PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hawaiian Falls Waterpark and Knotts Berry Farm as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hawaiian Falls Waterpark
Knotts Berry Farm

Hawaiian Falls Waterpark and Knotts Berry Farm Overview

Total reviews
17
68
Company responses
0
0
Issues resolved
0
0

Hawaiian Falls Waterpark and Knotts Berry Farm Consumer Ratings

Rank
19 out of 183 in Theme Parks category
4 out of 183 in Theme Parks category
Customer service
17 in category
2 in category
Website
17 in category
5 in category
Value for money
12 in category
6 in category
Diversity of Products or Services
18 in category
3 in category

Hawaiian Falls Waterpark and Knotts Berry Farm Rating Details

Customer service
1 (6 reviews)
2.4 (28 reviews)
Reviewer's quote

...I’m really disgusted with Hawaiian Falls and how they don’t train their associates to have customer service in mind ..

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...I have called customer service-they are closed. I have gone onto my portal-cant remove card unless I replace it. This is disgusting practices when people are out here struggling and out of work...

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Website
1.7 (6 reviews)
3.2 (27 reviews)
Reviewer's quote

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had come over and report the incident. She saw me and practically ran. I just want assistance to see a doctor I don’t have to cover my deductible. This is terrible how I feel by the park...

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3 EMAILS, 3 PHONE CALLS AND STILL NO RESPONSEEXCEPT A PLEATHER OF QUESTIONS FROM AN INDIVIDUAL THAT COULD NOT SPEAK ENOUGH ENGLISH SO WE COULD CONVERSE ! ALSO 27 MINUTES ON THE LAP TOP FOLLOWING DIRECTIONSFROM THIS INDIVIDUAL WHO NEVER ANSWEREDANY OF MY PROBLEMS !!

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Value for money
1.8 (5 reviews)
2.5 (24 reviews)
Reviewer's quote

...Won’t waste my money for next year..

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...so i chose not to renew sounds like my money is not needed their..

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Diversity of Products or Services
1.8 (5 reviews)
3 (26 reviews)
Reviewer's quote

I was going down that *** purple tube slide, and there was to much momentum so I slammed my lower shins into the concrete at the end of the splash pool. I am still in pain and I can barely walk. This *** park made me miss my sports practice. Never go on the tube slides. The manager didn't even...

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) my husband and my daughter headed to the guest services to ask about a fast lane. My husband asked the representative about the crowd in the park and if he should buy the fast lane today and got a confirmative answer. However, there were NO lanes at all during the next 4 hours (we REALLY tried to...

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Hawaiian Falls Waterpark and Knotts Berry Farm Pros and Cons

Pros
  • Wave pool
  • Lazy river
  • Cheap
  • Good custumer service
  • Some rides
  • To see more halloween at the front gate
Cons
  • Poor customer service
  • Not enough staff
  • No planning
  • Rude customer service rep
  • Lack of empathy
  • Senior discount

Hawaiian Falls Waterpark and Knotts Berry Farm Most Positive Reviews

Top rated reviews
No votes
5

I’d like to cancel season pass I can’t afford it

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No votes
5

I got tickets but it say evnt stars at 7pm, can i go in the morning and stay in the park till 7pm.

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Hawaiian Falls Waterpark and Knotts Berry Farm Most Critical Reviews

Lowest rated reviews
1

This was the worst experience of my life. I have bought a season pass for the past few years. But today when I went to...

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1

It took 45 minutes to park, we then spent another 30 minutes or so getting in, we then spent the rest of our time being...

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1.3

I fell down at the garland tx location the manager didn’t help me the first aid guy patch me up. Manager should had...

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1

I paid 110 dollars and knots kicked us out for no reason !!

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Hawaiian Falls Waterpark and Knotts Berry Farm Latest Reviews

Recent published reviews
No votes

Today is July 11. I have yet to receive my refund. I simply do not understand the length of time this is taking, beyond...

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2.6

3 EMAILS, 3 PHONE CALLS AND STILL NO RESPONSE
EXCEPT A PLEATHER OF QUESTIONS FROM AN INDIVIDUAL THAT COULD NOT SPEAK ENOU...

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No votes

They said they would indeed refund my passes at mid summer. I emailed back to get an ETA on what mid summer was and to...

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No votes

SOGGY,BAD COOKIES,I SENT THREE EMAILS TO THE E-MAIL ADDRESS ON THE BOX ,HOWEVER NO RESPONSE ! I CALLED
THREE TIMES AND DI...

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Hawaiian Falls Waterpark and Knotts Berry Farm Products and Services

Most reviewed product and services
  • Hawaiian Falls Waterpark Attraction (5 reviews)
  • Hawaiian Falls Waterpark Manager (1 review)
  • Knotts Berry Farm Customer Care (12 reviews)
  • Knotts Berry Farm Pass (8 reviews)
  • Knotts Berry Farm Parking (3 reviews)