PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Restoration Hardware as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Restoration Hardware

Havertys Furniture and Restoration Hardware Overview

Total reviews
332
247
Company responses
0
0
Issues resolved
3
3

Havertys Furniture and Restoration Hardware Consumer Ratings

Rank
261 out of 1511 in Furniture and Decor category
302 out of 1511 in Furniture and Decor category
Customer service
195 in category
188 in category
Product or Service Quality
273 in category
237 in category
Website
202 in category
100 in category
Value for money
305 in category
285 in category

Havertys Furniture and Restoration Hardware Rating Details

Customer service
1.5 (102 reviews)
1.6 (40 reviews)
Reviewer's quote

...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

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Wow has this company imploded on its quality and customer service. Last year we purchased an historic brownstone literally 3 blocks from their Chicago design studio. My wife met with their design team and after considerable time and effort placed an order to decorate our new home...

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Product or Service Quality
1.5 (90 reviews)
1.6 (44 reviews)
Reviewer's quote

...Strongly suggest changing the name of your service arm. It's low class, not funny and generally leaves a bad taste..

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...Restoration Hardware gives lip service to the situation but has not rectified this in any way. Since they hired this company who has a F rating on BBB from reviewers who echo my exact same situation this is not an acceptable response..

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Exchange, Refund and Cancellation Policy
1.4 (83 reviews)
1.5 (29 reviews)
Reviewer's quote

...However, pay policy remains in the 19th Century when the Company was founded. Oh, there is a written policy governing commission payment, but if you do not sign it, you get no pay. You are forced and coerced to sign a policy dictated by some dim-wit manager...

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The rule is half of the amount will be charged right after you place the order and for custom items, there is no refund of this deposit if you choose to return, which none of these was ever mentioned to us!!!! I called their customer services to complain about this designer's dishonesty behavior....

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Value for money
1.5 (77 reviews)
1.7 (35 reviews)
Reviewer's quote

...Management doesn't value their employees nor care about lost deliveries and commissions as long as they make their month's numbers. The promise of big paychecks reels applicants in only to be disappointed later when they realize its unrealistic. Pay promises compared to a Ponzi scheme..

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...When people pay outrageous amounts of money for products that don’t hold up, it is unconscionable to turn around and suggest that the customer is at fault for the quality problem. Restoration Hardware sells some very attractive eye candy, but its products are not backed up by quality or service..

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Havertys Furniture and Restoration Hardware Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Beautiful design
  • In-store sales agent
  • Design is beautiful
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Terrible customer service
  • Wherehouse customer response
  • Quality

Havertys Furniture and Restoration Hardware Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

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5

My wife and I went to RH as part of a remodel we are doing at our home. The staff was very helpful and extremely knowled...

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4.7

I purchased a counter he from your clearances room . I was so excited, I purchased 4 Maren counter Height stool from yo...

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5

Sent me wire transform document.

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Havertys Furniture and Restoration Hardware Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

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1

ordered bathroom fixtures at a restoration hardware outlet , discussed order with sales rep and explained I would be...

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1

Purchased a rug (Monaco Sandstone) for a Xmas gift. Unrolled it and used it once for our family gift opening. Three...

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1

We placed an order for Ovieto chair based on seeing the chase in the store and being reassured by the sales rep that...

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Havertys Furniture and Restoration Hardware Latest Reviews

Recent published reviews
1

I worked with a decorator in the lakeland florida store. Absolutely awful experience. I canceled furnishings she ordered...

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1

I ACCOMPANIED A FRIEND TO TO LOOK FOR A CERTAIN KIND OF FURNITURE PIECE, FIRST HE TRIED TO TALK WITH A GENTLE MAN NAMED...

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4

I have purchased a lot of furniture at Havertys - very pretty living room furniture, 3 different times and a small...

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No votes

The system hung up on me!

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Havertys Furniture and Restoration Hardware Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (61 reviews)
  • Havertys Furniture Furniture Set (51 reviews)
  • Havertys Furniture Customer Care (20 reviews)
  • Restoration Hardware Customer Care (22 reviews)
  • Restoration Hardware Shipping Service (19 reviews)
  • Restoration Hardware Printmakers Bed (2 reviews)