PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Restoration Hardware

Havertys Furniture and Restoration Hardware Overview

Total reviews
364
246
Company responses
0
0
Issues resolved
3
2

Havertys Furniture was first mentioned on PissedConsumer on Mar 10, 2008 and since then this brand received 364 reviews. It is 118 reviews more than Restoration Hardware received since Apr 5, 2008. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Havertys Furniture customer support team and Restoration Hardware customer service.

Havertys Furniture and Restoration Hardware Consumer Ratings

Rank
235 out of 2124 in Furniture and Decor category
269 out of 2124 in Furniture and Decor category
Customer service
179 in category
190 in category
Product or Service Quality
255 in category
214 in category
Exchange, Refund and Cancellation Policy
225 in category
167 in category

According to consumer ratings and reviews, Havertys Furniture ranks 34 points higher in the Furniture and Decor category than Restoration Hardware. People gave Havertys Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 415 points higher than the worst rated brand in this category. At the same time, Restoration Hardware was rated 1.5 stars for Customer service criterion in this category and it is 404 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Restoration Hardware has a higher rating than Havertys Furniture. Regarding Exchange, Refund and Cancellation Policy criterion, consumers gave Havertys Furniture 1.3 stars and it is 62% greater than other in category. Restoration Hardware however was rated 1.5 stars and it is 72% greater than other in category.

Havertys Furniture and Restoration Hardware Rating Details

Customer service
1.5 (93 reviews)
1.5 (39 reviews)
Reviewer's quote

...Their furniture and customer service exceeded Havertys. Stay clear of these crooks..

James C

...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

Diane L
Product or Service Quality
1.5 (81 reviews)
1.6 (44 reviews)
Reviewer's quote

My. Name is LynnLooney I bought a sectional in the end of November it was delivered in December 2019 the right did recliner is to loose They tried to repair it they said it was supposed to get like that two texts came out but that didn’t work because they were friends the second one covered the...

Lynn L

RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if...

Hedy S
Exchange, Refund and Cancellation Policy
1.3 (74 reviews)
1.5 (29 reviews)
Reviewer's quote

I also purchased the Payton reclining sofa,loveseat and rocker in cognac from havertys. Salesman told me their piece had been on showroom floor for 6 years and still looked new. I had the same problem as the people above. Guardsman told me it was a manufacturer problem(peeling)but it wasn't. The...

James G

This bed is made poorly with cheap wood. I am on my 2nd replacement in 2 months time. Both sets the wood has cracked. Terrible product. Do not buy!

Reita

Havertys Furniture and Restoration Hardware Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Terrible customer service
  • Quality
  • Wherehouse customer response

Havertys Furniture and Restoration Hardware Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

Havertys Furniture and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

Havertys Furniture and Restoration Hardware Latest Reviews

Recent published reviews
1.8

Everything Havertys sells is over-priced junk. I'd go to Rooms-To-Go and pay way less for the same products. It all...

Read all 364 reviews

The system hung up on me!

Read all 246 reviews

Havertys Furniture and Restoration Hardware Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (17 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)