PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Wayfair

Hayneedle and Wayfair Overview

Total reviews 155 2063
Company responses 0 0
Issues resolved 5 17

Hayneedle and Wayfair Consumer Ratings

Rank
326 out of 1549 in Furniture and Decor category
157 out of 1549 in Furniture and Decor category
Customer service
165 in category
No votes
Reliability
209 in category
No votes
Exchange, Refund and Cancellation Policy
201 in category
No votes
Delivery Service
239 in category
No votes

Hayneedle and Wayfair Rating Details

Customer service
1.7 (71 reviews)
No votes
Reviewer's quote

I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not...

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...Customer service rep was helpful and friendly though..

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Reliability
1.4 (67 reviews)
No votes
Reviewer's quote

Ordered 2 Coral Coast all weather wicker chaise lounges October 2018. After 2 years lightly used they are completely disintegrated.I figured they would last more than2 years.Contacted Hayneedle, and they dont stand behind their products.I dont recommend buying any of their products, as they...

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There was 2 cuts on legairbags

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Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
No votes
Reviewer's quote

...No refund of funds. I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me...

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...99 order !! I feel I deserve a full refund. Depends DeThis is grossly unfair especially after so many delays and me having tried to cancel the order. I have purchased many items from Wayfair in the past but won't ever in the future if this matter is not dealt with in a fair and immediate manner...

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Delivery Service
2 (63 reviews)
No votes
Reviewer's quote

I paid through Pay Pal and I also emailed my Credit Card Receipt showing how it was paid and still the customer service rep. from California Umbrellas' told me that I need a sales number. I didn't get one? I have a transaction number but that was not any good to them? Why do I have to do all the...

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...Sunday May 10 I received a call from the delivery service that there were 30 minutes out. I hurried home only to find out that my items were not on the truck. I realized thief error not Wayfair...

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Hayneedle and Wayfair Pros and Cons

Pros
  • Product looked good in pix
  • Array of products
  • Product selection and prices
  • Customer service
  • Completely careless customer service agent
  • Dissatisfied
Cons
  • Customer service
  • Entire experience
  • Refund policy
  • Customer service
  • Delivery
  • Delivery service

Hayneedle and Wayfair Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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5

they have resolved every issue I had with them! when my order didnt show up they promptly sent me a replacement order...

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Hayneedle and Wayfair Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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1

Coupon code was entered for an item being purchase.
Their billing system accepted code and order - no issues whatsoever....

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Hayneedle and Wayfair Latest Reviews

Recent published reviews
2.5

Ordered 2 Coral Coast all weather wicker chaise lounges October 2018. After 2 years lightly used they are completely dis...

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No votes

Please cancel order number 346763****. My granddaughter changed her mind an no longer wants this item

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No votes

you are idiot dumb ***

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No votes

They where to be sent and delivered on November 3

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Hayneedle and Wayfair Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Gazebo (1 review)
  • Wayfair Shipping Service (168 reviews)
  • Wayfair Credit Card (47 reviews)
  • Wayfair Commercial (32 reviews)