PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hayneedle and Ikea as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hayneedle
Ikea

Hayneedle and Ikea Overview

Total reviews
132
893
Company responses
0
0
Issues resolved
4
1

Ikea was first mentioned on PissedConsumer on Jul 27, 2007 and since then this brand received 893 reviews. It is 761 reviews more than Hayneedle received since May 17, 2011. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Hayneedle customer support team than with Ikea customer service.

Hayneedle and Ikea Consumer Ratings

Rank
283 out of 2125 in Furniture and Decor category
306 out of 2125 in Furniture and Decor category
Customer service
159 in category
288 in category
Reliability
183 in category
186 in category
Exchange, Refund and Cancellation Policy
183 in category
182 in category

According to consumer ratings and reviews, Hayneedle ranks 23 points higher in the Furniture and Decor category than Ikea. People gave Hayneedle 1.7 stars for Customer service criterion in Furniture and Decor category and it is 435 points higher than the worst rated brand in this category. At the same time, Ikea was rated 1.2 stars for Customer service criterion in this category and it is 306 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Ikea has a higher rating than Ikea. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Hayneedle 1.5 stars and it is 69% greater than other in category. Ikea however was rated 1.5 stars and it is 69% greater than other in category.

Hayneedle and Ikea Rating Details

Customer service
1.7 (58 reviews)
1.2 (210 reviews)
Reviewer's quote

Horrible exclamation never seen customer service this bad ever! I placed an order for dining chairs with an American Express platinum card that I’ve had for 15 years. I was moving into a new house. The delivery address was the new house...

John C

It is impossible to call a local store direct and their central answer service seems to be staffed by people who haven't a clue and have to put you on hold while they call the secret number to the store near you. They no longer sell the traditional Scandinavian foods that are a major reason for a...

PissedConsumer1715876
Reliability
1.4 (56 reviews)
1.4 (149 reviews)
Reviewer's quote

Used to love Hayneedle. No more.I ordered several items of bedroom furniture by phone, requested “delivery to room”. Upon receiving an invoice that was missing the extra shipping charge for delivery to the room, I called Hayneedle customer service. The delivery option had been inadvertently dropped...

PissedConsumer1693986

Started as a great place to shop , soon become a place that should be avoid at any cost.The service and knowledge do not exist, the food sectionhaving a bad habit of getting reed items that IKEA use tobe known for plus the quality is going down the hill to.t

Henry H
Exchange, Refund and Cancellation Policy
1.5 (53 reviews)
1.5 (169 reviews)
Reviewer's quote

...At best at this point, I will get a refund, but so far I am just waiting..

Rachael A

Store : IKEA , North York, TorontoI returned a mattress on 11th June, two guys from ikea came and delivered the new mattress and picked up the old one. I've been following up ever since and ikea customer care is telling me that their system shows that no pick up was made nor has the product been...

Vishwas

Hayneedle and Ikea Pros and Cons

Pros
  • Array of products
  • Quality of small products
  • Product selection and prices
  • Product
  • Dissapointed
  • Furniture
Cons
  • Customer service
  • Entire experience
  • Poor quality of product and return policy
  • Customer service
  • Response to problem
  • Worst customer service

Hayneedle and Ikea Most Positive Reviews

Top rated reviews
5

Maybe some of these reviews were in this companies infancy. I had a very positive experience from this company and would...

5

After 30+ yrs., we are downsizing, thinking who would buy a 5 brm house but someone 30+ yrs. younger than we are! Could...

Hayneedle and Ikea Most Critical Reviews

Lowest rated reviews
1

Was supposed to be delivered 9 days ago. Even paid for faster shipping. Got an email stating it was cancelled so called...

1

I ordered kitchen with delivery and assembling and given schedule date. On schedule date the goods have been delivered...

Hayneedle and Ikea Latest Reviews

Recent published reviews
1

Horrible exclamation never seen customer service this bad ever!
I placed an order for dining chairs with an American Expr...

Read all 132 reviews
1

Their automated phone system disconnects repeatedly after getting through to the last menu item.
It is impossible to call...

Read all 893 reviews

Hayneedle and Ikea Products and Services

Most reviewed product and services
  • Hayneedle Shipping Service (28 reviews)
  • Hayneedle Customer Care (25 reviews)
  • Ikea Delivery Service (157 reviews)
  • Ikea Customer Care (75 reviews)
  • Ikea Cabinet (35 reviews)