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HayNeedle

Furniture and Decor
  • 3 ISSUES RESOLVED
  • 88 TOTAL REVIEWS
  • $10K CLAIMED LOSSES
  • $401 AVERAGE LOSS
2.2
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
  • Array of products 2
  • Quality of small products 1
  • Product selection and prices 1
  • Delivery 1
  • Customer service reps were very nice 1

Customers don't like

  • Customer service6
  • Poor quality of product and return policy3
  • Process to return wrong item and receive correct one2
  • Delivery and failure to deliver the correct product2
  • Whole process1
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Ikea

Furniture and Decor
  • 1 ISSUES RESOLVED
  • 803 TOTAL REVIEWS
  • $360K CLAIMED LOSSES
  • $1K AVERAGE LOSS
1.6
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
  • Product 9
  • Dissapointed 5
  • Furniture 4
  • Good products reasonably prices 3
  • Frustrated 3

Customers don't like

  • Customer service35
  • Response to problem8
  • Delivery service6
  • Customer support5
  • Worst customer service4
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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Anonymous
#1397360

Hayneedle is far better than Ikea.Ikea's Customer Service is horrible.

Their delivery service and scheduled assembly service is unreliable.

They do nothing to try to correct their mistakes or make it right.Better off going anywhere else for furniture just so you don't have to deal with the delivery/assembly headache.