PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Rue La La and HauteLook as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Rue La La
HauteLook

Rue La La and HauteLook Overview

Total reviews
176
184
Company responses
0
0
Issues resolved
2
1

HauteLook was first mentioned on PissedConsumer on Jul 14, 2010 and since then this brand received 184 reviews. It is 8 reviews more than Rue La La received since Mar 12, 2012. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Rue La La customer support team and HauteLook customer service.

Rue La La and HauteLook Consumer Ratings

Rank
243 out of 4208 in E-commerce category
474 out of 4208 in E-commerce category
Customer service
199 in category
314 in category
Exchange, Refund and Cancellation Policy
188 in category
300 in category
Delivery Service
161 in category
334 in category

According to consumer ratings and reviews, Rue La La ranks 231 points higher in the E-commerce category than HauteLook. People gave Rue La La 2 stars for Customer service criterion in E-commerce category and it is 928 points higher than the worst rated brand in this category. At the same time, HauteLook was rated 1.3 stars for Customer service criterion in this category and it is 813 points higher than the worst rated brand in this category. If we look at Exchange, Refund and Cancellation Policy criterion, than we see that Rue La La has a higher rating than HauteLook. Regarding Delivery Service criterion, consumers gave Rue La La 2.4 stars and it is 86% greater than other in category. HauteLook however was rated 1.5 stars and it is 70% greater than other in category.

Rue La La and HauteLook Rating Details

Customer service
2 (64 reviews)
1.3 (43 reviews)
Reviewer's quote

...I call Customer service they say they email but I didn’t receive nothing Anyway I speak to the supervisor ,she told him they give me a $20 credit for shipping that’s terrible, to the owner please read it..

PissedConsumer1721351

The frost time customer service responded right away. This time they have ignored 3 of my emails. They don’t care about you and they service is really bad...

PissedConsumer1274922
Exchange, Refund and Cancellation Policy
2 (52 reviews)
1.3 (39 reviews)
Reviewer's quote

...Customer Care Team didn't answer my letters and don't want to refund me my money. And they dont want to send me the video with process of packaging. So I don;t know what to do...

Valeriya Y

...they would actually have and I’d return because they were poorly made, I’d have to call them a couple weeks after shipping my return to receive my full refund because they either never issued the full amount, or any amount at all, claiming they must have “missed some items” that were in the same box. I don’t...

Jessie P
Delivery Service
2.4 (51 reviews)
1.5 (26 reviews)
Reviewer's quote

...I knew you guys have a cheap price for a brand name but I dont know why your service not good for a customer..

PissedConsumer1726739

Sincerely, Andrew BreenDirector, Customer Care Nordstrom Rack | HauteLook CC: Amy Sommerseth, VP, Store Service and Experience After the first note I called and explained to them all of this. The lady was really nice and said she would note that and it shouldn’t be an issue. I waited about 90 days...

Tawnee

Rue La La and HauteLook Pros and Cons

Pros
  • Variety of items
  • Good prices
  • Prices
  • Some items
  • Prices
  • Selection of merchandise
Cons
  • Customer service
  • No response from rue la la concierge re refund
  • Incompetent customer service
  • Fulfillment of orders
  • Lack of respect for customer
  • Shipping system

Rue La La and HauteLook Most Positive Reviews

Top rated reviews
5

I am in shock reading all these negative reviews about Ruelala. I have been a member for about three years now and i...

4.6

Great experience with Hautelook customer service. They answered quickly, resolved my issue, and had a great attitude!...

Rue La La and HauteLook Most Critical Reviews

Lowest rated reviews
1

DO NOT BUY LUXURY ITEMS FROM RUELALA...
The items are fake. I purchased a Raymond Weil watch. They advertised the watch...

1

I purchased a Vintage solid Gold Rolex for nearly $4000 on Hautelook thinking it would run smooth like most of clothing...

Rue La La and HauteLook Latest Reviews

Recent published reviews

Gave me date I should expect to receive.

Read all 176 reviews

Compromised my personal information , beware.

Read all 184 reviews

Rue La La and HauteLook Products and Services

Most reviewed product and services
  • Rue La La Customer Care (48 reviews)
  • Rue La La Shipping Service (35 reviews)
  • Rue La La Subscription (3 reviews)
  • Hautelook Shipping Service (21 reviews)
  • Hautelook Customer Care (14 reviews)
  • Hautelook Manager (1 review)