PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Rooms To Go

Havertys Furniture and Rooms To Go Overview

Total reviews
364
2240
Company responses
0
0
Issues resolved
3
15

Rooms To Go was first mentioned on PissedConsumer on Jun 13, 2007 and since then this brand received 2240 reviews. It is 1876 reviews more than Havertys Furniture received since Mar 10, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Havertys Furniture customer support team and Rooms To Go customer service.

Havertys Furniture and Rooms To Go Consumer Ratings

Rank
235 out of 2129 in Furniture and Decor category
266 out of 2129 in Furniture and Decor category
Customer service
178 in category
224 in category
Product or Service Quality
254 in category
252 in category
Exchange, Refund and Cancellation Policy
223 in category
211 in category

According to consumer ratings and reviews, Havertys Furniture ranks 31 points higher in the Furniture and Decor category than Rooms To Go. People gave Havertys Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 416 points higher than the worst rated brand in this category. At the same time, Rooms To Go was rated 1.4 stars for Customer service criterion in this category and it is 370 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Rooms To Go has a higher rating than Rooms To Go. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Havertys Furniture 1.3 stars and it is 62% greater than other in category. Rooms To Go however was rated 1.4 stars and it is 64% greater than other in category.

Havertys Furniture and Rooms To Go Rating Details

Customer service
1.5 (93 reviews)
1.4 (711 reviews)
Reviewer's quote

...Their furniture and customer service exceeded Havertys. Stay clear of these crooks..

James C

5 years and after several calls parts came to my home, tech came by yesterday they order the wrong parts, customer service did not have an answer, I was also told that after this visit if the problem was not resolved that they will do a replacement well as of right now that's not taking place, I...

Ranesha
Product or Service Quality
1.5 (81 reviews)
1.5 (626 reviews)
Reviewer's quote

My. Name is LynnLooney I bought a sectional in the end of November it was delivered in December 2019 the right did recliner is to loose They tried to repair it they said it was supposed to get like that two texts came out but that didn’t work because they were friends the second one covered the...

Lynn L

Worst customer service and products of any furniture store I have every bought from. Once you pay they could care less about your experience or the product they will supply. I cut up my rooms to go card and will never buy from them again..

Dastan
Exchange, Refund and Cancellation Policy
1.3 (74 reviews)
1.4 (593 reviews)
Reviewer's quote

I also purchased the Payton reclining sofa,loveseat and rocker in cognac from havertys. Salesman told me their piece had been on showroom floor for 6 years and still looked new. I had the same problem as the people above. Guardsman told me it was a manufacturer problem(peeling)but it wasn't. The...

James G

Purchased thousands of $$$$ for the last 10 years purchase living room set 3 years ago a year and 3 months later the warranty was out just about three months they send a repairman parts needed to be ordered parts were never ordered 11 months later I called and now they're going to reorder the parts...

Ranesha

Havertys Furniture and Rooms To Go Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Sales representative
  • Good price
  • Friendly sales person
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Havertys Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

5

Ordered a bedroom suite that we really needed soon. 2 weeks 2 days later a partial delivery was made and then I was told...

Havertys Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

Havertys Furniture and Rooms To Go Latest Reviews

Recent published reviews
1.8

Everything Havertys sells is over-priced junk. I'd go to Rooms-To-Go and pay way less for the same products. It all...

Read all 364 reviews
1.9

We purchased a recliner. 3 years ago, a year and two months later the recliners not longer works, I call Rooms To Go...

Read all 2240 reviews

Havertys Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (17 reviews)
  • Rooms To Go Customer Care (168 reviews)
  • Rooms To Go Warranty (147 reviews)
  • Rooms To Go Repair (46 reviews)