PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hasbro and Toys R Us as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hasbro
Toys R Us

Hasbro and Toys R Us Overview

Total reviews 17 401
Company responses 0 0
Issues resolved 0 2

Hasbro and Toys R Us Consumer Ratings

Rank
30 out of 281 in Kids' Stores category
49 out of 281 in Kids' Stores category
Price Affordability
30 in category
43 in category
Product or Service Quality
24 in category
21 in category
Delivery Service
26 in category
40 in category
Customer service
54 in category
52 in category

Hasbro and Toys R Us Rating Details

Price Affordability
2.8 (5 reviews)
2.3 (87 reviews)
Reviewer's quote

Cant change my password and no one has gotten back to me. I spent over $1,000 on hasbro pulse this year.

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The assistant manager told me she couldn't check the price because the item could have been on sale in the last 30 days. I had the UPC code but was told the assistant manager would have to look back over the past months sale flyers to check the price? Really? Don't you have computers to check the...

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Product or Service Quality
2 (5 reviews)
2.1 (76 reviews)
Reviewer's quote

...So I waited again, and again they delayed once again without telling me, not until I go search the product. Then, I email them again. And now they said the product is out of stock, so they can't give me one..

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...No wonder they are closing the doors the customer service sucks with these people. Serves them right..

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Delivery Service
2 (5 reviews)
1.7 (80 reviews)
Reviewer's quote

...If I don't receive a response from Hasbro shortly to resolve this matter I will also make sure to leave numerous negative reviews about this product and the customer service of the company Hasbro. I do hope you take this matter seriously. Regards, Jason Atkinson..

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...I checked out using PayPal and selected my home address as the delivery address. An hour later, I checked my confirmation email and noticed that it was instead being shipped to my friend's address despite selecting my home address as the delivery address. I immediately talked to "Lori L...

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Customer service
1.2 (5 reviews)
1.2 (131 reviews)
Reviewer's quote

I tried to contact you by phone today Friday Sept. 28 in the afternoon around three o'clock but got a message that you were closed. What are your hours and days that you're open?What I'm trying to find is an actual list the new 300 Scrabble words. I can find all kinds of sites or news stories that...

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The redelivery got lost in the post and it has taken me days to get someone from the customer service team to actually reply to me to tell me the redelivery was lost in the post. And then to top it all off I am a student and am only home for Christmas and will not be here to accept a third...

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Hasbro and Toys R Us Pros and Cons

Pros
  • Transformers toys
  • Variety of toys within the mlp brand
  • Older monopoly editions
  • Price
  • Easy online shopping
  • Way you screwed my money up
Cons
  • How they have to have a boring old cat as a piece
  • How the sea ponies tail broke off at the joint
  • How the dolls all break
  • Customer service
  • Incompetent representative
  • Being cheated on refund amount

Hasbro and Toys R Us Most Positive Reviews

Top rated reviews
3.5

We have 4 My Little Pony mini Equestria girl toys. Of those four toys, 2 have lost 1 leg and the other has lost both...

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4.8

I MUST SAY TOY R US IN LITHONIA GEORGIA.....has a team of outstanding workers.... the sale associate Trelisha gave 110%...

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No votes
4.7

Ive been buying from toys r us for years now. Through the year i buy gifts for christmas and birthdays then its easier...

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Hasbro and Toys R Us Most Critical Reviews

Lowest rated reviews
1

I'm writing to let you know about a product we purchased for our 9 yr old son for his birthday. Nerf TM brand walkie tal...

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1

I ordered a Wii game online for in store pick up using my paypal account to pay for item. I received confirmation...

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1.3

The minis all come apart within days Hasbro why why why when u have such a good product would you put out cheap *** and...

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1

THE WORST EXPERIENCE EVER!!! Ordered a Zachary Mobile online (63.78) in a registry on 10/10. Item shipped 10/12. My...

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Hasbro and Toys R Us Latest Reviews

Recent published reviews
2.7

Cant change my password and no one has gotten back to me. I spent over $1,000 on hasbro pulse this year.

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No votes

I recently ordered items online and several days later I received notice some were on backorder. I received a partial...

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2.9

I pre-ordered their DLX transformer figure from Hasbro Plus last year, it was set to ship out this June. By June, they...

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2

I purchased this product and let me just say I was missing half of the parts. Not enough to make this product usable at...

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Hasbro and Toys R Us Products and Services

Most reviewed product and services
  • Hasbro Toy (5 reviews)
  • Hasbro Doll (3 reviews)
  • Toys R Us Manager (36 reviews)
  • Toys R Us Shipping Service (33 reviews)
  • Toys R Us Gift Card (6 reviews)