PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about The Swiss Colony and Harry And David as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Swiss Colony

The Swiss Colony

Has verified representatives
2.4
The Swiss Colony
Harry And David

The Swiss Colony and Harry And David Overview

Total reviews
214
398
Company responses
30
0
Issues resolved
0
2

Harry And David was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 398 reviews. It is 184 reviews more than The Swiss Colony received since Apr 29, 2008.

The Swiss Colony and Harry And David Consumer Ratings

Rank
15 out of 354 in Food Delivery category
47 out of 354 in Food Delivery category
Customer service
15 in category
32 in category
Reliability
10 in category
43 in category
Website
27 in category
37 in category

According to consumer ratings and reviews, The Swiss Colony ranks 32 points higher in the Food Delivery category than Harry And David. People gave The Swiss Colony 2 stars for Customer service criterion in Food Delivery category and it is 99 points higher than the worst rated brand in this category. At the same time, Harry And David was rated 1.5 stars for Customer service criterion in this category and it is 82 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that The Swiss Colony has a higher rating than Harry And David. Regarding Website criterion, consumers gave The Swiss Colony 2.7 stars and it is 76% greater than other in category. Harry And David however was rated 2.3 stars and it is 68% greater than other in category.

The Swiss Colony and Harry And David Rating Details

Customer service
2 (88 reviews)
1.5 (152 reviews)
Reviewer's quote

Coustomer service reps lie. Bought tablet worked for a few months returned it Waiting for refund getting the run around about my refund..

Sharon M

I called customer service right away. A guy named Garret is by far the rudest man i have encountered this new year!!! I stated my complaints and i told him that in the future “please make sure all orders are complete before delivering” he answered me rudely and gave a lengthy explanation of their...

PissedConsumer1441842
Reliability
2.4 (80 reviews)
1.3 (151 reviews)
Reviewer's quote

I wanted to order online and use a credit card. The system wouldn't let me in since I couldn't remember my password. I tried to create a new one, didn't work. I tried to set up a new account. It threw me out and said there was a problem. Who set up your ordering system? Certainly not customer...

Marsha T

I have purchased from this company, which has led to promotional emails...all of which DO NOT WORK. They have expired, even though I have tried to use that day, they are not valid or whatever lame reason. bottom line is it is a bait and switch promotion, which I am certain is illegal. I wrote to...

Arletha
Website
2.7 (76 reviews)
2.3 (137 reviews)
Reviewer's quote

This year, I experienced multiple failures of the Swiss Colony website, and only once was I able to reach an actual person to talk to. The agent I spoke with had a terrible attitude; actually said to me "I'll try to help, but we're very busy right now" - and the tone of voice told me I was...

Keitha M

international site is terrible, nobody there knows how to place an international order, horrible call and website..

Adelaide

The Swiss Colony and Harry And David Pros and Cons

Pros
  • Products
  • Love the petite fours
  • Good products
  • Customer service
  • Choosing delivery date
  • Online shopping
Cons
  • Way they handle payment
  • Suck
  • Shady way they handle business when there is a death
  • Customer service
  • Quality was sickening
  • Delivery guarantee

The Swiss Colony and Harry And David Most Positive Reviews

Top rated reviews
5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

The Swiss Colony and Harry And David Most Critical Reviews

Lowest rated reviews
1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

The Swiss Colony and Harry And David Latest Reviews

Recent published reviews
5

I did not have a catalog so I did not have an order number so I could not order. I am going online to find an order...

Read all 214 reviews
1.3

I have used them for years with no problem. Recently I placed a small order weeks in advance of the chosen delivery...

Read all 398 reviews

The Swiss Colony and Harry And David Products and Services

Most reviewed product and services
  • The Swiss Colony Customer Care (43 reviews)
  • The Swiss Colony Shipping Service (34 reviews)
  • The Swiss Colony Delivery Service (11 reviews)
  • Harry And David Gift Basket (69 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Customer Care (25 reviews)