PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Schwans and Harry And David as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Schwans
Harry And David

Schwans and Harry And David Overview

Total reviews
682
431
Company responses
0
0
Issues resolved
8
5

Schwans and Harry And David Consumer Ratings

Rank
11 out of 261 in Food Delivery category
51 out of 261 in Food Delivery category
Customer service
18 in category
34 in category
Reliability
10 in category
49 in category
Website
22 in category
39 in category
Diversity of Products or Services
11 in category
29 in category

Schwans and Harry And David Rating Details

Customer service
1.9 (264 reviews)
1.5 (171 reviews)
Reviewer's quote

...Let's say I think their Customer Service is so bad that you get tired of holding and arguing and just give up..

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...Customer service horrible. My mother ended up with no gift and I received an apology from customer service but nothing else. I would give them a 0 if I could..

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Reliability
2.2 (240 reviews)
1.3 (166 reviews)
Reviewer's quote

I ordered three items on July 19, 2020. I was given a choice of delivery dates. Given our pandemic situation, I, like an idiot, I chose July 31, 2020 to insure that all items would be available. On July 31, I waited and waited and waited and waited. I checked my order status numerous times...

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Horrible customer experienceOperator was rude uninformed and a jerkTried to find out senderWould not reveal.Box full of ants

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Website
3 (231 reviews)
2.2 (151 reviews)
Reviewer's quote

...Not on the app, not on Schwan's website. We called their CS number, there is usually always someone there. We received a recording that essentially said, "Call tomorrow...

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I ordered 31637X a Christmas cactus and it looked NOTHING like the picture on the website. The website picture shows the basket with flowers in full bloom and the basket is full of the plant. The gift that was delivered had a few buds ( no blooms) and it looked like they stuck one small plant in...

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Diversity of Products or Services
3.1 (218 reviews)
2.3 (133 reviews)
Reviewer's quote

...Good products though. Great biscuits, and cod!..

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...Harry and David charge a lot for their products . I will also say that I placed 5 other orders to family members . Most were good...

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Schwans and Harry And David Pros and Cons

Pros
  • Food is very good if it arrives
  • Veggies
  • Reliable delivery
  • Customer service resolution
  • Customer service
  • Choosing delivery date
Cons
  • Terrible customer service
  • Wait time for customer service
  • Runaround
  • Customer service
  • Delivery guarantee
  • Quality was sickening

Schwans and Harry And David Most Positive Reviews

Top rated reviews
5

I bought frozen whole strawberries, I thawed some like suggested but they did not taste well. Too soft and had an after...

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5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

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5

Idk where some of these people work at but I make really good money and work 8hrs a day four days a week.and hourly pay...

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5

I ordered a canister of moose munch 10oz. for my Mother In Laws 80 th Birthday. When I was wrapping her gift I noticed...

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Schwans and Harry And David Most Critical Reviews

Lowest rated reviews
1

I placed an order with Schwans on 2/19/15 and was told delivery would be on 2/23. Then it was changed to 2/24. Then it...

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1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

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1

I ordered from them 3 months ago and still haven't got my food. I have emailed and called several times and they have...

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1

Thank you for your inappropriate suggestion.I would prefer not to contact the State office for AIG and let them know the...

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Schwans and Harry And David Latest Reviews

Recent published reviews
No votes

We are an Electrical Company out of Weatherford, TX and Schwan's called to have service done at their Fort Worth, TX...

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3.7

I received a replacement box of pears because after 3 weeks my original box hadn't ripened. Following the instructions...

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No votes

Hello,
My wife enjoys buying and eating your products but I'm afraid she will not be purchasing your #677 pepperoni and c...

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1.2

Horrible customer experience
Operator was rude uninformed and a jerk
Tried to find out sender
Would not reveal.
Box full of...

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Schwans and Harry And David Products and Services

Most reviewed product and services
  • Schwans Delivery Service (177 reviews)
  • Schwans Customer Care (45 reviews)
  • Schwans Vehicle Driver (24 reviews)
  • Harry And David Gift Basket (71 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Pear (28 reviews)