PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harry And David and Schwans as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harry And David
Schwans

Harry And David and Schwans Overview

Total reviews
431
682
Company responses
0
0
Issues resolved
5
8

Harry And David and Schwans Consumer Ratings

Rank
51 out of 261 in Food Delivery category
11 out of 261 in Food Delivery category
Customer service
33 in category
18 in category
Product or Service Quality
53 in category
13 in category
Reliability
48 in category
10 in category
Website
39 in category
22 in category

Harry And David and Schwans Rating Details

Customer service
1.5 (171 reviews)
1.9 (264 reviews)
Reviewer's quote

...Customer service horrible. My mother ended up with no gift and I received an apology from customer service but nothing else. I would give them a 0 if I could..

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...Let's say I think their Customer Service is so bad that you get tired of holding and arguing and just give up..

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Product or Service Quality
1.4 (170 reviews)
2.6 (203 reviews)
Reviewer's quote

...I emailed customer service and asked for a discounted price on the order since the gift would not be delivered until after her birthday, and was granted a discounted price. However, my credit card statement today showed a charge of the regular price. I will NEVER use Harry and David again..

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On Tuesday 7-28-20 I ordered goods from Schwan it did not go through accordingly to the service man who make deliveries. Please delete the charges of 7-28-20..

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Reliability
1.3 (166 reviews)
2.2 (240 reviews)
Reviewer's quote

Horrible customer experienceOperator was rude uninformed and a jerkTried to find out senderWould not reveal.Box full of ants

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I ordered three items on July 19, 2020. I was given a choice of delivery dates. Given our pandemic situation, I, like an idiot, I chose July 31, 2020 to insure that all items would be available. On July 31, I waited and waited and waited and waited. I checked my order status numerous times...

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Website
2.2 (151 reviews)
3 (231 reviews)
Reviewer's quote

I ordered 31637X a Christmas cactus and it looked NOTHING like the picture on the website. The website picture shows the basket with flowers in full bloom and the basket is full of the plant. The gift that was delivered had a few buds ( no blooms) and it looked like they stuck one small plant in...

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...Not on the app, not on Schwan's website. We called their CS number, there is usually always someone there. We received a recording that essentially said, "Call tomorrow...

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Harry And David and Schwans Pros and Cons

Pros
  • Customer service resolution
  • Customer service
  • Choosing delivery date
  • Food is very good if it arrives
  • Veggies
  • Reliable delivery
Cons
  • Customer service
  • Delivery guarantee
  • Quality was sickening
  • Terrible customer service
  • Wait time for customer service
  • Runaround

Harry And David and Schwans Most Positive Reviews

Top rated reviews
5

This was a gift, sent to my mom in another state. Mom said they had whitish 'dusty' coating (probably the whiteness that...

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5

I bought frozen whole strawberries, I thawed some like suggested but they did not taste well. Too soft and had an after...

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5

I ordered a canister of moose munch 10oz. for my Mother In Laws 80 th Birthday. When I was wrapping her gift I noticed...

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5

Idk where some of these people work at but I make really good money and work 8hrs a day four days a week.and hourly pay...

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Harry And David and Schwans Most Critical Reviews

Lowest rated reviews
1

I purchased a jam set from the Harry and Davis store in PA. When I opened one, the jam was over filled and the seal on...

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1

I placed an order with Schwans on 2/19/15 and was told delivery would be on 2/23. Then it was changed to 2/24. Then it...

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1

Thank you for your inappropriate suggestion.I would prefer not to contact the State office for AIG and let them know the...

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1

I ordered from them 3 months ago and still haven't got my food. I have emailed and called several times and they have...

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Harry And David and Schwans Latest Reviews

Recent published reviews
3.7

I received a replacement box of pears because after 3 weeks my original box hadn't ripened. Following the instructions...

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No votes

We are an Electrical Company out of Weatherford, TX and Schwan's called to have service done at their Fort Worth, TX...

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1.2

Horrible customer experience
Operator was rude uninformed and a jerk
Tried to find out sender
Would not reveal.
Box full of...

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No votes

Hello,
My wife enjoys buying and eating your products but I'm afraid she will not be purchasing your #677 pepperoni and c...

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Harry And David and Schwans Products and Services

Most reviewed product and services
  • Harry And David Gift Basket (71 reviews)
  • Harry And David Shipping Service (50 reviews)
  • Harry And David Pear (28 reviews)
  • Schwans Delivery Service (177 reviews)
  • Schwans Customer Care (45 reviews)
  • Schwans Vehicle Driver (24 reviews)