PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rooms To Go and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rooms To Go
Havertys Furniture

Rooms To Go and Havertys Furniture Overview

Total reviews
2257
367
Company responses
0
0
Issues resolved
15
3

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2257 reviews. It is 1890 reviews more than Havertys Furniture received since Mar 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rooms To Go customer support team and Havertys Furniture customer service.

Rooms To Go and Havertys Furniture Consumer Ratings

Rank
268 out of 1896 in Furniture and Decor category
238 out of 1896 in Furniture and Decor category
Customer service
232 in category
187 in category
Staff
186 in category
106 in category
Product or Service Quality
255 in category
257 in category

According to consumer ratings and reviews, Havertys Furniture ranks 30 points higher in the Furniture and Decor category than Rooms To Go. People gave Rooms To Go 1.4 stars for Customer service criterion in Furniture and Decor category and it is 377 points higher than the worst rated brand in this category. At the same time, Havertys Furniture was rated 1.5 stars for Customer service criterion in this category and it is 422 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Havertys Furniture has a higher rating than Rooms To Go. Regarding Product or Service Quality criterion, consumers gave Rooms To Go 1.5 stars and it is 58% greater than other in category. Havertys Furniture however was rated 1.5 stars and it is 58% greater than other in category.

Rooms To Go and Havertys Furniture Rating Details

Customer service
1.4 (722 reviews)
1.5 (95 reviews)
Reviewer's quote

When I contacted customer service they told me there was no way they could change the eta or the stop number that if the driver sees it would be easier to stop at another stop first before following the order they could do that. I told them it was not just a coincidence that the stop number and...

PissedConsumer1770259

...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

Anna S
Staff
2 (639 reviews)
2.6 (75 reviews)
Reviewer's quote

...Del iivery staff took picture ,wrote report. A staff called to ask if delivery went well. Told her wrong color...

Lenora D

I think the idea was to cut back hours & eventually lower the staff capacity in order to save the company a lot of money. They tried it with all of their major distribution centers and this is the only one who is still doing it. The problem is with a skeleton crew, it only takes one or two callouts...

PissedConsumer1339070
Product or Service Quality
1.5 (635 reviews)
1.5 (83 reviews)
Reviewer's quote

...We had multiple stains and called customer service. They were quite prompt at sending someone out to take pictures, but offered no business card or identification. He stated that treating the stains would lighten the areas and indicated replacement was in order...

Stalker

...I'd go to Rooms-To-Go and pay way less for the same products. It all comes from China, some ok, some not ok. If you want to buy a sofa, demand the sales rep flip it over and look at the construction...

James C

Rooms To Go and Havertys Furniture Pros and Cons

Pros
  • Sales representative
  • Good price
  • Friendly sales person
  • Sales staff
  • Location
  • Showroom
Cons
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service
  • Customer service
  • Very poor quality
  • Quality and service

Rooms To Go and Havertys Furniture Most Positive Reviews

Top rated reviews
5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

Rooms To Go and Havertys Furniture Most Critical Reviews

Lowest rated reviews
1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

Rooms To Go and Havertys Furniture Latest Reviews

Recent published reviews
2.7

We bought furniture that was delivered and set up, and they did great but there was a scratch and chip marks on the...

Read all 2257 reviews
1.1

Their ad reads like this. "Shop Havertys for quality furniture affordable prices and a range of stylish, customizable pi...

Read all 367 reviews

Rooms To Go and Havertys Furniture Products and Services

Most reviewed product and services
  • Rooms To Go Customer Care (169 reviews)
  • Rooms To Go Warranty (148 reviews)
  • Rooms To Go Repair (47 reviews)
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (18 reviews)