PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Ikea and Hayneedle as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Ikea
Hayneedle

Ikea and Hayneedle Overview

Total reviews
894
133
Company responses
0
0
Issues resolved
1
4

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 894 reviews. It is 761 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Ikea customer service.

Ikea and Hayneedle Consumer Ratings

Rank
310 out of 1895 in Furniture and Decor category
287 out of 1895 in Furniture and Decor category
Customer service
297 in category
163 in category
Exchange, Refund and Cancellation Policy
183 in category
184 in category
Staff
298 in category
243 in category

According to consumer ratings and reviews, Hayneedle ranks 23 points higher in the Furniture and Decor category than Ikea. People gave Ikea 1.2 stars for Customer service criterion in Furniture and Decor category and it is 310 points higher than the worst rated brand in this category. At the same time, Hayneedle was rated 1.7 stars for Customer service criterion in this category and it is 444 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Hayneedle has a higher rating than Hayneedle. Regarding Staff criterion, consumers gave Ikea 1.5 stars and it is 51% greater than other in category. Hayneedle however was rated 1.7 stars and it is 60% greater than other in category.

Ikea and Hayneedle Rating Details

Customer service
1.2 (211 reviews)
1.7 (59 reviews)
Reviewer's quote

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C
Exchange, Refund and Cancellation Policy
1.5 (169 reviews)
1.5 (53 reviews)
Reviewer's quote

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

...Return policy is 30 days. Thought I would get at least a years worth use. My dog is only 5lbs so not wear from the dog using it...

PissedConsumer1683445
Staff
1.5 (164 reviews)
1.7 (50 reviews)
Reviewer's quote

...” I filed a complaint w/Customer Service and a staff member was assigned to my case. She apologized, arranged new install date (Aug 3rd)and awarded compensation. (My daughter was present as a witness in all meetings) On Aug 3rd, the installer’s failed to show...

susan l

Used to love Hayneedle. No more.I ordered several items of bedroom furniture by phone, requested “delivery to room”. Upon receiving an invoice that was missing the extra shipping charge for delivery to the room, I called Hayneedle customer service. The delivery option had been inadvertently dropped...

PissedConsumer1693986

Ikea and Hayneedle Pros and Cons

Pros
  • Product
  • Dissapointed
  • Furniture
  • Array of products
  • Quality of small products
  • Product selection and prices
Cons
  • Customer service
  • Response to problem
  • Worst customer service
  • Customer service
  • Entire experience
  • Poor quality of product and return policy

Ikea and Hayneedle Most Positive Reviews

Top rated reviews
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

Ikea and Hayneedle Most Critical Reviews

Lowest rated reviews
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

Ikea and Hayneedle Latest Reviews

Recent published reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews
1.8

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand...

Read all 133 reviews

Ikea and Hayneedle Products and Services

Most reviewed product and services
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)