PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Schwans and Harry And David as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Schwans
Harry And David

Schwans and Harry And David Overview

Total reviews
616
395
Company responses
0
0
Issues resolved
8
2

Schwans was first mentioned on PissedConsumer on Jan 22, 2008 and since then this brand received 616 reviews. It is 221 reviews more than Harry And David received since Dec 5, 2007. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Schwans customer support team and Harry And David customer service.

Schwans and Harry And David Consumer Ratings

Rank
9 out of 353 in Food Delivery category
46 out of 353 in Food Delivery category
Customer service
19 in category
31 in category
Reliability
13 in category
43 in category
Website
12 in category
37 in category

According to consumer ratings and reviews, Schwans ranks 37 points higher in the Food Delivery category than Harry And David. People gave Schwans 2 stars for Customer service criterion in Food Delivery category and it is 95 points higher than the worst rated brand in this category. At the same time, Harry And David was rated 1.5 stars for Customer service criterion in this category and it is 83 points higher than the worst rated brand in this category. If we look at Reliability criterion, than we see that Schwans has a higher rating than Harry And David. Regarding Website criterion, consumers gave Schwans 3 stars and it is 89% greater than other in category. Harry And David however was rated 2.3 stars and it is 68% greater than other in category.

Schwans and Harry And David Rating Details

Customer service
2 (237 reviews)
1.5 (151 reviews)
Reviewer's quote

...Personally, I believe that's *** poor customer service. Six cents. Good God..

PissedConsumer1719759

I called customer service right away. A guy named Garret is by far the rudest man i have encountered this new year!!! I stated my complaints and i told him that in the future “please make sure all orders are complete before delivering” he answered me rudely and gave a lengthy explanation of their...

PissedConsumer1441842
Reliability
2.3 (215 reviews)
1.3 (150 reviews)
Reviewer's quote

Below you will find...... the content of my mesage with Schwan's customer service Chat Line:Notice : the message below of :Thank you for your patience, I have successfully canceled your order. I have also escalated your request to discontinue service. While our intentions are to assist you with...

Gustav D

This company has become so disappointing. A decade ago, their pears were extraordinary. In recent years, they've been truly disgusting. Even the replacements were subpar! I decided never to order from them again, but my daughter recently sent me a box of different kinds of their Moose Munch caramel...

PissedConsumer1531188
Website
3 (211 reviews)
2.3 (136 reviews)
Reviewer's quote

...The rep tells me that if something is not allowed the Schwan's website will not allow it so the second code should have been accepted. He tells me he is referring this to someone and they will call me within 2 days. I receive no call from Schwan's...

Lisa B

I used the online website to order a breakfast package gift..

Terri D

Schwans and Harry And David Pros and Cons

Pros
  • Veggies
  • Quality of the food and the variety
  • Products
  • Customer service
  • Online shopping
  • Customer service resolution
Cons
  • Terrible customer service
  • Runaround
  • Lack of delivery
  • Customer service
  • Quality was sickening
  • Delivery guarantee

Schwans and Harry And David Most Positive Reviews

Top rated reviews
5

I bought frozen whole strawberries, I thawed some like suggested but they did not taste well. Too soft and had an after...

5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

Schwans and Harry And David Most Critical Reviews

Lowest rated reviews
1

I placed an order with Schwans on 2/19/15 and was told delivery would be on 2/23. Then it was changed to 2/24. Then it...

1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

Schwans and Harry And David Latest Reviews

Recent published reviews

Do not send me text messages!!!!
Peggy Perkins

Read all 616 reviews
1

My order for a birthday gift tower with pears, a few chocolates, nuts or caramel corn has still not been delivered, it’s...

Read all 395 reviews

Schwans and Harry And David Products and Services

Most reviewed product and services
  • Schwans Delivery Service (173 reviews)
  • Schwans Customer Care (41 reviews)
  • Schwans Vehicle Driver (24 reviews)
  • Harry And David Gift Basket (68 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Customer Care (25 reviews)