PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Havertys Furniture

Restoration Hardware and Havertys Furniture Overview

Total reviews
247
331
Company responses
0
0
Issues resolved
3
3

Restoration Hardware and Havertys Furniture Consumer Ratings

Rank
293 out of 1485 in Furniture and Decor category
255 out of 1485 in Furniture and Decor category
Product or Service Quality
228 in category
256 in category
Customer service
187 in category
198 in category
Delivery Service
275 in category
144 in category
Style and Design
125 in category
243 in category

Restoration Hardware and Havertys Furniture Rating Details

Product or Service Quality
1.6 (44 reviews)
1.5 (89 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Read full review

...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..

Read full review
Customer service
1.6 (40 reviews)
1.5 (101 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

Read full review

...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

Read full review
Delivery Service
1.8 (36 reviews)
2.6 (75 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

Read full review

...Their furniture and customer service exceeded Havertys. Stay clear of these crooks..

Read full review
Style and Design
3.2 (36 reviews)
2.6 (76 reviews)
Reviewer's quote

...The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH! ..

Read full review

...So today when they were blaming me for the legs due to the fact the style has changed since I ordered the last chair a year ago...

Read full review

Restoration Hardware and Havertys Furniture Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Sales staff
  • Location
  • Showroom
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Customer service
  • Very poor quality
  • Quality and service

Restoration Hardware and Havertys Furniture Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Read full review
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

Read full review
5

Sent me wire transform document.

Read full review
4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

Read full review

Restoration Hardware and Havertys Furniture Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Read full review
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

Read full review
1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

Read full review
1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

Read full review

Restoration Hardware and Havertys Furniture Latest Reviews

Recent published reviews
1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

Read full review
4

I have purchased a lot of furniture at Havertys - very pretty living room furniture, 3 different times and a small...

Read full review
No votes

The system hung up on me!

Read full review
4.2

Worked with rep Angela who is a sweetheart; hardworking and probably underpaid.
Strongly suggest changing the name of you...

Read full review

Restoration Hardware and Havertys Furniture Products and Services

Most reviewed product and services
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Havertys Furniture Sofa (61 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Customer Care (19 reviews)