PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawaiian Falls Waterpark and Legoland as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawaiian Falls Waterpark
Legoland

Hawaiian Falls Waterpark and Legoland Overview

Total reviews
17
35
Company responses
0
0
Issues resolved
0
2

Hawaiian Falls Waterpark and Legoland Consumer Ratings

Rank
19 out of 183 in Theme Parks category
10 out of 183 in Theme Parks category
Website
17 in category
12 in category
Customer service
17 in category
16 in category
Value for money
12 in category
11 in category
Diversity of Products or Services
18 in category
10 in category

Hawaiian Falls Waterpark and Legoland Rating Details

Website
1.7 (6 reviews)
2.6 (20 reviews)
Reviewer's quote

...Their website says they try to bring families together and talk about God, but really all it’s about is the money. I’m really disgusted with Hawaiian Falls and how they don’t train their associates to have customer service in mind ..

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It took me over two weeks of emails and phone calls to get Legoland Florida to agree to give us a credit card refund for lodging and park tickets due to the virus because the park was closed. Legoland kept insisting that we could only receive a credit for a future visit. Construction on the hotel...

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Customer service
1 (6 reviews)
1.2 (23 reviews)
Reviewer's quote

...It wasn’t because those pools were out of service or there was a problem. It’s because they didn’t have enough life guards. That’s not my problem...

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...My husband was understandably upset so we decided to lodge a complaint at customer service. At customer service I spoke to a supervisor, with all of the excitement I failed to take his name. I was lost and not thinking straight I could not and still cannot believe this had just happened to me...

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Value for money
1.8 (5 reviews)
1.9 (21 reviews)
Reviewer's quote

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had come over and report the incident. She saw me and practically ran. I just want assistance to see a doctor I don’t have to cover my deductible. This is terrible how I feel by the park...

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...Lost 3 days of school and work over this incident after paying a great deal of money for the tickets. If you go make sure to bring your own food and drinks!!!..

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Diversity of Products or Services
1.8 (5 reviews)
2.5 (21 reviews)
Reviewer's quote

I was going down that *** purple tube slide, and there was to much momentum so I slammed my lower shins into the concrete at the end of the splash pool. I am still in pain and I can barely walk. This *** park made me miss my sports practice. Never go on the tube slides. The manager didn't even...

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She was at guest services and the manager there was suppose to be calling the parking attendant telling them to honor our parking passes. The manager never called the parking attendants and they continued to berate our teacher and tell me that she was a criminal and was operating Illegally - I...

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Hawaiian Falls Waterpark and Legoland Pros and Cons

Pros
  • Wave pool
  • Lazy river
  • Cheap
  • That my kids love the waterpark
  • Really enjoy being there
Cons
  • Poor customer service
  • Not enough staff
  • No planning
  • Customer service
  • Worst place ever to work and wont pay you
  • Way they treat the customers

Hawaiian Falls Waterpark and Legoland Most Positive Reviews

Top rated reviews
No votes
3.4

It was good until one of the femLe staff at a ride we waited in line for decided to be a ***.. Our 3 year old daughter...

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No votes
3.4

My wife went to the line first. The other family members finish another ride and come join her. The employee did not...

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Hawaiian Falls Waterpark and Legoland Most Critical Reviews

Lowest rated reviews
1

This was the worst experience of my life. I have bought a season pass for the past few years. But today when I went to...

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1

Purchased annual passes for 423.00 for family of four. There was not much to do for my childrens ages, two eight year...

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1.3

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had...

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1

I purchased tickets for the date of the hurricane, October 7th. The park was actually closed on that day and i didn't...

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Hawaiian Falls Waterpark and Legoland Latest Reviews

Recent published reviews
No votes

Today is July 11. I have yet to receive my refund. I simply do not understand the length of time this is taking, beyond...

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3.4

It took me over two weeks of emails and phone calls to get Legoland Florida to agree to give us a credit card refund...

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No votes

They said they would indeed refund my passes at mid summer. I emailed back to get an ETA on what mid summer was and to...

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No votes

My daughter slaved as a lifeguard for 3 months in California and she still has not been paid. You cant find phone...

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Hawaiian Falls Waterpark and Legoland Products and Services

Most reviewed product and services
  • Hawaiian Falls Waterpark Attraction (5 reviews)
  • Hawaiian Falls Waterpark Manager (1 review)
  • Legoland Customer Care (12 reviews)
  • Legoland Attraction (6 reviews)
  • Legoland Pass (6 reviews)