PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawthorn Suites By Wyndham and Red Roof Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawthorn Suites By Wyndham
Red Roof Inn

Hawthorn Suites By Wyndham and Red Roof Inn Overview

Total reviews 14 343
Company responses 0 0
Issues resolved 0 1

Hawthorn Suites By Wyndham and Red Roof Inn Consumer Ratings

Rank
132 out of 1326 in Hotels and Resorts category
213 out of 1326 in Hotels and Resorts category
Customer service
54 in category
151 in category
Exchange, Refund and Cancellation Policy
45 in category
113 in category
Diversity of Products or Services
101 in category
186 in category
Value for money
60 in category
146 in category

Hawthorn Suites By Wyndham and Red Roof Inn Rating Details

Customer service
2.3 (7 reviews)
1.4 (172 reviews)
Reviewer's quote

...Immediately Im in disbelief, again I am getting sour customer service..

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...Customer service sucks here. My advice is to stay away from this rude hotel!..

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Exchange, Refund and Cancellation Policy
2.3 (6 reviews)
1.5 (142 reviews)
Reviewer's quote

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests.

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...I would like a full refund, as I was unable to utilize the room and have already paid..

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Diversity of Products or Services
2.2 (6 reviews)
1.5 (145 reviews)
Reviewer's quote

Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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...live in escorts present as seen on back page if you need documentation as told by staff you can find them on back page stating the location in which their services are rendered. #4 The large amount of bottle, cans, chicken bones and condoms on the ground are overwhelming as far as being placed in the street and left there. #5 Most toilets do...

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Value for money
2.5 (6 reviews)
1.6 (144 reviews)
Reviewer's quote

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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...I haven't tried for almost two-and-a-half 3 weeks to get this refund I need my money we have no home or house was destroyed we on living on nothing I need my refund and they're still refusing to give it to me ..

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Hawthorn Suites By Wyndham and Red Roof Inn Pros and Cons

Pros
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
  • Price
  • Location
  • Staff
Cons
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews
  • Poor customer service
  • I wish i could give no stars
  • I did not like

Hawthorn Suites By Wyndham and Red Roof Inn Most Positive Reviews

Top rated reviews
4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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5

The manager there I think his name is Robert he should be the GM manager well he shouldn't be the GM because he's so...

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4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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5

I got 2 rooms for week here on buisness trip working nights at local georgia pacific plant come in and shower house...

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Hawthorn Suites By Wyndham and Red Roof Inn Most Critical Reviews

Lowest rated reviews
1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

This was the worst place to stay. Dogs barking at night and sheets dirty. The GM DAN GRoSS was very rude. When I asked...

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1

To make a long story short. My key did not work, I went to the front office. No one was there, I went back to my car to...

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1

THE WORST HOTEL ON EARTH!!!!! DO NOT STAY AT THIS HOTEL!!!! THE ENORMOUS ROACH, THE INSECTS THAT WERE BITING ME IN THE...

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Hawthorn Suites By Wyndham and Red Roof Inn Latest Reviews

Recent published reviews
No votes

I stayed 5 nights at Hawthorn Suites at 321 Bercut Drive Sacramento CA, 95811 and the whole time had nothing but little...

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1.8

SStaff let a former employee Of mine who had been staying with me in my room to retrieve his belongings. However he was...

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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1

I contacted Red Roof Inn, in Somerset, Kentucky, at approximately 11:15 am, on Saturday November 26, 2020. I asked...

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Hawthorn Suites By Wyndham and Red Roof Inn Products and Services

Most reviewed product and services
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Hawthorn Suites By Wyndham Customer Care (2 reviews)
  • Red Roof Inn Room (85 reviews)
  • Red Roof Inn Sanitary Conditions (51 reviews)
  • Red Roof Inn Customer Care (35 reviews)