PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Rooms To Go

Havertys Furniture and Rooms To Go Overview

Total reviews 360 2849
Company responses 0 0
Issues resolved 3 28

Havertys Furniture and Rooms To Go Consumer Ratings

Rank
387 out of 2270 in Furniture and Decor category
442 out of 2270 in Furniture and Decor category
Customer service
341 in category
389 in category
Product or Service Quality
445 in category
428 in category
Exchange, Refund and Cancellation Policy
337 in category
369 in category
Diversity of Products or Services
367 in category
380 in category

Havertys Furniture and Rooms To Go Rating Details

Customer service
1.5
(118 reviews)
1.4
(1043 reviews)
Reviewer's quote

I would never buy another piece of furniture from Havertys!! Worst customer service and furniture gets delivered beat up, dirty and in shambles. I have been dealing with an $800 curio cabinet for months and Havertys could care less!!!..

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...customer service no answers..

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Product or Service Quality
1.5
(106 reviews)
1.5
(910 reviews)
Reviewer's quote

Firstly, the services were not provided in a timely manner, and to exacerbate the situation, the desired product is still unavailable. Despite raising a ticket back in October, there has been no resolution to address these issues. Attempting to reach Guardman's claim customer care has proven...

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...Customer service was lousy. I emailed owner and called Florida. No help at all! Now the leather couch is coming apart...

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Exchange, Refund and Cancellation Policy
1.4
(101 reviews)
1.4
(858 reviews)
Reviewer's quote

...I paid Havertys $899 for the Guardsman Gold insurance policy. I filed claim, third party tech came out and wrote report. 5 months later, still no resolution...

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I then asked if they would exchange the stone color chair for the red one but it was the same thing. I would end up paying nearly $400 to return or exchange a new chair. A company such as Rooms To Go, with spokeswomen such as Cindy Crawford, Sofia Vergara, or Julianne Hough, I would think that they...

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Diversity of Products or Services
2.3
(94 reviews)
2.2
(821 reviews)
Reviewer's quote

...They dont stand behind the cheap quality products they sell..

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Products do not feel as sturdy or made as well as the show room vs what you get delivered. First and last time I ever do business with rooms to go. You know there is something wrong with their product when they only offer a 48hour return and I was told they dont even offer that if seen in the show...

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Havertys Furniture and Rooms To Go Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Sales representative
  • Good price
  • Attentive sales person
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Havertys Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

My husband and I walked in to buy two bed side tables today and were prepared to buy them on the spot. We asked one of...

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5

My complaint is in reference to your delivery personnel. They delivered my sofa and didn't wear masks. They left my...

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5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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5

We've been visiting Millard for a long time and he has been extremely helpful in furnishing our new home in Venice. He...

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Havertys Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

My interaction with Haverty and Guardman insurance has been profoundly disappointing. Firstly, the services were not pro...

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1

in March of 2015 we purchased children's furniture for my son. We received the first set which had damage to it. I...

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1

Poor inexperienced GM at the winter garden store.Wont be ther long as most Cant be led by inexperience.Store manager RG...

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1

Horrible customer service, won't call you back. Won't replace broken table unless a technician is looking at it. Won'...

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Havertys Furniture and Rooms To Go Latest Reviews

Recent published reviews
4.8

Back of recliner chair is loose , side to side. A person came out but did not solve the problem. Someone is coming out...

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No votes

I have gotten one bill on my purchase. I have received any more and I DO NOT want to do paperless. Thank you

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No votes

This chair was damaged upon receiving it. I have asked for repair or replacement. A service person has been to see the...

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No votes

Brand new white leather sofa and love seat by the Drew brothers. Sections are turning reddish-pink. The service rep....

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