PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harrahs and Omni Hotels And Resorts as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harrahs
Omni Hotels And Resorts

Harrahs and Omni Hotels And Resorts Overview

Total reviews 287 43
Company responses 0 0
Issues resolved 1 0

Harrahs and Omni Hotels And Resorts Consumer Ratings

Rank
76 out of 656 in Entertainment category
206 out of 1342 in Hotels and Resorts category
Customer service
65 in category
181 in category
Price Affordability
73 in category
218 in category
Diversity of Products or Services
77 in category
157 in category
Exchange, Refund and Cancellation Policy
57 in category
114 in category

Harrahs and Omni Hotels And Resorts Rating Details

Customer service
1.8 (143 reviews)
1.3 (25 reviews)
Reviewer's quote

I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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I called customer service and I said I would love to see the notes and camera footage on this matter and she had the audacity to tell me have my attorney subpoenan them? Is this how Omni treats their clients and this is a acceptable treatment? We did not even get an apology from anyone , spa, hotel...

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Price Affordability
2.3 (123 reviews)
1.8 (21 reviews)
Reviewer's quote

...I WAS ONLY ASKING FOR A REASONABLE PRICE OF A FEW HOURS. PLEASE CAN YOU HELP US WE ARE RETIRED AND A VETERAN. JOSEPH PUSATERI 847 466 ****..

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The price difference between any other day and the Christmas season I expected but the cost for again mediocre service was outrageous. When my wife walked in, she was handed a paper to sign saying it was $540 for a manicure/pedicure for my daughter and pedicure/50 minute massage for her (too late...

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Diversity of Products or Services
2.1 (111 reviews)
1.8 (22 reviews)
Reviewer's quote

We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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...A guest services / security employee (David) made several racist comment regarding the Raiders fans. He said "i can wait for the Raiders to leave, their fans are a bunch of out of control *** and hispanics". He also said the Dodgers and Giants stay at the Omni and their fans are the same...

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Exchange, Refund and Cancellation Policy
2 (104 reviews)
1.5 (23 reviews)
Reviewer's quote

...When I became insistent that they honor their policy, manager at the counter told me, Im done with you. Dont offer what you wont honor. By the way, I made the points for their higher tier anyway, but in the Las Vegas location...

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...What is your policy Apparently you don’t have one for protecting your customers !!..

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Harrahs and Omni Hotels And Resorts Pros and Cons

Pros
  • Housekeeping
  • Clean
  • Stacy was a great server
  • Landscape
  • Rooms and service are excellent
  • Racist staement by david
Cons
  • Slot payouts
  • Over priced
  • Nasty rude help
  • How i was treated and the conditions
  • Horrible customer service
  • Disgusting

Harrahs and Omni Hotels And Resorts Most Positive Reviews

Top rated reviews
5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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4.6

Paid $260 for one night when the usual price is around $130-$150. Then upon arrival at the the main pool I am told that...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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4.5

In a nutshell, my wife and I truly enjoy the Omni product. Usually a great hotel with with good to great service. We h...

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Harrahs and Omni Hotels And Resorts Most Critical Reviews

Lowest rated reviews
1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

(1) If you booked through OMNI, you can "surrender your firstborn child" and sign their "LOYALTY PLEDGE" to get their sl...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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1

Stayed at the Omni Hotel in Richmond Virginia December 2013 we were totally shocked at the condition of the mattresses a...

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Harrahs and Omni Hotels And Resorts Latest Reviews

Recent published reviews
5

We checked out on Monday and I left my good chains on the counter . I just woke up at 4 in the morning and realized...

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2.1

Urgent issue and REQUIRE A RESPONSE!!!!!!
My mother experienced heart attack symptoms at the spa this past weekend . I wa...

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1

I was treated like trash. I won a 7 thousand dollar jack pot.. it took them 48 min to come acknowledge me.. i was not...

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1

I am currently staying at an Omni hotel and have called the front desk several times with no answer. The water in the...

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Harrahs and Omni Hotels And Resorts Products and Services

Most reviewed product and services
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)
  • Harrahs Room Booking (7 reviews)
  • Omni Hotels And Resorts Room Booking (4 reviews)
  • Omni Hotels And Resorts Sanitary Conditions (2 reviews)
  • Omni Hotels And Resorts Manager (2 reviews)