PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Wayfair as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Wayfair

Hayneedle and Wayfair Overview

Total reviews
132
1104
Company responses
0
0
Issues resolved
4
5

Wayfair was first mentioned on PissedConsumer on Mar 16, 2012 and since then this brand received 1104 reviews. It is 972 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Wayfair customer service.

Hayneedle and Wayfair Consumer Ratings

Rank
283 out of 2125 in Furniture and Decor category
124 out of 2125 in Furniture and Decor category
Customer service
159 in category
105 in category
Reliability
183 in category
90 in category
Exchange, Refund and Cancellation Policy
183 in category
87 in category

According to consumer ratings and reviews, Wayfair ranks 159 points higher in the Furniture and Decor category than Hayneedle. People gave Hayneedle 1.7 stars for Customer service criterion in Furniture and Decor category and it is 435 points higher than the worst rated brand in this category. At the same time, Wayfair was rated 2 stars for Customer service criterion in this category and it is 489 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Wayfair has a higher rating than Hayneedle. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Hayneedle 1.5 stars and it is 69% greater than other in category. Wayfair however was rated 2.1 stars and it is 85% greater than other in category.

Hayneedle and Wayfair Rating Details

Customer service
1.7 (58 reviews)
2 (453 reviews)
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

...I love all the customer service people there they are awesome and polite..

Elany
Reliability
1.4 (56 reviews)
2 (369 reviews)
Reviewer's quote

Used to love Hayneedle. No more.I ordered several items of bedroom furniture by phone, requested “delivery to room”. Upon receiving an invoice that was missing the extra shipping charge for delivery to the room, I called Hayneedle customer service. The delivery option had been inadvertently dropped...

PissedConsumer1693986

:happy::love:The person that help me was able to resolve all my concerns and issues

PissedConsumer1724140
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
2.1 (354 reviews)
Reviewer's quote

...At best at this point, I will get a refund, but so far I am just waiting..

Rachael A

They took care of my return made sure that I got my order properly and gave me a discount for my problems. Way of saying thank you what are you doing

PissedConsumer1690595

Hayneedle and Wayfair Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Customer service
  • Completely careless customer service agent
  • Product
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Customer service
  • Delivery
  • False and misleading advertising

Hayneedle and Wayfair Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

IVE ORDERED FROM HERE MANY TIMES AND ALWAYS GOT FAST GREAT SERVICE...THEY HAVE THEEE BEST GUEST SERVICE IN MY...

Hayneedle and Wayfair Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

"Horrible customer service and product quality. Ordered a leather office chair and received a vinyl chair instead. After...

Hayneedle and Wayfair Latest Reviews

Recent published reviews
1

Horrible exclamation never seen customer service this bad ever!
I placed an order for dining chairs with an American Expr...

Read all 132 reviews
1.8

I ordered 4 Dining Chairs to have for Thanksgiving and was told I would get free 2 day shipping that would be delivered...

Read all 1104 reviews

Hayneedle and Wayfair Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Wayfair Customer Care (170 reviews)
  • Wayfair Shipping Service (118 reviews)
  • Wayfair Credit Card (46 reviews)