PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawthorn Suites By Wyndham and Holiday Inn as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawthorn Suites By Wyndham
Holiday Inn

Hawthorn Suites By Wyndham and Holiday Inn Overview

Total reviews 14 217
Company responses 0 0
Issues resolved 0 2

Hawthorn Suites By Wyndham and Holiday Inn Consumer Ratings

Rank
132 out of 1327 in Hotels and Resorts category
158 out of 1327 in Hotels and Resorts category
Customer service
54 in category
120 in category
Exchange, Refund and Cancellation Policy
45 in category
128 in category
Website
105 in category
121 in category
Diversity of Products or Services
101 in category
103 in category

Hawthorn Suites By Wyndham and Holiday Inn Rating Details

Customer service
2.3 (7 reviews)
1.5 (37 reviews)
Reviewer's quote

...Immediately Im in disbelief, again I am getting sour customer service..

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...I called customer service and spoke to a gentleman he offered to have someone come out to assist. I agreed he then offered to have me possibly trouble shoot it myself first he instructed me to try to see if any cords in the back of the TV was disconnected. I replied No all we’re connected...

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Exchange, Refund and Cancellation Policy
2.3 (6 reviews)
1.4 (33 reviews)
Reviewer's quote

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly helpful, pleasant and attentive to guests.

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There were just 7 cars in the entire parking lot!!! I asked for a refund and was told by manager Jason that he could not authorize a refund or cancel our reservation. Priceline was willing to refund our money if the hotel cancelled the reservation. When I told the manager Jason how I refused to...

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Website
2.5 (6 reviews)
2.4 (30 reviews)
Reviewer's quote

During this out break of corona virus. Had to cancel my reservations with in 72 hour window. Now state of emergency Disney closing. Advising people of 60 not to travel. Cancelling sports schools and government to name a few. Hawthorne suites refused to give me back my deposit. I think very...

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Why do they even have a website for reservations and ask you what type of room you want if it policy they can give you what ever they want. I had a party of five adults and there was no way we could fit in Queen room that is why a suite was reserved and paid for two weeks ahead of the visit. In...

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Diversity of Products or Services
2.2 (6 reviews)
2.2 (25 reviews)
Reviewer's quote

Stayed for five days, room was dirty to start with. Only one parking spot per room. During five day stay room was semi cleaned one time, and it was on the third day. I came back from work and realized things were missing from my luggage, so I went straight to manager and had her escort me to room...

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I have called four times and asked if the manager Dee would just call and speak with me about the housekeeping services of their premises as related to covid as of this time I have not gotten a call back but 25. 00 off my bill. MY HEALTH AND OTHERS IS GREATER THAN A DOLLAR AMOUNT...

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Hawthorn Suites By Wyndham and Holiday Inn Pros and Cons

Pros
  • Resonable and clean
  • Extremely close to employer workplace
  • Close to popular eateries and retailers
  • Usually very good
  • Leaving
  • Jolted is huge and very convenient
Cons
  • Way the staff was treated
  • Unable to get refund
  • To many bad reviews
  • Manager lied to us
  • Attitude of management
  • Treatment of manager and false remarks made

Hawthorn Suites By Wyndham and Holiday Inn Most Positive Reviews

Top rated reviews
4.8

Jadzia at the front desk was very quick and helpful checking me in. Above and beyond. Great customer service!

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4.2

Checked in at 6 PM on 21 August when I came into the room the first room was not clean. There was hair around the front...

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4.3

I have had several bad customer service experiences with an individual employee. The other employees are exceedingly...

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4

My family and I stopped off for an overnight stay in San Antonio, we book the hotel and prepaid through hotels.com. The...

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Hawthorn Suites By Wyndham and Holiday Inn Most Critical Reviews

Lowest rated reviews
1

I made a reservation .. paid for it on line .. went to check in it was going to cost me $100. more so I canceled the...

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1

I had the worst experience at the Holiday Inn downtown Atlanta Centennial Park in Atlanta, GA 30303. The bathroom had a...

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1

To make a long story short. My key did not work, I went to the front office. No one was there, I went back to my car to...

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1

Went to our room put out two month old to bed shut the lights off with just tv on and boom what scurries along the...

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Hawthorn Suites By Wyndham and Holiday Inn Latest Reviews

Recent published reviews
No votes

I stayed 5 nights at Hawthorn Suites at 321 Bercut Drive Sacramento CA, 95811 and the whole time had nothing but little...

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No votes

They started construction in the room above us before we were awake. The hotel was not crowded and we should not have...

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No votes

I need help with not being charged a fee for having to cancel my reservation. I have a reservation today at the lake...

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1.6

I want to talk to the owner. Manager still hasn't called. I still haven't been helped with my issues from back in July.
M...

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Hawthorn Suites By Wyndham and Holiday Inn Products and Services

Most reviewed product and services
  • Hawthorn Suites By Wyndham Sanitary Conditions (3 reviews)
  • Hawthorn Suites By Wyndham Customer Care (2 reviews)
  • Holiday Inn Room (64 reviews)
  • Holiday Inn Room Booking (12 reviews)
  • Holiday Inn Customer Care (7 reviews)