PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and HauteLook as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
HauteLook

Rue La La and HauteLook Overview

Total reviews 197 191
Company responses 0 0
Issues resolved 2 2

Rue La La and HauteLook Consumer Ratings

Rank
246 out of 3141 in E-commerce category
501 out of 2133 in Footwear and Clothing category
Customer service
No votes
No votes
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
No votes
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Website
No votes
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Rue La La and HauteLook Rating Details

Customer service
No votes
No votes
Reviewer's quote

...I wiil wait on refund and order elsewhere who has better customer service..

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...& my ONE package has not shipped but yet I had to pay the shipping cost of $8 that said it would ship in 5-8 days?! Also good luck getting in touch with customer service. I have been on hold with them for over 45 minutes &...

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Advertised vs Delivered
No votes
No votes
Reviewer's quote

...They advertised the watch as authentic with two year manufacturer warranty. all LIES!! The watch was falling behind after two months so I took it for repairs. The repair center said the Watch looks authentic but is fake...

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...First I waited three weeks for the boots to be delivered only to get an email apologizing for inventory. I ordered Kalisa lace up boots again and received the completely wrong pair of boots..

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Exchange, Refund and Cancellation Policy
No votes
No votes
Reviewer's quote

...It has been 5 business days and I would like someone to assist me with a refund or return what I have and send brand new merchandise..

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...they would actually have and I’d return because they were poorly made, I’d have to call them a couple weeks after shipping my return to receive my full refund because they either never issued the full amount, or any amount at all, claiming they must have “missed some items” that were in the same box. I don’t...

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Website
No votes
No votes
Reviewer's quote

Woke up to $1250 worth of fraudulently charged items from this website..

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...I even went to their website and live chatted with someone. She took my info and still have not heard back. *** Nordstrom Rack...

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Rue La La and HauteLook Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Great products
  • Some items
  • Selection of merchandise
  • Products offered
Cons
  • Customer service
  • Incompetent customer service
  • Getting ripped off
  • Fulfillment of orders
  • Shipping system
  • Shipment length

Rue La La and HauteLook Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

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5

I have shopped Hautelook and gotten some great items. However they delete items after 15 minutes n it takes so long to...

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5

Great customer service - quick response and action. Thank you.

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5

Hello,
I received this boot rack today and one pair (2) of the (6) of
Supports arrived snapped apart/broken.
Would you plea...

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Rue La La and HauteLook Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

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1

I purchased a Vintage solid Gold Rolex for nearly $4000 on Hautelook thinking it would run smooth like most of clothing...

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1

I bought shoes on Rue LaLa and they came all damages. They did not want to refund me in the begining, I insist then...

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1

I've ordered three things from this site, and experienced issues with all three items. First, we ordered 2 pairs of...

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Rue La La and HauteLook Latest Reviews

Recent published reviews
No votes

Never was able to get through

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1

I, returned a pair of shoes over a month got an email saying that my refund was being process and after over two months...

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No votes

pleas repl i worry much i want to chang my adres

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No votes

I was able to get through to them to calling customer service and they told me they no longer use an email address....

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Rue La La and HauteLook Products and Services

Most reviewed product and services
  • Rue La La Shipping Service (33 reviews)
  • Rue La La Subscription (3 reviews)
  • Hautelook Shipping Service (22 reviews)
  • Hautelook Manager (1 review)