PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Wayfair

Hayneedle and Wayfair Overview

Total reviews
133
1152
Company responses
0
0
Issues resolved
4
6

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1152 reviews. It is 1019 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Wayfair customer service.

Hayneedle and Wayfair Consumer Ratings

Rank
285 out of 1894 in Furniture and Decor category
126 out of 1894 in Furniture and Decor category
Customer service
164 in category
105 in category
Reliability
182 in category
87 in category
Exchange, Refund and Cancellation Policy
184 in category
84 in category

According to consumer ratings and reviews, Wayfair ranks 159 points higher in the Furniture and Decor category than Hayneedle. People gave Hayneedle 1.7 stars for Customer service criterion in Furniture and Decor category and it is 441 points higher than the worst rated brand in this category. At the same time, Wayfair was rated 2.1 stars for Customer service criterion in this category and it is 500 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Wayfair has a higher rating than Hayneedle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Hayneedle 1.5 stars and it is 70% greater than other in category. Wayfair however was rated 2.2 stars and it is 86% greater than other in category.

Hayneedle and Wayfair Rating Details

Customer service
1.7 (59 reviews)
2.1 (471 reviews)
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

Customer Service assistance was given..

Tashon
Reliability
1.4 (57 reviews)
2.1 (381 reviews)
Reviewer's quote

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand itself. I reordered and the 2d one cam damaged worse than the first. Against my better judgement, I tried a 3d time and it was delivered today and it too was damaged. The pictures are...

Faviola

Wayfair products and customer service is amazing! Top of the line! The automated service is dismal at best! I spent 30 minutes trying reach a "human" customer service rep. When I finally reached the"human", I was so irate, I closed my account. Unacceptable to deal with! By the way, the customer...

Susan J
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
2.2 (371 reviews)
Reviewer's quote

...Return policy is 30 days. Thought I would get at least a years worth use. My dog is only 5lbs so not wear from the dog using it...

PissedConsumer1683445

...Well issue a refund of $69. 95 to your original payment method as soon as we receive your return item. Youll receive a confirmation email when this happens...

Greg B

Hayneedle and Wayfair Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Customer service
  • Delivery
  • False and misleading advertising

Hayneedle and Wayfair Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Hayneedle and Wayfair Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Hayneedle and Wayfair Latest Reviews

Recent published reviews
1.8

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand...

Read all 133 reviews

there is no option to speak with anyone
I need customer service!

Read all 1152 reviews

Hayneedle and Wayfair Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Wayfair Customer Care (178 reviews)
  • Wayfair Shipping Service (124 reviews)
  • Wayfair Credit Card (48 reviews)