haynes Furniture and Lazboy Consumer Ratings

Rank
408 out of 1530 in Furniture and Decor category
164 out of 1530 in Furniture and Decor category
Customer service
315 in category
239 in category
Product or Service Quality
287 in category
315 in category
Reliability
282 in category
222 in category
Exchange, Refund and Cancellation Policy
256 in category
218 in category

Haynes Furniture and Lazboy Rating Details

Customer service
1.2 (73 reviews)
1.4 (467 reviews)
Reviewer's quote

...I would like to be contacted by the highest level of customer service you have (CORPORATE) sskubis@hotmail. com..

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...I bought the extended warranted, call customer service for a week and no one has called me back after leaving message after message their customer service is one of the worst in the business..

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Product or Service Quality
1.5 (64 reviews)
1.4 (437 reviews)
Reviewer's quote

Then, it really falls apart with low quality products, awful delivery and terrible service after the sale. Now, they have increased competition and COVID-19 to deal with and are attempting to make customers accept they are a family business and YOU are part of their family! I hope not! My family is...

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" So after 2 months the sofa mechanism broke (the service technician fixed that) and the two end cushions look as if they have collapsed, as well as one of the armrests on the sofa. It has caved in in the middle. I called on 8/31 and spoke with the store manager, Shane who informed me that they...

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Reliability
1.2 (62 reviews)
1.4 (427 reviews)
Reviewer's quote

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all areas including upward mobility. Yet, no person of color has ever been promoted or hired to the executive level. Its a good ole boy company. Thats very clear.

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My wife and I chose to purchase two premium Lazy Boy recliners based on prior history of furniture purchases and their reliability. Only to find out their quality and reliability and willingness to help rectify poor quality chairs have been extremely disappointing. The chairs were to be a...

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Exchange, Refund and Cancellation Policy
1.3 (59 reviews)
1.4 (379 reviews)
Reviewer's quote

...model then I paid $3,200 for them to take 3 months to come back and pick it up brought me out of nether set now it has been 7 months I have not received my refund of about $600 Haynes furniture store tells me to call Haynes furniture credit department they tell me to call the store back and forward no results as of...

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...But finally they agreed to refund my Aspen set but I would have to sever all ties with the company and I would never be allowed to buy with them again. Well I have the warranty on my York chair and side table..

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Haynes Furniture and Lazboy Pros and Cons

Pros
  • Salesman was ok but he was a salesman
  • Sales person
  • Sales person was helpful
  • Extremely dissappointed
  • Chair
  • Used to be great furniture
Cons
  • Customer service
  • Unethical business practices
  • Lack of customer service
  • Bad customer service
  • Not good quality
  • Poor quality

Haynes Furniture and Lazboy Most Positive Reviews

Top rated reviews
4.2

My recliner chairs 2 months after I bought it, it bent more to one side and they sink too where we sitting I left a...

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5

I purchased our first Lazy Boy recliner in 1967. I have had it reupholstered with fabric twice and it is still doing...

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4

I called customer service of Haynes Furniture. It takes a lot of effort and work to get parts replaced and appointments...

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5

I purchased a sectional there in 2015. I even purchased the extended warranty just in case anything happened. In less...

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Haynes Furniture and Lazboy Most Critical Reviews

Lowest rated reviews
1

Do Not Buy From Here! My one order has taken over 3 months to fulfill and not even to my liking. Mike is the manager and...

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1

The foot rest on the sofa needed to be replaced, the material was wearing off, after about another two months the same t...

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1

The leather on the sofa is peeling .I have taken pictures to the store and was told the warranty was for parts not...

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1

I'm having the same issues with the Augusta, GA location. We purchased a sectional and ottoman in July and was told...

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Haynes Furniture and Lazboy Latest Reviews

Recent published reviews
No votes

a bout my box spring runner broke and mattress sagging have not got a reply back sent you the information on 8/2120

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No votes

CALL ME! 812-697-6971
This is crazy

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1

Im a Haynes employee and a proud African-American. When I was hired, I was told the company was fair and just in all...

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1.8

On 5/18/20, I visited a Lazy boy store, Sat in every sofa and love seat in the store till I found the one. My feet touch...

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Haynes Furniture and Lazboy Products and Services

Most reviewed product and services
  • Haynes Furniture Delivery Service (23 reviews)
  • Haynes Furniture Chair (17 reviews)
  • Haynes Furniture Customer Care (15 reviews)
  • Lazboy Recliner (451 reviews)
  • Lazboy Sofa (209 reviews)
  • Lazboy Chair (71 reviews)