PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Havenbrook Homes and Waypoint Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Havenbrook Homes
Waypoint Homes

Havenbrook Homes and Waypoint Homes Overview

Total reviews
170
234
Company responses
0
57
Issues resolved
2
4

Waypoint Homes was first mentioned on PissedConsumer on May 8, 2015 and since then this brand received 234 reviews. It is 64 reviews more than Havenbrook Homes received since Aug 3, 2015. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Waypoint Homes customer support team than with Havenbrook Homes customer service.

Havenbrook Homes and Waypoint Homes Consumer Ratings

Rank
147 out of 2344 in Real Estate category
224 out of 2344 in Real Estate category
Customer service
87 in category
189 in category
Website
146 in category
240 in category
Staff
83 in category
172 in category

According to consumer ratings and reviews, Havenbrook Homes ranks 77 points higher in the Real Estate category than Waypoint Homes. People gave Havenbrook Homes 2 stars for Customer service criterion in Real Estate category and it is 588 points higher than the worst rated brand in this category. At the same time, Waypoint Homes was rated 1.2 stars for Customer service criterion in this category and it is 486 points higher than the worst rated brand in this category. If we look at Website criterion, than we see that Havenbrook Homes has a higher rating than Waypoint Homes. Regarding Staff criterion, consumers gave Havenbrook Homes 2.1 stars and it is 88% greater than other in category. Waypoint Homes however was rated 1.2 stars and it is 75% greater than other in category.

Havenbrook Homes and Waypoint Homes Rating Details

Customer service
2 (101 reviews)
1.2 (147 reviews)
Reviewer's quote

Their customer service is extremely poor. They do not follow up pertaining to work orders. I have to keep calling and calling and calling but that don’t work...

Chavonne A

..." I have NEVER dealt with such non existent customer service. The interaction I have had- they were rude, smug and completely incompetent. Waypoint takes my money every month and they refuse to return phone calls and e-mails...

Kristie S
Website
2.2 (86 reviews)
1.6 (136 reviews)
Reviewer's quote

These people are scammers! They advertise homes for lease and refuse to show the home to potential clients, yet they continue to collect application fees from interested persons. I applied for one home in Arlington, Texas, and they gave me a run around when I requested to view the home. They kept...

David W

HAD A PAYMENT ADDRESS CHANGE WAS NOT NOTIFIED EITHER EMAIL NOR MAIL WITH WEBSITE AND INTERNET ALL DIFFERENT PAYMENT ADDRESSES AND PHONE NUMBERS FOR LOCAL OFFICE FOLLOWING MONTH PAYMENT WAS RETURNED LATE FEE ASSESSED THEY HAD NO COMPASSION NOR THE CARE DIDN'T WANT TO REVERSE LATE FEE MEASLY 95. 00...

PissedConsumer1086022
Staff
2.1 (85 reviews)
1.2 (141 reviews)
Reviewer's quote

...The Florida staff in boynton beach off of gateway are *** artists. They never fix anything. One time I actually have to call the owner of the company because staff were charging for things that was never fixed in the first place...

PissedConsumer1057758

...Tried to talk to them? Multiple times with several incompetent and rude office staff. I’m just going to tell you straight..

Malone

Havenbrook Homes and Waypoint Homes Pros and Cons

Pros
  • House
  • Square footage
  • Working w carolina dyer
  • Disrespectful
  • Skillful way they have bent us over
  • Property
Cons
  • Customer service
  • Being mislead
  • Timeliness of service
  • Customer service
  • Misrepresentation
  • Upper management sucks

Havenbrook Homes and Waypoint Homes Most Positive Reviews

Top rated reviews
5

I have been with Haven Brook Homes and my experience has nothing but AMAZING they're always available to fix things one...

5

Yes I need somewher warm at motel as my boyfriend was abusice and didnt pay for motel

Havenbrook Homes and Waypoint Homes Most Critical Reviews

Lowest rated reviews
1

I became a resident in July it took over a month to get all our paperwork in order and get approved.. upon approval we...

1

I would strongly recommend that no one ever uses this company. if you find out that they are over the property....run!!...

Havenbrook Homes and Waypoint Homes Latest Reviews

Recent published reviews
1

Their customer service is extremely poor. They do not follow up pertaining to work orders. I have to keep calling and...

Read all 170 reviews

Log in to see a home in douglasville ga and my card keeps getting charges pleaae stop have issue cant get onto a home...

Read all 234 reviews

Havenbrook Homes and Waypoint Homes Products and Services

Most reviewed product and services
  • Havenbrook Homes House Rental (48 reviews)
  • Havenbrook Homes Property Manager (31 reviews)
  • Havenbrook Homes Customer Care (24 reviews)
  • Waypoint Homes House Rental (70 reviews)
  • Waypoint Homes Customer Care (32 reviews)
  • Waypoint Homes Property Rental (30 reviews)