PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Swiss Colony and Harry And David as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Swiss Colony

The Swiss Colony

Has Verified Representatives
2.5
The Swiss Colony
Harry And David

The Swiss Colony and Harry And David Overview

Total reviews
256
430
Company responses
71
0
Issues resolved
0
5

The Swiss Colony and Harry And David Consumer Ratings

Rank
11 out of 260 in Food Delivery category
46 out of 260 in Food Delivery category
Customer service
13 in category
31 in category
Reliability
7 in category
44 in category
Website
26 in category
38 in category
Product or Service Quality
13 in category
50 in category

The Swiss Colony and Harry And David Rating Details

Customer service
2 (98 reviews)
1.5 (170 reviews)
Reviewer's quote

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

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...Customer service horrible. My mother ended up with no gift and I received an apology from customer service but nothing else. I would give them a 0 if I could..

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Reliability
2.3 (91 reviews)
1.3 (166 reviews)
Reviewer's quote

ordered birthday gifts for son in Georgia gave address on order request and today (5/14) order was received at home address in Phoenix, AZ.

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Horrible customer experienceOperator was rude uninformed and a jerkTried to find out senderWould not reveal.Box full of ants

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Website
2.7 (87 reviews)
2.2 (151 reviews)
Reviewer's quote

This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

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I ordered 31637X a Christmas cactus and it looked NOTHING like the picture on the website. The website picture shows the basket with flowers in full bloom and the basket is full of the plant. The gift that was delivered had a few buds ( no blooms) and it looked like they stuck one small plant in...

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Product or Service Quality
2.4 (82 reviews)
1.4 (169 reviews)
Reviewer's quote

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

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...I emailed customer service and asked for a discounted price on the order since the gift would not be delivered until after her birthday, and was granted a discounted price. However, my credit card statement today showed a charge of the regular price. I will NEVER use Harry and David again..

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The Swiss Colony and Harry And David Pros and Cons

Pros
  • Products
  • Love the petite fours
  • Mother in law said tasted good just very small
  • Customer service resolution
  • Customer service
  • Choosing delivery date
Cons
  • Rude people
  • Way they handle payment
  • Suck
  • Customer service
  • Delivery guarantee
  • Quality was sickening

The Swiss Colony and Harry And David Most Positive Reviews

Top rated reviews
5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

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5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

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5

I have ordered from swiss colony for about 8 years and have never,mind you never had a problem,and everything i have...

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5

I ordered a canister of moose munch 10oz. for my Mother In Laws 80 th Birthday. When I was wrapping her gift I noticed...

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The Swiss Colony and Harry And David Most Critical Reviews

Lowest rated reviews
1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

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1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

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1

I got the brownie bites they were so stale and hard you couldn't eat them a waste of money and I'll never order from...

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1

Thank you for your inappropriate suggestion.I would prefer not to contact the State office for AIG and let them know the...

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The Swiss Colony and Harry And David Latest Reviews

Recent published reviews
1.6

ordered birthday gifts for son in Georgia gave address on order request and today (5/14) order was received at home...

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1.2

Horrible customer experience
Operator was rude uninformed and a jerk
Tried to find out sender
Would not reveal.
Box full of...

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2

I ordered three items for my son's birthday in April and asked order be sent on18 May. I received notice one item was...

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No votes

Ill be more than happy once I receive my replacement I understand it was a holiday maybe itll come today thank you for...

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The Swiss Colony and Harry And David Products and Services

Most reviewed product and services
  • The Swiss Colony Customer Care (49 reviews)
  • The Swiss Colony Shipping Service (38 reviews)
  • The Swiss Colony Delivery Service (12 reviews)
  • Harry And David Gift Basket (71 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Pear (28 reviews)