PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Restoration Hardware and Havertys Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Restoration Hardware
Havertys Furniture

Restoration Hardware and Havertys Furniture Overview

Total reviews 247 337
Company responses 0 0
Issues resolved 3 3

Restoration Hardware and Havertys Furniture Consumer Ratings

Rank
313 out of 1544 in Furniture and Decor category
272 out of 1544 in Furniture and Decor category
Product or Service Quality
No votes
271 in category
Customer service
No votes
187 in category
Delivery Service
No votes
154 in category
Style and Design
No votes
246 in category

Restoration Hardware and Havertys Furniture Rating Details

Product or Service Quality
No votes
1.5 (93 reviews)
Reviewer's quote

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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All you Will you get from customer service reps as they say they understand. When you have to take time off of your day and wait waste your time and lose money at a job this is a ridiculous situation they couldn't care less they just move onto the next customer and tell you how sorry they are. I...

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Customer service
No votes
1.5 (106 reviews)
Reviewer's quote

Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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...I refused it then contacted customer service. After three calls, finally found a representative who understood what the problem was, she then re-ordered the Monroe settee. Mind you, I had taken a measuring tape to the store with me...

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Delivery Service
No votes
2.5 (79 reviews)
Reviewer's quote

...we contacted the store and they were no help! Delivery service is the worse! For a high end store, their reputation is being shattered by poor delivery service!!..

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... 2 bedside tables and lamps because I had earlier bought the bed and dresser that matched them Manager got involved because of problems and on may 30 promised delivery on june 20. I confirmed and rescheduled work to receive delivery. Called on june 17 and was told no arrangement for delivery had ever been made...

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Style and Design
No votes
2.6 (80 reviews)
Reviewer's quote

...The wide variety of products helped us choose the exact decorating style my wife and I wanted (a twist on shabby chic). We accented the décor with a few of the extremely attractive indoor floral selections and art pieces. Thank You RH! ..

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...Free Design Services. Reliable Top Drawer Delivery. " Havertys ad should read like this...

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Restoration Hardware and Havertys Furniture Pros and Cons

Pros
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
  • Sales staff
  • Location
  • Showroom
Cons
  • Terrible customer service
  • Wherehouse customer response
  • Quality
  • Customer service
  • Very poor quality
  • Quality and service

Restoration Hardware and Havertys Furniture Most Positive Reviews

Top rated reviews
5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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3.5

I purchased $8k worth of furniture from the Winter Park FL location. The next day, I woke up to do some research on how...

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4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

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Restoration Hardware and Havertys Furniture Most Critical Reviews

Lowest rated reviews
1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

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Restoration Hardware and Havertys Furniture Latest Reviews

Recent published reviews
No votes

Expecting rug delivery during fires in north bay wine country during current fires!!!!!!

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1.5

I had purchased over $20,0000 in furniture each day I had to cancel an item due to extreme long 3 month delivery dates....

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No votes

chat is not helping just puts on hold to check something over and over

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1.2

Bought a settee, Monroe style 58 inches across the back. It was in the wrong color at store, they offered to make one...

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Restoration Hardware and Havertys Furniture Products and Services

Most reviewed product and services
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Table (2 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)
  • Havertys Furniture Sofa (64 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Recliner (12 reviews)