PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havertys Furniture and Kanes Furniture as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havertys Furniture
Kanes Furniture

Havertys Furniture and Kanes Furniture Overview

Total reviews
367
86
Company responses
0
0
Issues resolved
3
0

Havertys Furniture was first mentioned on PissedConsumer on Mar 10, 2008 and since then this brand received 367 reviews. It is 281 reviews more than Kanes Furniture received since Feb 21, 2012.

Havertys Furniture and Kanes Furniture Consumer Ratings

Rank
237 out of 1895 in Furniture and Decor category
364 out of 1895 in Furniture and Decor category
Customer service
187 in category
299 in category
Product or Service Quality
256 in category
289 in category
Staff
106 in category
279 in category

According to consumer ratings and reviews, Havertys Furniture ranks 127 points higher in the Furniture and Decor category than Kanes Furniture. People gave Havertys Furniture 1.5 stars for Customer service criterion in Furniture and Decor category and it is 420 points higher than the worst rated brand in this category. At the same time, Kanes Furniture was rated 1.2 stars for Customer service criterion in this category and it is 308 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Havertys Furniture has a higher rating than Kanes Furniture. Regarding Staff criterion, consumers gave Havertys Furniture 2.6 stars and it is 83% greater than other in category. Kanes Furniture however was rated 1.5 stars and it is 54% greater than other in category.

Havertys Furniture and Kanes Furniture Rating Details

Customer service
1.5 (95 reviews)
1.2 (37 reviews)
Reviewer's quote

...They told us to call customer service or our salesperson who will send a technician to fix everything. I should have read the consumer affairs reviews and online reviews before ever making a purchase at Havertys. My recommendation is Don't Shop Havertys and avoid a major headache..

Anna S

...And provide horrible customer service. Destiny who is supposed to be in charge of customer provided no customer service. She has no idea of how to resolve issues or keep a customer happy...

Juanmiguel
Product or Service Quality
1.5 (83 reviews)
1.3 (29 reviews)
Reviewer's quote

...I'd go to Rooms-To-Go and pay way less for the same products. It all comes from China, some ok, some not ok. If you want to buy a sofa, demand the sales rep flip it over and look at the construction...

James C

...The showroom floor model hand 50% more quality than the one we took home. The chairs look alike but there was a big difference when you said in them..

PissedConsumer1708131
Staff
2.6 (75 reviews)
1.5 (30 reviews)
Reviewer's quote

I think the idea was to cut back hours & eventually lower the staff capacity in order to save the company a lot of money. They tried it with all of their major distribution centers and this is the only one who is still doing it. The problem is with a skeleton crew, it only takes one or two callouts...

PissedConsumer1339070

I payed 59$ for del. my window came and gone !!!!!! NO call on our 2 phones to let us know they could not come on time !!!!!We needed to get something very important ,Now we cant we now have to wait from 2:30 to 5:00 !!!!!!!!!When we been waiting from 11-2:30 when OUR TIME LOT WAS !!!! You take the...

Michael E

Havertys Furniture and Kanes Furniture Pros and Cons

Pros
  • Sales staff
  • Location
  • Showroom
  • Initial salesperson
  • Product
  • No pros
Cons
  • Customer service
  • Very poor quality
  • Quality and service
  • Misleading advertising
  • Bad customer service
  • Does not stand behind their defective product

Havertys Furniture and Kanes Furniture Most Positive Reviews

Top rated reviews
5

The commercial is meant to be comical and it is. It's not meant to be offensive to a certain industry. It's simply a...

5

I purchased a kitchen set from Kane's (Savon) about 15 years ago. It was still in excellent condition, very sturdy when...

Havertys Furniture and Kanes Furniture Most Critical Reviews

Lowest rated reviews
1

I have had the worst experience with Haverty. I recently bought a house and turned to Haverty to outfit my guest...

1

Do not think that they stand behind their "quality so good it is guaranteed for life" warranty. The warranty has so...

Havertys Furniture and Kanes Furniture Latest Reviews

Recent published reviews
1.1

Their ad reads like this. "Shop Havertys for quality furniture affordable prices and a range of stylish, customizable pi...

Read all 367 reviews
3.1

I payed 59$ for del. my window came and gone !!!!!! NO call on our 2 phones to let us know they could not come on time...

Read all 86 reviews

Havertys Furniture and Kanes Furniture Products and Services

Most reviewed product and services
  • Havertys Furniture Sofa (69 reviews)
  • Havertys Furniture Furniture Set (55 reviews)
  • Havertys Furniture Customer Care (18 reviews)
  • Kanes Furniture Sofa (11 reviews)
  • Kanes Furniture Furniture Set (9 reviews)
  • Kanes Furniture Recliner (9 reviews)