PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Rooms To Go as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Rooms To Go

Havertys Furniture and Rooms To Go Overview

Total reviews 335 2408
Company responses 0 0
Issues resolved 3 16

Havertys Furniture and Rooms To Go Consumer Ratings

Rank
267 out of 1530 in Furniture and Decor category
298 out of 1530 in Furniture and Decor category
Customer service
196 in category
242 in category
Product or Service Quality
283 in category
282 in category
Exchange, Refund and Cancellation Policy
214 in category
220 in category
Diversity of Products or Services
263 in category
252 in category

Havertys Furniture and Rooms To Go Rating Details

Customer service
1.5 (104 reviews)
1.4 (815 reviews)
Reviewer's quote

...My husband called customer service who told him to send pictures of the staircase to be reviewed by the manager to approve getting the sofa up this way. Hed be contacted in 48 hours. 24 hours passed the 48 hour mark and no call...

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...I reached out to customer service by email and phone on August 31st and September 3rd with no course of action. I was told by phone someone would reach out in 3 days. Never occurred...

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Product or Service Quality
1.5 (91 reviews)
1.5 (712 reviews)
Reviewer's quote

...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..

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...NOW THEY TELL ME it won't come until another THREE months and that there is no guarantee it will even be available!!!! So I am stuck with one furniture and no match! ABSOLUTLEY HORRIFIED OF THE SERVICE! Will be contacting a lawyer..

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Exchange, Refund and Cancellation Policy
1.4 (85 reviews)
1.4 (676 reviews)
Reviewer's quote

...However, pay policy remains in the 19th Century when the Company was founded. Oh, there is a written policy governing commission payment, but if you do not sign it, you get no pay. You are forced and coerced to sign a policy dictated by some dim-wit manager...

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Every time you call its a 30+ minute wait and the exchange was wrong multiple times. We finally receive the correct item on 9/8 but the exchange paperwork was wrong so the drivers did not want to remove the incorrect item from the home. Then 9/10 rolls around and with no prior warning my delivery...

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Diversity of Products or Services
2.2 (83 reviews)
2.3 (652 reviews)
Reviewer's quote

...They dont stand behind the cheap quality products they sell..

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no one should wait 2-3 months for service on a NEW ITEM!!! Hire more people or build better products! They have no problem promising you excellent customer service should their be a problem to get the sale, but its a bold face lie! Their reputation is HORRIBLE for SERVICE. Read the reviews and...

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Havertys Furniture and Rooms To Go Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Sales representative
  • Good price
  • Selection
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Horrible customer service
  • Business ethics
  • Unprofessional customer service

Havertys Furniture and Rooms To Go Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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5

We purchased a dining room set over 1000 dollars. When we got our chairs they were covered with black stuff. The chairs...

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4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

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5

I went to the Rooms To Go outlet store in Gainesville,Fla today. I have to say great store and great customer service....

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Havertys Furniture and Rooms To Go Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

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1

After 2 defective mattresses we asked for a refund, but due to their policy they said no refunds. They wanted us to...

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1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

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1

they should deliver my mattress weeks ago its ben *** dealing with them . i have waited all day lone for them and no...

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Havertys Furniture and Rooms To Go Latest Reviews

Recent published reviews
1

my couch is 14 months old. the nails pulled out of the frame. wood not broken. finally got a number to call to get it...

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1.1

I agree with all of these reviews. I made a claim the lady said she would call me back by Tuesday and I never received...

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3.2

I really wanted to love my experience with Havertys. It seems silly but I have fond memories of shopping there with...

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3.2

I ordered a grey and beige living room set and I recieved an ugly granite green living room set with one grey cushion...

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Havertys Furniture and Rooms To Go Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (63 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Customer Care (20 reviews)
  • Rooms To Go Customer Care (175 reviews)
  • Rooms To Go Warranty (153 reviews)
  • Rooms To Go Repair (47 reviews)