PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hasbro and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hasbro
Toys R Us

Hasbro and Toys R Us Overview

Total reviews
10
401
Company responses
0
0
Issues resolved
0
2

Toys R Us was first mentioned on PissedConsumer on Nov 21, 2007 and since then this brand received 401 reviews. It is 391 reviews more than Hasbro received since Jan 10, 2010.

Hasbro and Toys R Us Consumer Ratings

Rank
25 out of 312 in Kids' Stores category
40 out of 312 in Kids' Stores category
Website
12 in category
36 in category
Product or Service Quality
42 in category
17 in category
Price Affordability
29 in category
35 in category

According to consumer ratings and reviews, Hasbro ranks 15 points higher in the Kids' Stores category than Toys R Us. People gave Hasbro 3.7 stars for Website criterion in Kids' Stores category and it is 72 points higher than the worst rated brand in this category. At the same time, Toys R Us was rated 2.1 stars for Website criterion in this category and it is 48 points higher than the worst rated brand in this category. If we look at Product or Service Quality criterion, than we see that Toys R Us has a higher rating than Hasbro. Regarding Price Affordability criterion, consumers gave Hasbro 2.7 stars and it is 65% greater than other in category. Toys R Us however was rated 2.3 stars and it is 58% greater than other in category.

Hasbro and Toys R Us Rating Details

Website
3.7 (3 reviews)
2.1 (93 reviews)
Reviewer's quote

We have 4 My Little Pony mini Equestria girl toys. Of those four toys, 2 have lost 1 leg and the other has lost both legs. We cannot fix the toys because of the way the joints are constructed so at this point my daughter plays with three broken toys because I refuse to waste more money of them....

Amaziah

Placed an online order 5 days prior to xmas and website said "pickup today" order never arrived, no email letting us know went in store they said stock came from warehouse shuld be in tommorow. Called store still no stock, called around to see if another store had the item rep told us no more. Went...

PissedConsumer1156300
Product or Service Quality
1.3 (3 reviews)
2.1 (76 reviews)
Reviewer's quote

The minis all come apart within days Hasbro why why why when u have such a good product would you put out cheap *** and put your name to it? It's embarrassing and disappointing ..

PissedConsumer834890

...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

Steve K
Price Affordability
2.7 (3 reviews)
2.3 (87 reviews)
Reviewer's quote

Are you serious no ones wants the new *** lps. No one gives a *** about Ur company cuz i dont like. Yeah i know you have been improving ur LPS lets say not. Are you serious a kid wants a ion back you dont have the *** time to do that huh. Why did you stop making the old LPS just give me reason...

Cassaundra

The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

PissedConsumer1157001

Hasbro and Toys R Us Pros and Cons

Pros
  • Variety of toys within the mlp brand
  • Older monopoly editions
  • Non-monopoly products
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • How they have to have a boring old cat as a piece
  • How the sea ponies tail broke off at the joint
  • How the dolls all break
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Hasbro and Toys R Us Most Positive Reviews

Top rated reviews
3.5

We have 4 My Little Pony mini Equestria girl toys. Of those four toys, 2 have lost 1 leg and the other has lost both...

4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

Hasbro and Toys R Us Most Critical Reviews

Lowest rated reviews
1.3

The minis all come apart within days Hasbro why why why when u have such a good product would you put out cheap *** and...

1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

Hasbro and Toys R Us Latest Reviews

Recent published reviews

Why on earth have you changed the design of the My Little Pony Equestria Girls dolls? They now look like Barbie dolls, w...

Read all 10 reviews

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

Read all 401 reviews

Hasbro and Toys R Us Products and Services

Most reviewed product and services
  • Hasbro Doll (3 reviews)
  • Hasbro Toy (3 reviews)
  • Toys R Us Customer Care (68 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)