PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Hayneedle

Wayfair and Hayneedle Overview

Total reviews 2010 154
Company responses 0 0
Issues resolved 16 5

Wayfair and Hayneedle Consumer Ratings

Rank
155 out of 1546 in Furniture and Decor category
324 out of 1546 in Furniture and Decor category
Customer service
105 in category
157 in category
Delivery Service
171 in category
259 in category
Website
156 in category
229 in category
Product or Service Quality
128 in category
278 in category

Wayfair and Hayneedle Rating Details

Customer service
2.1 (800 reviews)
1.7 (70 reviews)
Reviewer's quote

When I contacted customer service they told me I would have to contact the manufacturer but couldnt even tell me who that was! The manager I spoke to gave me the name of some warehouse- who knows if Ill get any help there- and do I really want the same poor quality item? No! Ive learned my lesson-...

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I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not...

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Delivery Service
2.4 (713 reviews)
2 (62 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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...I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me. No call and no one answers...

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Website
2.7 (666 reviews)
2.3 (59 reviews)
Reviewer's quote

...After all was said and done I was automatically enrolled in this pissed consumer website. WTF, is this a bad joke? Why don't they just hire more people to deal with the influx of new orders, this is just idiotic!!!!..

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I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said...

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Product or Service Quality
2.3 (664 reviews)
1.5 (61 reviews)
Reviewer's quote

They just drop your product anywhere. In the pouring rain. Everything is soaked and the person who assembled this just threw the broken leg in the box and didn't give me any of the other 3 it's warped...

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Here's the rub: I was told by BarcaLounger that they do make bonded leather and leather match products for company's such as Hayneedle or other online sites, if that company orders the product to their specifications. Whaaaaaat? BarcaLounger, you willingly let someone use your brand, but it's ok if...

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Wayfair and Hayneedle Pros and Cons

Pros
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
  • Product looked good in pix
  • Array of products
  • Product selection and prices
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Customer service
  • Entire experience
  • Refund policy

Wayfair and Hayneedle Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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Wayfair and Hayneedle Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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Wayfair and Hayneedle Latest Reviews

Recent published reviews
1.7

I placed an order back in September when Wayfair was having 79-80% off sale. I got a gaming desk for my sons birthday...

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No votes

you are idiot dumb ***

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No votes

Good question no delivery no refund humm

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No votes

Mailed replacement doors to my old address and would not send to new address. Customer service claimed they couldn't...

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Wayfair and Hayneedle Products and Services

Most reviewed product and services
  • Wayfair Shipping Service (163 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Gazebo (1 review)