PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Kroger and Harris Teeter as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Kroger
Harris Teeter

Kroger and Harris Teeter Overview

Total reviews 1218 247
Company responses 0 0
Issues resolved 4 1

Kroger and Harris Teeter Consumer Ratings

Rank
74 out of 409 in Food Stores category
94 out of 409 in Food Stores category
Customer service
73 in category
75 in category
Discounts and Special Offers
34 in category
69 in category
Diversity of Products or Services
86 in category
97 in category
Location
65 in category
76 in category

Kroger and Harris Teeter Rating Details

Customer service
2 (478 reviews)
1.9 (97 reviews)
Reviewer's quote

...Total of forty minutes to check out! Managers are rude liars who could care less about customer service. Don't go there. Walmart is a dream compared to this place..

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...Then rudely told me to go take it up with customer service. What a jerk..

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Discounts and Special Offers
2.8 (409 reviews)
2.5 (91 reviews)
Reviewer's quote

...How is a disabled person to get the food they need after after making special provisions to get their shopping done???? :sad:..

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...Self service check out had over 20 people in line and only one other check out open Very long wait nice employees very poor management If it’s not onvic special you are paying twice the price of food lion or Walmart for the EXACT same item Over half the time I go there is a fifty percent chance of error on their pricing NEVER in the customers favor Good meats. Terrible seafood...

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Diversity of Products or Services
2.7 (404 reviews)
2.6 (93 reviews)
Reviewer's quote

Federal Civil Rights Law, Tittle II requires free and equal access to all services and facilities WITHOUT DISCRIMINATION!! Non-discrimination laws in the State, under code 44-1406 further prohibit an employee from preventing entry to the full enjoyment of the business. No business may enforce...

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Manager states the reason there are no products in Harris teeter is because of the warehouse. What ever the reason Harris Teeter is not meeting the basic needs of the community using Covid 19 as their excuse. Not talking paper products or meat I am talking about can goods, frozen goods common milk...

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Location
3.3 (396 reviews)
3.1 (90 reviews)
Reviewer's quote

...I won't return to that store location. I placed my order again with a different Kroger location. This time, I have to wait two days...

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On 07/25/2020 at 10:05 pm at location 500 Oberlin Rd. Raleigh, NC. I had done my grocery shopping and noticed an item was not properly priced on my receipt...

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Kroger and Harris Teeter Pros and Cons

Pros
  • Near my home
  • Friendley and courtous
  • Prices
  • Nice employees
  • Some employees are nice
  • Quality of fruit and vegetables
Cons
  • Customer service
  • Customer service skills
  • No management
  • Extremely poor customer experience
  • Poor customer experience
  • Management

Kroger and Harris Teeter Most Positive Reviews

Top rated reviews
5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

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5

Older store in new bern deli is amazing. Busy,fast friendly department. All deli staff inclidung cakes and bread people...

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5

I LOVE KROGER THEY HAVE GREAT DEALS ALL THE TIME. I AM GLAD TO BE APART OF THE KROGER CLUB THEY HAVE THE BEST SELLS AND...

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5

Shout out to the guy who fills my prescription right before the store closes (because I work super long hours). U da...

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Kroger and Harris Teeter Most Critical Reviews

Lowest rated reviews
1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-****


KROGER - 334
1980 Rio Hill Center
Char...

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1

Yesterday I shopped at my very favorite HARRIS TEETER in the RDU area. Now I am really re-thinking my fav place to...

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1

Is every Kroger customer blind? Over the last year or so Kroger has led the way for fleecing their customers wallets...

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1

You haven't been to the one in Surf City, NC! There are vendors in this area that dread the visit to this store.

Rude...

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Kroger and Harris Teeter Latest Reviews

Recent published reviews
No votes

I have been doing in-store pick up of my items for months but today they charged me $4.95 pick up fee there was no...

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1.4

I received NO response to my notification of the product that made me ill; neither in written form sent to their...

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No votes

N. Dillons in Newton, KS They locked the self serve register scanner so we could not complete our purchase and called...

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1

Bought two lunch specials but Caleb the cashier would only take off the extra charge for one. Then rudely told me to go...

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Kroger and Harris Teeter Products and Services

Most reviewed product and services
  • Kroger Manager (133 reviews)
  • Kroger Cashier (71 reviews)
  • Kroger 1-2-3 Rewards Prepaid Card (48 reviews)
  • Harris Teeter Manager (41 reviews)
  • Harris Teeter Deli Department (14 reviews)
  • Harris Teeter Sanitary Conditions (5 reviews)