PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Invitation Homes and Havenbrook Homes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Invitation Homes
Havenbrook Homes

Invitation Homes and Havenbrook Homes Overview

Total reviews
56
171
Company responses
0
0
Issues resolved
0
2

Havenbrook Homes was first mentioned on PissedConsumer on Aug 3, 2015 and since then this brand received 171 reviews. It is 115 reviews more than Invitation Homes received since Feb 13, 2018.

Invitation Homes and Havenbrook Homes Consumer Ratings

Rank
347 out of 2347 in Real Estate category
148 out of 2347 in Real Estate category
Product or Service Quality
167 in category
91 in category
Customer service
202 in category
106 in category
Price Affordability
229 in category
165 in category

According to consumer ratings and reviews, Havenbrook Homes ranks 199 points higher in the Real Estate category than Invitation Homes. People gave Invitation Homes 1 stars for Product or Service Quality criterion in Real Estate category and it is 362 points higher than the worst rated brand in this category. At the same time, Havenbrook Homes was rated 1.9 stars for Product or Service Quality criterion in this category and it is 438 points higher than the worst rated brand in this category. If we look at Customer service criterion, than we see that Havenbrook Homes has a higher rating than Invitation Homes. Regarding Price Affordability criterion, consumers gave Invitation Homes 1.4 stars and it is 57% greater than other in category. Havenbrook Homes however was rated 2 stars and it is 69% greater than other in category.

Invitation Homes and Havenbrook Homes Rating Details

Product or Service Quality
1 (41 reviews)
1.9 (83 reviews)
Reviewer's quote

I've been calling the Corporate Office for three days and all calls forward to an outside phone answering service and they take my message and tell me that they would elevate my complaint and Corporate would return my call within 24 hours; they have not returned any of my calls. After paying rent...

Teresa M

Anytime I put in a service request no one ever comes out to fix anything or when they do come they don’t fix the issue properly. I have been putting in maintenance request for the same problem for 4 days straight. I cannot get in contact with the property manager and when I call the customer...

Kemberly H
Customer service
1.1 (40 reviews)
2 (102 reviews)
Reviewer's quote

...I've made a career in PR working with Fortune 500 companies internationally to build and maintain customer relationships. I've never seen anything this bad. We were begging for mold issues to be fixed for over 2 months (7 days is the Florida law for acknowledgment)...

Anna C

Their customer service is extremely poor. They do not follow up pertaining to work orders. I have to keep calling and calling and calling but that don’t work...

Chavonne A
Price Affordability
1.4 (39 reviews)
2 (80 reviews)
Reviewer's quote

If I could give a -10 for this company I would but its not an option so I am giving them a one star so I can warn off possibly renters from this place. Lets begin a week before we moved in, I noticed there was small ants in the home, everywhere to be exact and asked it be taken care of prior to us...

noel j

...To make matters worse, this same day (a Sunday for that matter), they send me an email that I have been approved for the home, with rent price twice the amount they have advertised on their website! Be ware! It's a scam to steal from unsuspecting clients..

David W

Invitation Homes and Havenbrook Homes Pros and Cons

Pros
  • Price was okay
  • Rent reasonable
  • Motivated leasing agents
  • House
  • Square footage
  • Working w carolina dyer
Cons
  • Negligent maintenance
  • Dishonest company
  • Customer service
  • Customer service
  • Being mislead
  • Timeliness of service

Invitation Homes and Havenbrook Homes Most Positive Reviews

Top rated reviews
No votes
5

I have been with Haven Brook Homes and my experience has nothing but AMAZING they're always available to fix things one...

Invitation Homes and Havenbrook Homes Most Critical Reviews

Lowest rated reviews
1

We finally have a Class Action law firm to represent tenants against Invitation Waypoint Homes! Be sure to stay in...

1

I became a resident in July it took over a month to get all our paperwork in order and get approved.. upon approval we...

Invitation Homes and Havenbrook Homes Latest Reviews

Recent published reviews
1.7

If I could give a -10 for this company I would but its not an option so I am giving them a one star so I can warn off...

Read all 56 reviews
1

This place has done nothing but screw me over since they have taken over. They cannot get my lease correct, they...

Read all 171 reviews

Invitation Homes and Havenbrook Homes Products and Services

Most reviewed product and services
  • Invitation Homes House Rental (25 reviews)
  • Invitation Homes Property Rental (4 reviews)
  • Invitation Homes Sanitary Conditions (4 reviews)
  • Havenbrook Homes House Rental (48 reviews)
  • Havenbrook Homes Property Manager (31 reviews)
  • Havenbrook Homes Customer Care (24 reviews)