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Wayfair

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 668 TOTAL REVIEWS
  • $71.6K CLAIMED LOSSES
  • $442 AVERAGE LOSS
1.9
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Staff
  • Customer service 7
  • Product 6
  • Website 4
  • Quality and price 4
  • Dissatisfied 3

Customers don't like

  • Customer service18
  • Delivery6
  • Delivery service4
  • Awful experience4
  • Attitude of rep4
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Hayneedle

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 112 TOTAL REVIEWS
  • $12.4K CLAIMED LOSSES
  • $388 AVERAGE LOSS
2.0
Customer service
Website
Reliability
Exchange, Refund and Cancellation Policy
Staff
  • Array of products 2
  • Quality of small products 1
  • Product selection and prices 1
  • Product looked good in pix 1
  • Delivery 1

Customers don't like

  • Customer service6
  • Poor quality of product and return policy4
  • Entire experience3
  • Refund policy2
  • Process to return wrong item and receive correct one2
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1488488

Both are bad.