PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Hawaiian Falls Waterpark as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando
Hawaiian Falls Waterpark

Universal Studios Orlando and Hawaiian Falls Waterpark Overview

Total reviews
115
13
Company responses
0
0
Issues resolved
0
0

Universal Studios Orlando was first mentioned on PissedConsumer on Aug 8, 2008 and since then this brand received 115 reviews. It is 102 reviews more than Hawaiian Falls Waterpark received since Mar 6, 2012.

Universal Studios Orlando and Hawaiian Falls Waterpark Consumer Ratings

Rank
6 out of 226 in Theme Parks category
18 out of 226 in Theme Parks category
Customer service
4 in category
16 in category
Staff
4 in category
16 in category
Diversity of Products or Services
6 in category
16 in category

According to consumer ratings and reviews, Universal Studios Orlando ranks 12 points higher in the Theme Parks category than Hawaiian Falls Waterpark. People gave Universal Studios Orlando 2.3 stars for Customer service criterion in Theme Parks category and it is 22 points higher than the worst rated brand in this category. At the same time, Hawaiian Falls Waterpark was rated 1 stars for Customer service criterion in this category and it is 10 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Universal Studios Orlando has a higher rating than Hawaiian Falls Waterpark. Regarding Diversity of Products or Services criterion, consumers gave Universal Studios Orlando 2.9 stars and it is 77% greater than other in category. Hawaiian Falls Waterpark however was rated 1.8 stars and it is 58% worse than other in category.

Universal Studios Orlando and Hawaiian Falls Waterpark Rating Details

Customer service
2.3 (44 reviews)
1 (6 reviews)
Reviewer's quote

...And then she continued to say that the customer is NOT always right. Is she out of her mind. I own a business and I know that some customers are not always right, but you have to treat them like they are...

Daila

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had come over and report the incident. She saw me and practically ran. I just want assistance to see a doctor I don’t have to cover my deductible. This is terrible how I feel by the park...

Maria B
Staff
2.9 (42 reviews)
1.3 (6 reviews)
Reviewer's quote

...Purchased the photo pass to find out only Universal Studios has actual staff member available to take the photos. Other parks only have ride photos available to add. What a waste of money!!! Not happy at all..

Michele E

This was the worst experience of my life. I have bought a season pass for the past few years. But today when I went to the park. They had half the park closed. If you are going to close half the park, then you need to give me half my season price back. It wasn’t because those pools were out of...

Nathan G
Diversity of Products or Services
2.9 (42 reviews)
1.8 (5 reviews)
Reviewer's quote

We were in 'Simpsons Land', and among other items, purchased 2 'Squishee' cups to be filled across the street. We went to the Duff Brewery as directed, and before saying anything, was barked 'We open at 11', with no eye contact or other interaction. I looked at the time, which was 10:51. We went...

Michael M

I was at the Colony Hfalls today on Sat, Aug 25th 2018 and had several “budddy” coupons because we are season pass holders. I asked Willow who was the nice person at the ticket counter pass if I could use my free buddy pass even though it said it was not valid on weekends(since my daughter brought...

PissedConsumer1338556

Universal Studios Orlando and Hawaiian Falls Waterpark Pros and Cons

Pros
  • Simpsons
  • Harry potter
  • Fun place to visit
  • Wave pool
  • Lazy river
  • Cheap
Cons
  • Made my daughter cry
  • Hogwarts express
  • Disorganized
  • Poor customer service
  • Not enough staff
  • No planning

Universal Studios Orlando and Hawaiian Falls Waterpark Most Positive Reviews

Top rated reviews
5

Very nice person and resolve my question

No votes

Universal Studios Orlando and Hawaiian Falls Waterpark Most Critical Reviews

Lowest rated reviews
1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

1

This was the worst experience of my life. I have bought a season pass for the past few years. But today when I went to...

Universal Studios Orlando and Hawaiian Falls Waterpark Latest Reviews

Recent published reviews

Retired Police officer refused admittance due to his t-shirt showing he was a retired police officer????? Are you...

Read all 115 reviews
1.2

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had...

Read all 13 reviews

Universal Studios Orlando and Hawaiian Falls Waterpark Products and Services

Most reviewed product and services
  • Universal Studios Orlando Customer Care (21 reviews)
  • Universal Studios Orlando Pass (16 reviews)
  • Universal Studios Orlando Manager (3 reviews)
  • Hawaiian Falls Waterpark Attraction (4 reviews)