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HauteLook

E-commerce
  • 1 ISSUES RESOLVED
  • 163 TOTAL REVIEWS
  • $7.3K CLAIMED LOSSES
  • $162 AVERAGE LOSS
1.7
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Some items 3
  • Prices 2
  • Selection of merchandise 1
  • Products offered 1
  • Customer service 1

Customers don't like

  • Fulfillment of orders4
  • Lack of respect for customer3
  • Shipping system2
  • Shipment length2
  • That they sell products they are not able to deliver1
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Light In The Box

E-commerce
  • 14 ISSUES RESOLVED
  • 2093 TOTAL REVIEWS
  • $1.1M CLAIMED LOSSES
  • $2.1K AVERAGE LOSS
1.9
Customer service
Exchange, Refund and Cancellation Policy
Website
Diversity of Products or Services
Discounts and Special Offers
  • Wide selection 22
  • Price 19
  • Good deals 12
  • Website 8
  • Range of goods 5

Customers don't like

  • Horrible customer service68
  • No way to contact a human21
  • Poor service15
  • Delivery14
  • No contact to customer service7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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