PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Harris Teeter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Harris Teeter

Kroger and Harris Teeter Overview

Total reviews 1632 302
Company responses 0 0
Issues resolved 6 2

Kroger and Harris Teeter Consumer Ratings

Rank
68 out of 533 in Supermarkets and Malls category
95 out of 566 in Food Stores category
Customer service
83 in category
64 in category
Diversity of Products or Services
84 in category
117 in category
Discounts and Special Offers
65 in category
74 in category
Product or Service Quality
75 in category
66 in category

Kroger and Harris Teeter Rating Details

Customer service
2
(666 reviews)
2
(124 reviews)
Reviewer's quote

...of that had to be manually adjusted and or credited back because the electronic coupon is a joke not just this time but every single time then when I called customer service, she dropped my call and on top of that nobody can get my Kroger plus card to work with an actual physical card, I have to use it on my...

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...I hope this results in an awareness of implicit bias, and reinforcement of customer service to everyone, regardless of race and skin color. Everybody, that does not look like your trustworthy idea customer, is not visiting your store to steal. An apology and/or gift card does not cause change...

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Diversity of Products or Services
2.8
(559 reviews)
2.6
(112 reviews)
Reviewer's quote

hi my biggest complaint is the prices placed by the products do not match what the register rings up when i check out. they always ring up higher. i know there is not enough help and clerks in the store...

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Quality of products--food tasted bad. Bread was gummy fruit seemed to have a preservative on it, left a bad aftertaste..

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Discounts and Special Offers
2.8
(555 reviews)
2.5
(105 reviews)
Reviewer's quote

Having to buy x number of products to get discounts, not being able to get digital deals unless an iPhone is available. Dont approve of self checkout. With prices going up every other day I dont feel that I should have to check my self out!..

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...Self service check out had over 20 people in line and only one other check out open Very long wait nice employees very poor management If itโ€™s not onvic special you are paying twice the price of food lion or Walmart for the EXACT same item Over half the time I go there is a fifty percent chance of error on...

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Product or Service Quality
2.4
(548 reviews)
2.5
(97 reviews)
Reviewer's quote

Today 3-3-2024 | went to the Kroger store 218 to send money and to buy some groceries but I decided to send money first so I went to customer service, there I saw the lady who've been rejected me many times, and I made a complaint about her rude attitude a longtime and can tell nobody took action...

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...I have been buying this product for a long time and believe me when I say it was bad it was bad. The minute I opened the can there was a foul smell and the taste was disgusting. I wanted to be sick...

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Kroger and Harris Teeter Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Nice employees
  • Some employees are nice
  • Quality of fruit and vegetables
Cons
  • Customer service
  • Poor service
  • Management
  • Extremely poor customer experience
  • Poor customer experience
  • Management team

Kroger and Harris Teeter Most Positive Reviews

Top rated reviews
5

I have been shopping the Kroger store in LaGrange, KY. for over ten years. Today I bought a head of lettuce and when I g...

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5

My daughter shop Harris Teeter Warwick Blvd Biden Blvd all of the time .Spend lots of money buying their high price stuf...

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5

Today my boyfriend and I were denied to purchase alcohol by the lady working at the u-scan. My boyfriend has an out of...

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5

Adding a purchase I did not use my card for. Was able to get all of my points added for the fuel points

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Kroger and Harris Teeter Most Critical Reviews

Lowest rated reviews
1

I have seen the cursing the insubordination the rude to customers and rude foul language to each other explicit...

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1

My husband purchases a two bud vases rose bouquets for me and our daughter today in Tyson Corner HT store! One with one...

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1

I had this card. I temporarily lost it and I found it while I was on the phone with the company. I told them that I...

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1

My Husband and I went to Harris teeter on Strickland road today. The cashiers are always friendly. But the young lady...

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Kroger and Harris Teeter Latest Reviews

Recent published reviews
No votes

I have always been a Kroger kind-of a-girl greater than 50 years. Prices reasonable, service is usual very good. But...

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1

after 15 years of gas and shopping at Harris Teeter, they decided to "have an option" to immediately charge the same...

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1.4

Check out the receipt. All of that had to be manually adjusted and or credited back because the electronic coupon is a...

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2.8

COROLLA location at 10:30 Friday morning, Dec 22. 2023 the seafood counter is TOTALLY empty, the majority of shelves at...

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