PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Invitation Homes and Havenbrook Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Invitation Homes
Havenbrook Homes

Invitation Homes and Havenbrook Homes Overview

Total reviews 74 187
Company responses 0 0
Issues resolved 0 1

Invitation Homes and Havenbrook Homes Consumer Ratings

Rank
399 out of 1709 in Real Estate category
164 out of 1709 in Real Estate category
Customer service
209 in category
128 in category
Value for money
174 in category
114 in category
Product or Service Quality
175 in category
97 in category
Price Affordability
244 in category
173 in category

Invitation Homes and Havenbrook Homes Rating Details

Customer service
1.1 (51 reviews)
1.9 (112 reviews)
Reviewer's quote

...Poor customer service. Tanya the maintenance phone person was defensive and unprofessional..

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...Customer service is really bad too. I had to call from a realtors office just to speak with management because when I called from my phone it went to a general msg box. They will email you all day but really late in the day instead of calling you about something...

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Value for money
1.2 (50 reviews)
2 (84 reviews)
Reviewer's quote

...I don't have anywhere to move to yet so I am staying here but really think it is unfair to be fined and to have to pay so much money all at once when so many businesses and government agencies, even the IRS, are giving people longer to pay and reducing fines but this property manger will not do so..

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didn't hear from her again until the next month when I submitted a text message to her assistant and inform her that I would be late again due to shortage of money. long story short I have proof I was only late 3 times the assitant states 4 times and that was when I got renewal notice and that the...

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Product or Service Quality
1.1 (50 reviews)
1.8 (91 reviews)
Reviewer's quote

Read all the reviews on this site! I refuse to spend anymore quality time on this company. They are terrible! Believe all you are reading..

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I have had some maintenance requests over the years, but in the last two years, the vendors have changed, which has also affected the quality of work provided. About a year ago, I had to have the door to the master bedroom replaced. Unfortunately, the door that installed was cheap and...

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Price Affordability
1.3 (48 reviews)
1.9 (87 reviews)
Reviewer's quote

Avoid this company at all cost!!!!! I have had multiple occasions where the home needed maintenance at which was only because of old equipment. Instead of contracting competent sub-contractors to fix the problem they hire the cheapest and most unreliable. Takes multiple visits to get it right,...

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...To make matters worse, this same day (a Sunday for that matter), they send me an email that I have been approved for the home, with rent price twice the amount they have advertised on their website! Be ware! It's a scam to steal from unsuspecting clients..

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Invitation Homes and Havenbrook Homes Pros and Cons

Pros
  • Motivated leasing agents
  • Price was okay
  • Initial rental price
  • House
  • Square footage
  • Pretty homes
Cons
  • Negligent maintenance
  • Dishonest company
  • Rude staff
  • Customer service
  • Being mislead
  • Property manager suck

Invitation Homes and Havenbrook Homes Most Positive Reviews

Top rated reviews
No votes
5

I have been with Haven Brook Homes and my experience has nothing but AMAZING they're always available to fix things one...

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No votes
5

I recently moved into a Havenbrook Home and my experience has been nothing but positive. I was told everyone in the...

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Invitation Homes and Havenbrook Homes Most Critical Reviews

Lowest rated reviews
1

We finally have a Class Action law firm to represent tenants against Invitation Waypoint Homes! Be sure to stay in...

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1

I became a resident in July it took over a month to get all our paperwork in order and get approved.. upon approval we...

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1

Dont rent from this COMPANY waypoint homes aka innovation homes .
they go up drastically at the end of your lease .
when s...

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1

I wish I could give negative stars. Pipe busted and all around the furnace unit where the AC blower is located has...

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Invitation Homes and Havenbrook Homes Latest Reviews

Recent published reviews
1.6

Sink and Shower to guest bathroom drain extremely slowly. Called and completed a work order online within 72 hours of oc...

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1

I moved in and my ac flooded upon looking at all the bottom of door frames they had expanded which means it flooded and...

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No votes

not only did the cabinets fall off the wall and traumatized me my French press and Big boss shatterd and broke..I...

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No votes

To: Management
I am requesting the refund of my security deposit. I notified Lori Harms June 2, 2020 that I would not be...

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Invitation Homes and Havenbrook Homes Products and Services

Most reviewed product and services
  • Invitation Homes House Rental (30 reviews)
  • Invitation Homes Sanitary Conditions (5 reviews)
  • Invitation Homes Property Rental (5 reviews)
  • Havenbrook Homes House Rental (50 reviews)
  • Havenbrook Homes Property Manager (33 reviews)
  • Havenbrook Homes Property Rental (11 reviews)