PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Ikea

Hayneedle and Ikea Overview

Total reviews 155 1138
Company responses 0 0
Issues resolved 5 2

Hayneedle and Ikea Consumer Ratings

Rank
326 out of 1549 in Furniture and Decor category
305 out of 1549 in Furniture and Decor category
Customer service
165 in category
330 in category
Reliability
209 in category
201 in category
Exchange, Refund and Cancellation Policy
201 in category
181 in category
Delivery Service
239 in category
361 in category

Hayneedle and Ikea Rating Details

Customer service
1.7 (71 reviews)
1.1 (354 reviews)
Reviewer's quote

I called customer service and basically told me too bad and that they won't do anything about it as it was over a year now. I explained that I was not looking for a refund, I just needed the right parts (the two correct columns/posts. Otherwise, it will not have the right support and I could not...

Read full review

...I see you learned customer service from SAS..

Read full review
Reliability
1.4 (67 reviews)
1.5 (268 reviews)
Reviewer's quote

Ordered 2 Coral Coast all weather wicker chaise lounges October 2018. After 2 years lightly used they are completely disintegrated.I figured they would last more than2 years.Contacted Hayneedle, and they dont stand behind their products.I dont recommend buying any of their products, as they...

Read full review

It has been weeks since the US Ikea site is not working.. I was trying to leave a review on the product:https://www.ikea.com/us/en/p/godmorgon-led-cabinet-light-white-7043****/But their website does not work not allowing customers to leave reviews... Tried to contact IKEA to raise the issue but the...

Read full review
Exchange, Refund and Cancellation Policy
1.5 (65 reviews)
1.5 (278 reviews)
Reviewer's quote

...No refund of funds. I have been on hold waiting to speak to customer service for an hour. I emailed them yesterday and left my number so they could call me...

Read full review

...UNABLE to receive refund for an order that I had to cancel..

Read full review
Delivery Service
2 (63 reviews)
1.3 (256 reviews)
Reviewer's quote

I paid through Pay Pal and I also emailed my Credit Card Receipt showing how it was paid and still the customer service rep. from California Umbrellas' told me that I need a sales number. I didn't get one? I have a transaction number but that was not any good to them? Why do I have to do all the...

Read full review

Why do you use your own delivery service which doesn't have the logistics in the U. S. that UPS, USPS, or FedEx have? Why don't you have a traditional customer service phone tree and/or email service like Zendesk? Why is it that I can visit the store and have a pretty fabulous time, but if I want...

Read full review

Hayneedle and Ikea Pros and Cons

Pros
  • Product looked good in pix
  • Array of products
  • Product selection and prices
  • Dissapointed
  • Product
  • Design
Cons
  • Customer service
  • Entire experience
  • Refund policy
  • Customer service
  • Response to problem
  • Worst customer service

Hayneedle and Ikea Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

Read full review
5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Read full review
5

I bought an item on line, and had to send it back. I called for a shipping label. When I got it I went to FedEx to send...

Read full review
5

Local office can't help me suggested corporate office. I am trying to locate draws of the bed that I purchased
M a I M un...

Read full review

Hayneedle and Ikea Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

Read full review
1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Read full review
1

This Company is a SCAM. I ordered a product from HayNeedle and they billed me, however I never received the item after...

Read full review
1

See attached photo , 2 1/2 hrs of waiting until a response !!!
One shipment , we never received as forwarding agent stat...

Read full review

Hayneedle and Ikea Latest Reviews

Recent published reviews
2.5

Ordered 2 Coral Coast all weather wicker chaise lounges October 2018. After 2 years lightly used they are completely dis...

Read full review
No votes

This morning 11/22/2020 I ordered a couch from the Charlotte location at around 10:30 am. My pickup time was between 1...

Read full review
No votes

you are idiot dumb ***

Read full review
1.8

You hung up on me before connecting me to anyone TWICE.
I see you learned customer service from SAS.

Read full review

Hayneedle and Ikea Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Gazebo (1 review)
  • Ikea Delivery Service (191 reviews)
  • Ikea Cabinet (37 reviews)
  • Ikea Sofa (32 reviews)