PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawthorn Suites By Wyndham and Vida Vacations as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawthorn Suites By Wyndham
Vida Vacations

Hawthorn Suites By Wyndham and Vida Vacations Overview

Total reviews 14 267
Company responses 0 0
Issues resolved 0 14

Hawthorn Suites By Wyndham and Vida Vacations Consumer Ratings

Rank
133 out of 1321 in Hotels and Resorts category
97 out of 1321 in Hotels and Resorts category
Customer service
55 in category
84 in category
Website
106 in category
154 in category
Diversity of Products or Services
103 in category
88 in category
Exchange, Refund and Cancellation Policy
45 in category
95 in category

Hawthorn Suites By Wyndham and Vida Vacations Rating Details

Customer service
2.3 (7 reviews)
1.8 (82 reviews)
Reviewer's quote

...Immediately Im in disbelief, again I am getting sour customer service..

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...Nothing but lies, horrible customer service, excess charges and no accountability from them. Vidanta tries to keep up their image by blocking people from their page and deleting their comments if they leave a "negative" review on Instagram or any other social media outlet when they can..

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Website
2.5 (6 reviews)
2 (65 reviews)
Reviewer's quote

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests.

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...IMPORTANT FACT To make sure you won't turn back on your decision you have to wait for a whole month before they send you your login details to access their website and so-called deals. Thus the time you realise that this is all smoke and rubbish there is nothing more you can do legally to claim your money back....

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Diversity of Products or Services
2.2 (6 reviews)
2.4 (50 reviews)
Reviewer's quote

Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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I also tried to call several times to both agents as well as Member Services, but never got through to an actual person. I hope that you can make this right and take care of this as soon as possible. My contract number is INTE6694, ID NUMBER 1963780, DOP 06-06-17 Judy Anderson San Miguel de...

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Exchange, Refund and Cancellation Policy
2.3 (6 reviews)
1.6 (69 reviews)
Reviewer's quote

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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my wife has very bad lung issues and cannot travel so please refund my money to my credit card thank you James Heidrich 3800 Normandy st Bismarck nd 58503 phone 1-701-721 4039..

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Hawthorn Suites By Wyndham and Vida Vacations Pros and Cons

Pros
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
  • Beautiful location
  • Waiters
  • Pool
Cons
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews
  • Sales staff
  • Sales pitch
  • Being misleaded

Hawthorn Suites By Wyndham and Vida Vacations Most Positive Reviews

Top rated reviews
4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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5

Vida vacations contacted me last month to resolve my issue. we worked together to find a good solution and i can say my...

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4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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5

We were told we would never pay any exchange fees and that Vida would sell our extra weeks to pay for the timeshare so w...

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Hawthorn Suites By Wyndham and Vida Vacations Most Critical Reviews

Lowest rated reviews
1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

They usually are offering gifts at the airport such as bottles of tequilas, trips to many touristic places like:...

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1

To make a long story short. My key did not work, I went to the front office. No one was there, I went back to my car to...

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1

When I finally gave in to Vida to purchase Vacation I was given many promises of thousands of vacation locations. They...

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Hawthorn Suites By Wyndham and Vida Vacations Latest Reviews

Recent published reviews
No votes

I stayed 5 nights at Hawthorn Suites at 321 Bercut Drive Sacramento CA, 95811 and the whole time had nothing but little...

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4.4

my wife has very bad lung issues and cannot travel so please refund my money to my credit card thank you James Heidrich...

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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1

Sales Practices - High pressure, aggressive, intimidatingReservations - not as available as they promiseCancelations -...

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Hawthorn Suites By Wyndham and Vida Vacations Products and Services

Most reviewed product and services
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Hawthorn Suites By Wyndham Customer Care (2 reviews)
  • Vida Vacations Vacation Ownership (66 reviews)
  • Vida Vacations Membership (17 reviews)
  • Vida Vacations Customer Care (12 reviews)