PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Overstock and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Overstock
Hayneedle

Overstock and Hayneedle Overview

Total reviews 211 153
Company responses 0 0
Issues resolved 3 5

Overstock and Hayneedle Consumer Ratings

Rank
358 out of 1531 in Furniture and Decor category
316 out of 1531 in Furniture and Decor category
Customer service
No votes
165 in category
Delivery Service
No votes
271 in category
Website
No votes
231 in category
Exchange, Refund and Cancellation Policy
No votes
194 in category

Overstock and Hayneedle Rating Details

Customer service
No votes
1.7 (70 reviews)
Reviewer's quote

com I am a very unsatisfied customer I feel disrespected because I called your customer service to cancel the order when the loveseat was still in the warehouse. Now in order to return the couches I have to pay $136 for the loveseat $156 to return the sofa I believe overstock. com is a big rip off...

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I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not...

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Delivery Service
No votes
2 (62 reviews)
Reviewer's quote

...Used to be a solid company with great product quality and customer service. My last two purchases (office chair and folding table) were a disaster. Both were clearly repackaged, minor scratches, mismatched packaging and loose parts...

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...I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me. No call and no one answers...

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Website
No votes
2.3 (59 reviews)
Reviewer's quote

I ordered from the website and it clearly said BIG BOSS DAC5 Fiber 100 foot, but it was delivered it was a 50 foot..

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I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said...

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Exchange, Refund and Cancellation Policy
No votes
1.5 (64 reviews)
Reviewer's quote

...When attempting get a refund because the manufacturer has discontinued this item Overstock refuses to back their product. Still waiting for resolution. I need my money back...

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...If youre reading this, DO NOT order from them on the chance you may need to return or exchange it, it will be a nightmare you will regret and it will cost you more money..

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Overstock and Hayneedle Pros and Cons

Pros
  • Sorry no pros
  • Selection
  • Nice products
  • Product looked good in pix
  • Array of products
  • Product selection and prices
Cons
  • Customer service
  • Customer service t
  • Unable to resolve any issue
  • Customer service
  • Entire experience
  • Refund policy

Overstock and Hayneedle Most Positive Reviews

Top rated reviews
5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

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5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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4.9

I was a little bit desperate to receive the fountain and after I receive it Im well impressed. More than I expected....

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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Overstock and Hayneedle Most Critical Reviews

Lowest rated reviews
1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

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1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

Ordered product and delivery date at end of transaction said 12-26-14. I received an email with a different date of...

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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Overstock and Hayneedle Latest Reviews

Recent published reviews
1

My name is LaDonna order # 309084127 I purchased my furniture on September 17, 2020 with Overstock.com. On September...

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No votes

Mailed replacement doors to my old address and would not send to new address. Customer service claimed they couldn't...

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1

I waited 6 weeks for a refund on an item I returned (to the seller per the return label). This all started in June. Sinc...

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1

I purchased 2 BarcaLounger chairs, BRCA119-1 Meridian II recliners in cream color, from Hayneedle. The chairs had BarcaL...

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Overstock and Hayneedle Products and Services

Most reviewed product and services
  • Overstock Customer Care (19 reviews)
  • Overstock Shipping Service (14 reviews)
  • Overstock Website (4 reviews)
  • Hayneedle Customer Care (30 reviews)
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Gazebo (1 review)