PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harris Teeter and Kroger as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harris Teeter
Kroger

Harris Teeter and Kroger Overview

Total reviews
201
1116
Company responses
0
0
Issues resolved
1
3

Kroger was first mentioned on PissedConsumer on Aug 12, 2008 and since then this brand received 1116 reviews. It is 915 reviews more than Harris Teeter received since Jun 3, 2009. According to received "Issue Resolved" consumers' votes, a consumer is more likely to resolve issues with Harris Teeter customer support team than with Kroger customer service.

Harris Teeter and Kroger Consumer Ratings

Rank
99 out of 720 in Food Stores category
49 out of 720 in Food Stores category
Customer service
72 in category
47 in category
Discounts and Special Offers
66 in category
30 in category
Location
85 in category
57 in category

According to consumer ratings and reviews, Kroger ranks 50 points higher in the Food Stores category than Harris Teeter. People gave Harris Teeter 1.9 stars for Customer service criterion in Food Stores category and it is 79 points higher than the worst rated brand in this category. At the same time, Kroger was rated 2 stars for Customer service criterion in this category and it is 104 points higher than the worst rated brand in this category. If we look at Discounts and Special Offers criterion, than we see that Kroger has a higher rating than Harris Teeter. Regarding Location criterion, consumers gave Harris Teeter 3 stars and it is 56% worse than other in category. Kroger however was rated 3.4 stars and it is 62% greater than other in category.

Harris Teeter and Kroger Rating Details

Customer service
1.9 (77 reviews)
2 (419 reviews)
Reviewer's quote

I thought it was impolite that the employee didn’t say “thank you” and that makes me feel that your employees don't care about customers. And who supports your employees paychecks?THE CUSTOMER! I was a paying customer doing the work because I was scanning my own items and if your employees don’t...

Steve

...A week later customer service told me refunds took 30 days. 30 days later customer service told me to wait 90 days. 90 days later customer service told me the only thing they could do is dispute the charges and TRY to get my money back like that...

Asia B
Discounts and Special Offers
2.4 (75 reviews)
2.9 (366 reviews)
Reviewer's quote

My boyfriend & I go to the Harris Teeter in Sun Valley in Indian Trail, NC multiple times a week because it is close to home. We have 2 kids & for convenience make multiple trips a week here. Today, we were grabbing a few things & of course we chose to shop here to get our groceries for the week bc...

Pierina

I was kn line at carbondale il krogers and a gitl loudly popping her gum jordan that workes there. Just standing there popping her gum i asked her please syop she starting doing iy more ansd loudly!!!!! Wow i asked to speak to manager she came told jordan to stop she yelled at manager said"i aint...

Patty a
Location
3 (75 reviews)
3.4 (347 reviews)
Reviewer's quote

I come to the Cidal location faithfully and I come in happy ,but leave in tears. This is the 4th time a cashier called me SIR and does not correct themselves unless I correct them. This happened a few minutes ago...

PissedConsumer1181038

Store location: 3651 Peachtree Pkwy, Suwanee, GA 30024Happened 9/4/2019 around 7 pmWaited 20 min to pick up a prescription ordered the day before. Staffs were either at computer or on phone. Feel not friendly when being served.

Chiana

Harris Teeter and Kroger Pros and Cons

Pros
  • Nice employees
  • Quality of fruit and vegetables
  • Clean store
  • Near my home
  • Friendley and courtous
  • Prices
Cons
  • Extremely poor customer experience
  • Poor customer experience
  • Management team
  • Customer service
  • Customer service skills
  • No management

Harris Teeter and Kroger Most Positive Reviews

Top rated reviews
5

Older store in new bern deli is amazing. Busy,fast friendly department. All deli staff inclidung cakes and bread people...

5

I go to Kroger almost every day after work, sometimes I don't get off until after 11pm. I called earlier in the day to...

Harris Teeter and Kroger Most Critical Reviews

Lowest rated reviews
1

Yesterday I shopped at my very favorite HARRIS TEETER in the RDU area. Now I am really re-thinking my fav place to...

1

THE BAD STORES IN THIS CITY

KROGER - 359
1159 Emmet St N
Charlottesville, VA 22903-4837


KROGER - 334
1980 Rio Hill Ce...

Harris Teeter and Kroger Latest Reviews

Recent published reviews
3.8

On the 23rd of October 2019. I went to the Harris Teeter store in Wilson NC to use a raincheck for Crab legs. When i...

Read all 201 reviews
1

I have been using this card for a little over a year. I use it alot for online purchases most the time of $5 and under....

Read all 1116 reviews

Harris Teeter and Kroger Products and Services

Most reviewed product and services
  • Harris Teeter Manager (38 reviews)
  • Harris Teeter Deli Department (13 reviews)
  • Harris Teeter Customer Care (11 reviews)
  • Kroger Manager (131 reviews)
  • Kroger Customer Care (127 reviews)
  • Kroger Cashier (70 reviews)