PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Overstock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Overstock

Hayneedle and Overstock Overview

Total reviews
133
122
Company responses
0
0
Issues resolved
4
1

Hayneedle was first mentioned on PissedConsumer on May 17, 2011 and since then this brand received 133 reviews. It is 11 reviews more than Overstock received since Jan 12, 2008. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Overstock customer service.

Hayneedle and Overstock Consumer Ratings

Rank
284 out of 1895 in Furniture and Decor category
418 out of 4213 in E-commerce category
Customer service
164 in category
295 in category
Delivery Service
251 in category
268 in category
Exchange, Refund and Cancellation Policy
184 in category
252 in category

Hayneedle and Overstock Rating Details

Customer service
1.7 (59 reviews)
1.4 (42 reviews)
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay an extra if I want my order to be delivered to my address!!!! This is ridicules!!!! During this conversation they put me on a hold for more than 2 hours and never got back to me..

Novak
Delivery Service
2 (53 reviews)
1.8 (38 reviews)
Reviewer's quote

...The first delivery had a big hole in the box and right through the TV stand itself. I reordered and the 2d one cam damaged worse than the first. Against my better judgement, I tried a 3d time and it was delivered today and it too was damaged...

Faviola

I placed an order online on September 10, 2019; I paid shipping and the estimated delivery date was 1-3 days. Today is September 23, 2019 and I just TODAY received my order. I contacted customer service on two occasions via text and the first agent promised the package would arrive no later than...

PissedConsumer1662001
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
1.5 (35 reviews)
Reviewer's quote

...Return policy is 30 days. Thought I would get at least a years worth use. My dog is only 5lbs so not wear from the dog using it...

PissedConsumer1683445

...Now I get to go through the time consuming process of returning them and attempting to get a refund. If they cannot give a proper and accurate description of a product they should not be selling it. This is pathetic for a company the size of Overstock that they cannot not get this right...

richard v

Hayneedle and Overstock Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Unbelievable in 2 weeks 2 different orders and both are wrong
  • Sorry no pros
  • Selection
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Customer service
  • Website
  • Customer service does not try to help the customer

Hayneedle and Overstock Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

I did not receive $40.00 reward when I ordered. The statement does not show. Please apply the reward to statement.
Alan W...

Hayneedle and Overstock Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

Purchased a "Manufacturer-refurbished" ProBook from them, plus the additional warranty. Hard drive clicked and keyboard...

Hayneedle and Overstock Latest Reviews

Recent published reviews
1.8

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand...

Read all 133 reviews
1.5

They delivered my order to the wrong address and after I contact the customer service, they told me I will need to pay...

Read all 122 reviews

Hayneedle and Overstock Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Overstock Customer Care (10 reviews)
  • Overstock Shipping Service (8 reviews)
  • Overstock Website (3 reviews)