PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Ikea

Hayneedle and Ikea Overview

Total reviews
133
894
Company responses
0
0
Issues resolved
4
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 894 reviews. It is 761 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Ikea customer service.

Hayneedle and Ikea Consumer Ratings

Rank
285 out of 1894 in Furniture and Decor category
309 out of 1894 in Furniture and Decor category
Customer service
164 in category
295 in category
Reliability
182 in category
179 in category
Exchange, Refund and Cancellation Policy
184 in category
183 in category

According to consumer ratings and reviews, Hayneedle ranks 24 points higher in the Furniture and Decor category than Ikea. People gave Hayneedle 1.7 stars for Customer service criterion in Furniture and Decor category and it is 441 points higher than the worst rated brand in this category. At the same time, Ikea was rated 1.2 stars for Customer service criterion in this category and it is 310 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ikea has a higher rating than Ikea. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Hayneedle 1.5 stars and it is 70% greater than other in category. Ikea however was rated 1.5 stars and it is 70% greater than other in category.

Hayneedle and Ikea Rating Details

Customer service
1.7 (59 reviews)
1.2 (211 reviews)
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

...The Byzantine automated series of prompts results in a "transferring you to our customer service team," followed by "we did not receive your selection within the time allowed" and a hangup. Web site is similarly wonky. I will never purchase from these people again..

Gregory M
Reliability
1.4 (57 reviews)
1.4 (149 reviews)
Reviewer's quote

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand itself. I reordered and the 2d one cam damaged worse than the first. Against my better judgement, I tried a 3d time and it was delivered today and it too was damaged. The pictures are...

Faviola

The combination lock keeps choosing its own combination and I have watched all the Youtube videos on how to find the correct numbers. Even the hacks have stopped working!

Ross
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
1.5 (169 reviews)
Reviewer's quote

...Return policy is 30 days. Thought I would get at least a years worth use. My dog is only 5lbs so not wear from the dog using it...

PissedConsumer1683445

I bought a bed in three parts and had to return one part for a refund. (The laminated slats made my wife sick) and when I called they said no problem, "We will send a shipping label to return the slats and refund your $30. ) Lovely Scandinavian efficiency...

John S

Hayneedle and Ikea Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Product
  • Dissapointed
  • Furniture
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Customer service
  • Response to problem
  • Worst customer service

Hayneedle and Ikea Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Hayneedle and Ikea Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Hayneedle and Ikea Latest Reviews

Recent published reviews
1.8

I ordered a TV stand from Hayneedle. The first delivery had a big hole in the box and right through the TV stand...

Read all 133 reviews
1.5

Purchased a kitchen. All the sales staff try their best and even the call center staff are reasonable good at answering...

Read all 894 reviews

Hayneedle and Ikea Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Ikea Delivery Service (158 reviews)
  • Ikea Customer Care (76 reviews)
  • Ikea Cabinet (35 reviews)