PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Harris Teeter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Harris Teeter

Kroger and Harris Teeter Overview

Total reviews 1240 254
Company responses 0 0
Issues resolved 4 2

Kroger and Harris Teeter Consumer Ratings

Rank
73 out of 414 in Food Stores category
93 out of 414 in Food Stores category
Customer service
73 in category
74 in category
Discounts and Special Offers
38 in category
68 in category
Diversity of Products or Services
88 in category
102 in category
Price Affordability
67 in category
111 in category

Kroger and Harris Teeter Rating Details

Customer service
2 (488 reviews)
2 (100 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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...These bags were why I shopped HT I'll be spending my $500 a month elsewhere since bags with handles are becoming a memory of better days &;;; customer service standards!..

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Discounts and Special Offers
2.8 (417 reviews)
2.5 (93 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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...Self service check out had over 20 people in line and only one other check out open Very long wait nice employees very poor management If it’s not onvic special you are paying twice the price of food lion or Walmart for the EXACT same item Over half the time I go there is a fifty percent chance of error on their pricing NEVER in the customers favor Good meats. Terrible seafood...

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Diversity of Products or Services
2.7 (413 reviews)
2.6 (93 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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Manager states the reason there are no products in Harris teeter is because of the warehouse. What ever the reason Harris Teeter is not meeting the basic needs of the community using Covid 19 as their excuse. Not talking paper products or meat I am talking about can goods, frozen goods common milk...

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Price Affordability
2.8 (405 reviews)
2.4 (88 reviews)
Reviewer's quote

Had a product that was on sale and rang up at full price. When I questioned it the clerk said it was tax on it! People were in line because there were only a few registers open on a Friday late afternoon so I didnt want to waste their time. I will never darken their doors again! This has happened...

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After price hikes, I took serious look at my receipt and found sales prices on BOGO usually means you can get 1/2 price for one, and pay ANOTHER 1/2 price for second item. Website should state fact that WE PAY FOR SECOND ITEM in their BOGO "deal" - H-T BOGO DOES NOT MEAN BUY ONE GET ONE FREE. Check...

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Kroger and Harris Teeter Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Nice employees
  • Some employees are nice
  • Quality of fruit and vegetables
Cons
  • Customer service
  • Customer service skills
  • No management
  • Extremely poor customer experience
  • Poor customer experience
  • Management

Kroger and Harris Teeter Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Older store in new bern deli is amazing. Busy,fast friendly department. All deli staff inclidung cakes and bread people...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Shout out to the guy who fills my prescription right before the store closes (because I work super long hours). U da...

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Kroger and Harris Teeter Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

Yesterday I shopped at my very favorite HARRIS TEETER in the RDU area. Now I am really re-thinking my fav place to...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

You haven't been to the one in Surf City, NC! There are vendors in this area that dread the visit to this store.

Rude...

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Kroger and Harris Teeter Latest Reviews

Recent published reviews
1.8

Still having trouble instead of the normal scan bag go screen when it opens it says
Kroger opening and then the circle go...

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1.7

I was stalked in your store be a customer and I video recorded the woman as is my right. The woman then went to a...

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1

Store where I shopped failed to keep popular items in stock and on shelf.
Swiched to HEB..prices better alwaus stocked

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No votes

Called store to get help with adding Senior Discount. The girl walked me the it.. I told her its not there.. told since...

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