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Hayneedle

Furniture and Decor
  • 4 ISSUES RESOLVED
  • 111 TOTAL REVIEWS
  • $12.2K CLAIMED LOSSES
  • $394 AVERAGE LOSS
2.0
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
  • Array of products 2
  • Quality of small products 1
  • Product selection and prices 1
  • Product looked good in pix 1
  • Delivery 1

Customers don't like

  • Customer service6
  • Poor quality of product and return policy4
  • Entire experience3
  • Refund policy2
  • Process to return wrong item and receive correct one2
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Ikea

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 849 TOTAL REVIEWS
  • $380K CLAIMED LOSSES
  • $1.1K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
  • Product 9
  • Furniture 5
  • Dissapointed 5
  • Good products reasonably prices 3
  • Frustrated 3

Customers don't like

  • Customer service36
  • Response to problem9
  • Worst customer service6
  • Delivery service6
  • Online orders customer service sucks5
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1397360

Hayneedle is far better than Ikea. Ikea's Customer Service is horrible.

Their delivery service and scheduled assembly service is unreliable.

They do nothing to try to correct their mistakes or make it right. Better off going anywhere else for furniture just so you don't have to deal with the delivery/assembly headache.