Start a new comparison
Delete

HayNeedle

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 99 TOTAL REVIEWS
  • $11.2K CLAIMED LOSSES
  • $400 AVERAGE LOSS
2.1
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website
Staff
  • Array of products 2
  • Quality of small products 1
  • Product selection and prices 1
  • Product looked good in pix 1
  • Delivery 1

Customers don't like

  • Customer service6
  • Poor quality of product and return policy3
  • Process to return wrong item and receive correct one2
  • Entire experience2
  • Delivery and failure to deliver the correct product2
Delete

Ikea

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 828 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.6
Customer service
Reliability
Exchange, Refund and Cancellation Policy
Website
Staff
  • Product 9
  • Dissapointed 5
  • Furniture 4
  • Good products reasonably prices 3
  • Frustrated 3

Customers don't like

  • Customer service35
  • Response to problem8
  • Delivery service6
  • Worst customer service5
  • Customer support5
Show

A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

Discussion

Terms of Service
Post Comment
Cancel
Anonymous
#1397360

Hayneedle is far better than Ikea. Ikea's Customer Service is horrible.

Their delivery service and scheduled assembly service is unreliable.

They do nothing to try to correct their mistakes or make it right. Better off going anywhere else for furniture just so you don't have to deal with the delivery/assembly headache.