PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Hayneedle

Ikea and Hayneedle Overview

Total reviews
990
153
Company responses
0
0
Issues resolved
1
5

Ikea and Hayneedle Consumer Ratings

Rank
346 out of 1511 in Furniture and Decor category
311 out of 1511 in Furniture and Decor category
Customer service
315 in category
162 in category
Exchange, Refund and Cancellation Policy
192 in category
191 in category
Website
362 in category
228 in category
Product or Service Quality
232 in category
286 in category

Ikea and Hayneedle Rating Details

Customer service
1.2 (273 reviews)
1.7 (69 reviews)
Reviewer's quote

Customer service is terrible, no knowledge on anything about the system, no options to search for missing orders either to contact other warehouse to get status on an order thats been missing for 2 weeks. Atlanta employees are the worst, they have no capability to explain nor offer assistance at...

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...I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me. No call and no one answers...

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Exchange, Refund and Cancellation Policy
1.5 (211 reviews)
1.5 (62 reviews)
Reviewer's quote

...Later I was trying to cancel the order, but it was impossible to do so ('cancellation window has been closed') http://potapov-nature. com/ikea/Screenshot2020-06-18. png So, I was waiting for 30 days delivery, as was suggested by the consumer regulations in the USA, but nothing happened...

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...If youre reading this, DO NOT order from them on the chance you may need to return or exchange it, it will be a nightmare you will regret and it will cost you more money..

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Website
1.8 (210 reviews)
2.3 (57 reviews)
Reviewer's quote

The only contact possible on the Company website is cancel order, I don't want to cancel an order, I want to ASK A QUESTIION!! GIVE MRE A CHOPICE IKEA COME GET WITH THE PROGRAM!!!Make more options availb el on the contyact form..

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I placed my order with Hayneedle on July 30 for a patio sectional set from Walker Edison on their website the dimensions stated the furniture was 32 inches high when I received the merchandise on August 9 the merchandise was 26 inches high I called Hayneedle about this discrepancy and they said...

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Product or Service Quality
1.7 (202 reviews)
1.5 (59 reviews)
Reviewer's quote

EVERYTHING! CUSTOMER "SERVE US" SHOULD BE IKEA'S MANTRA, NOT CUSTOMER SERVICE LIARS, LAZY, RUDE STAFF, THINK THEY OWN THE PLACE, DO WHAT THEY WANT, SAY WHAT THEY WANT WITH NO ACCOUNTABILITY WHAT SO EVER. IKEA NEVER HEARD OF TOP DOWN CEO TO THE CASHIER, DON'T CARE ABOUT THE COMPANY, THEIR CUSTOMERS,...

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I paid through Pay Pal and I also emailed my Credit Card Receipt showing how it was paid and still the customer service rep. from California Umbrellas' told me that I need a sales number. I didn't get one? I have a transaction number but that was not any good to them? Why do I have to do all the...

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Ikea and Hayneedle Pros and Cons

Pros
  • Dissapointed
  • Product
  • Furniture
  • Product looked good in pix
  • Array of products
  • Product selection and prices
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Entire experience
  • Refund policy

Ikea and Hayneedle Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

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5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

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4.7

Ikea in Miami is an awesome store, but it's confusing. The weekends are crazy, I needed a lot if help and a worker...

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5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

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Ikea and Hayneedle Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

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1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

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1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

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1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

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Ikea and Hayneedle Latest Reviews

Recent published reviews
1

This is ridiculous... after waiting 6 hours on Tuesday for my delivery, your truck showed up today unannounced giving me...

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No votes

They were wonderful no complaints at all

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1.9

Customer service is terrible, no knowledge on anything about the system, no options to search for missing orders either...

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1

Phone not answered after more than 35 min. Phoned 3 times same no response. Will never use again.

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Ikea and Hayneedle Products and Services

Most reviewed product and services
  • Ikea Delivery Service (172 reviews)
  • Ikea Customer Care (78 reviews)
  • Ikea Cabinet (37 reviews)
  • Hayneedle Customer Care (29 reviews)
  • Hayneedle Shipping Service (28 reviews)