PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harry And David and The Swiss Colony as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

The Swiss Colony

The Swiss Colony

Has verified representatives
2.4
Harry And David
The Swiss Colony

Harry And David and The Swiss Colony Overview

Total reviews
416
242
Company responses
0
56
Issues resolved
4
0

Harry And David was first mentioned on PissedConsumer on Dec 5, 2007 and since then this brand received 416 reviews. It is 174 reviews more than The Swiss Colony received since Apr 29, 2008.

Harry And David and The Swiss Colony Consumer Ratings

Rank
46 out of 340 in Food Delivery category
14 out of 340 in Food Delivery category
Customer service
34 in category
18 in category
Reliability
43 in category
12 in category
Product or Service Quality
45 in category
12 in category

According to consumer ratings and reviews, The Swiss Colony ranks 32 points higher in the Food Delivery category than Harry And David. People gave Harry And David 1.5 stars for Customer service criterion in Food Delivery category and it is 81 points higher than the worst rated brand in this category. At the same time, The Swiss Colony was rated 2 stars for Customer service criterion in this category and it is 97 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that The Swiss Colony has a higher rating than Harry And David. Regarding Product or Service Quality criterion, consumers gave Harry And David 1.4 stars and it is 61% greater than other in category. The Swiss Colony however was rated 2.3 stars and it is 90% greater than other in category.

Harry And David and The Swiss Colony Rating Details

Customer service
1.5 (163 reviews)
2 (96 reviews)
Reviewer's quote

...Just called customer service and I will receive refund . Hmmm , good customer service would be to replace the order at no cost and be refunded . Harry and David charge a lot for their products...

Carolyn S

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

PissedConsumer1765774
Reliability
1.3 (160 reviews)
2.3 (88 reviews)
Reviewer's quote

Placed ordered back in November to be delivered between 12/18 to 12/23. Ordered two items to go to the same address for my elderly parents. I sent an email in 12/17 asking status of one of the items when only one item was delivered. Received two totally nonsensical emails in return but finally got...

Sol

I ordered mixed peanuts for a Christmas gift after Christmas I ordered the same thing as a deal and when I received my container it was twice as small as the one that I ordered for Christmas

PissedConsumer1768622
Product or Service Quality
1.4 (160 reviews)
2.3 (79 reviews)
Reviewer's quote

Customer service...

PissedConsumer1733155

...I attempted three times to contact their customer service e-mail address to again cancel this order to no avail. Please be aware prior to ordering and/or cancelling an order. Since most places offer free shipping this $27...

Joanette

Harry And David and The Swiss Colony Pros and Cons

Pros
  • Customer service resolution
  • Customer service
  • Choosing delivery date
  • Products
  • Love the petite fours
  • Good products
Cons
  • Customer service
  • Quality was sickening
  • I expect better for the price
  • Rude people
  • Way they handle payment
  • Suck

Harry And David and The Swiss Colony Most Positive Reviews

Top rated reviews
5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

5

I don't understand why people would complain. My experience is wonderful. Actually a little too wonderful and...

Harry And David and The Swiss Colony Most Critical Reviews

Lowest rated reviews
1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

1

I don't know what person considered these items as normal size! I think this company is a scam! I payed 126.00 dollars...

Harry And David and The Swiss Colony Latest Reviews

Recent published reviews

our daughter had a beautiful fruit basket sent to us with pears and apples. The two kinds of pears were awful.... they...

Read all 416 reviews
1.4

I ordered mixed peanuts for a Christmas gift after Christmas I ordered the same thing as a deal and when I received my...

Read all 242 reviews

Harry And David and The Swiss Colony Products and Services

Most reviewed product and services
  • Harry And David Gift Basket (70 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Pear (28 reviews)
  • The Swiss Colony Customer Care (46 reviews)
  • The Swiss Colony Shipping Service (38 reviews)
  • The Swiss Colony Delivery Service (13 reviews)