PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harrahs and Omni Hotel as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harrahs
Omni Hotel

Harrahs and Omni Hotel Overview

Total reviews
278
42
Company responses
0
0
Issues resolved
1
0

Harrahs and Omni Hotel Consumer Ratings

Rank
78 out of 657 in Entertainment category
188 out of 1268 in Hotels and Resorts category
Customer service
63 in category
181 in category
Price Affordability
73 in category
215 in category
Diversity of Products or Services
80 in category
149 in category
Exchange, Refund and Cancellation Policy
52 in category
102 in category

Harrahs and Omni Hotel Rating Details

Customer service
1.7 (136 reviews)
1.3 (24 reviews)
Reviewer's quote

I work in customer service & have I have an upper management position, so I was extremely upset with the service that was given to me and my husband. We chose this location for the after hours pool and it was the worst experience that I've had while staying at a hotel. The staff were rude and not...

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...The local front desk phone rings continuously with no answer and the 1-800 customer service department is closed. Truly a disappointment..

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Price Affordability
2.3 (116 reviews)
1.8 (20 reviews)
Reviewer's quote

...I WAS ONLY ASKING FOR A REASONABLE PRICE OF A FEW HOURS. PLEASE CAN YOU HELP US WE ARE RETIRED AND A VETERAN. JOSEPH PUSATERI 847 466 7080..

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The price difference between any other day and the Christmas season I expected but the cost for again mediocre service was outrageous. When my wife walked in, she was handed a paper to sign saying it was $540 for a manicure/pedicure for my daughter and pedicure/50 minute massage for her (too late...

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Diversity of Products or Services
2.1 (106 reviews)
1.9 (21 reviews)
Reviewer's quote

We questioned the front desk and they told us to go to the VIP card services and they would put the points on our card. After we stayed in line, the person behind the desk said that he could not put the points on the card because the house took that away from them. He told us to call the number on...

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...A guest services / security employee (David) made several racist comment regarding the Raiders fans. He said "i can wait for the Raiders to leave, their fans are a bunch of out of control *** and hispanics". He also said the Dodgers and Giants stay at the Omni and their fans are the same...

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Exchange, Refund and Cancellation Policy
2 (102 reviews)
1.5 (22 reviews)
Reviewer's quote

...When I became insistent that they honor their policy, manager at the counter told me, Im done with you. Dont offer what you wont honor. By the way, I made the points for their higher tier anyway, but in the Las Vegas location...

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...What is your policy Apparently you don’t have one for protecting your customers !!..

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Harrahs and Omni Hotel Pros and Cons

Pros
  • Housekeeping
  • Clean
  • Stacy was a great server
  • Rooms and service are excellent
  • Racist staement by david
  • Ocean
Cons
  • Slot payouts
  • Way guest are treated
  • Rooms are disgusting
  • How i was treated and the conditions
  • Waiting to check into room
  • Racist

Harrahs and Omni Hotel Most Positive Reviews

Top rated reviews
5

Just spent 3 free nights in Soco tower which was an awesome room with jacuzzi, refrig., and wide screen tv! Even...

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4.6

Paid $260 for one night when the usual price is around $130-$150. Then upon arrival at the the main pool I am told that...

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5

Waiting for security responds 7 days suspended for telling them problem. I was haveing. And i got suspended. I...

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4.5

In a nutshell, my wife and I truly enjoy the Omni product. Usually a great hotel with with good to great service. We h...

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Harrahs and Omni Hotel Most Critical Reviews

Lowest rated reviews
1

Here's the cold hard truth - Harrahs sucks to being with but when you and the Indians in, well they're still pissed abou...

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1

(1) If you booked through OMNI, you can "surrender your firstborn child" and sign their "LOYALTY PLEDGE" to get their sl...

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1

Worst place I have ever stay at! When we first got to the hotel there was a man trying to suicide him self and...

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1

Stayed at the Omni Hotel in Richmond Virginia December 2013 we were totally shocked at the condition of the mattresses a...

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Harrahs and Omni Hotel Latest Reviews

Recent published reviews
1

Only one restaurant open, no seating area. Told customers to eat outside in the dark at no joke 101 deg. Or take to...

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1

I am currently staying at an Omni hotel and have called the front desk several times with no answer. The water in the...

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1

Won $200.00 and never received my money. You kept putting it back into my account and I eventually spent it. I did not...

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1

Bottle of lube on my bed and dirty condom
No manager available to speak with.
DISGRACEFUL!!!!!

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Harrahs and Omni Hotel Products and Services

Most reviewed product and services
  • Harrahs Customer Care (32 reviews)
  • Harrahs Manager (24 reviews)
  • Harrahs Casino Game (15 reviews)
  • Omni Hotel Customer Care (5 reviews)
  • Omni Hotel Room Booking (4 reviews)
  • Omni Hotel Sanitary Conditions (2 reviews)