PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Wayfair and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Wayfair
Hayneedle

Wayfair and Hayneedle Overview

Total reviews
1891
152
Company responses
0
0
Issues resolved
13
5

Wayfair and Hayneedle Consumer Ratings

Rank
151 out of 1510 in Furniture and Decor category
309 out of 1510 in Furniture and Decor category
Customer service
108 in category
160 in category
Delivery Service
171 in category
264 in category
Website
154 in category
224 in category
Reliability
104 in category
197 in category

Wayfair and Hayneedle Rating Details

Customer service
2.1 (733 reviews)
1.7 (69 reviews)
Reviewer's quote

...Customer service is a joke, all they do is give you the run around...

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...I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me. No call and no one answers...

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Delivery Service
2.5 (644 reviews)
2 (61 reviews)
Reviewer's quote

...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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I paid through Pay Pal and I also emailed my Credit Card Receipt showing how it was paid and still the customer service rep. from California Umbrellas' told me that I need a sales number. I didn't get one? I have a transaction number but that was not any good to them? Why do I have to do all the...

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Website
2.7 (612 reviews)
2.3 (57 reviews)
Reviewer's quote

...AND MORE THAN TWO HOURS ON SUNDAY, DUE TO COVID I GUESS THEY HAD NOT UPDATED THEIR WEBSITE AND SO I CALLED THIS MORNING ONLY TO GET EXCUSES. THIS IS NOT THE WAY TO DO BUSINESS AND AFTER WRITING THIS COMPLIANT I WILL BE NOTIFYING BBB..

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I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said...

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Reliability
2.1 (606 reviews)
1.5 (64 reviews)
Reviewer's quote

It has been over 1 month that I ordered 26 lights to reno our condo hallway. Still missing 14 lights and can get no satisfaction as to when I will get them or even if I will get them. They said they would give a refund...........different lights in a hallway, give your head a shake. I don't know...

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Phone not answered after more than 35 min. Phoned 3 times same no response. Will never use again.

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Wayfair and Hayneedle Pros and Cons

Pros
  • Completely careless customer service agent
  • Customer service
  • Dissatisfied
  • Product looked good in pix
  • Array of products
  • Product selection and prices
Cons
  • Customer service
  • Delivery
  • Delivery service
  • Customer service
  • Entire experience
  • Refund policy

Wayfair and Hayneedle Most Positive Reviews

Top rated reviews
5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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Wayfair and Hayneedle Most Critical Reviews

Lowest rated reviews
1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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Wayfair and Hayneedle Latest Reviews

Recent published reviews
1

Im so mad at your *** service.
First and last time I will ever order from you!
There is NO ONE THAT CAN HELP YOU BY PHONE...

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1

Phone not answered after more than 35 min. Phoned 3 times same no response. Will never use again.

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1

I received my Dell Tiffany buffet lamps back in March they came damaged to me the lamp and the lampshades pictures were...

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1.1

I ordered 4 Lounge chairs and they charged my card then sent an email saying my order has been cancelled because they...

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Wayfair and Hayneedle Products and Services

Most reviewed product and services
  • Wayfair Customer Care (209 reviews)
  • Wayfair Shipping Service (157 reviews)
  • Wayfair Credit Card (48 reviews)
  • Hayneedle Customer Care (29 reviews)
  • Hayneedle Shipping Service (28 reviews)