PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harpertom and Xlibris as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harpertom
Xlibris

Harpertom and Xlibris Overview

Total reviews 110 546
Company responses 0 0
Issues resolved 2 1

Harpertom and Xlibris Consumer Ratings

Rank
225 out of 489 in Periodicals & Publishing category
173 out of 489 in Periodicals & Publishing category
Advertised vs Delivered
142 in category
121 in category
Customer service
157 in category
109 in category
Website
174 in category
127 in category
Product or Service Quality
201 in category
129 in category

Harpertom and Xlibris Rating Details

Advertised vs Delivered
1 (60 reviews)
1.4 (151 reviews)
Reviewer's quote

...I want those books delivered. I need a paper back...

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I want delivered to my address within 2 weeks: a copy of our contract, a letter of direction to Amazon releasing sales figures to me and spreedsheets of the sales of my books from date of release in 2012 to current date. My address is: Peggy Poston 11862 S. Foothills Blvd PMB 501 Yuma, Az...

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Customer service
1 (57 reviews)
1.5 (188 reviews)
Reviewer's quote

...Customer service really doesn’t even exist. DO NOT ORDER FROM THIS SITE!!!..

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...No replies on the matter, just the usual "mail to the customer service or give us a call"...

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Website
1.1 (54 reviews)
1.9 (176 reviews)
Reviewer's quote

The entire website is designed to lead the consumer to believe a product will be shipped to a physical address. No refund is available to the consumer who has been mislead. Buyer Beware!!..

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I recently renewed my website (www. budhunton. com) and it stopped working about a week or so ago...

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Product or Service Quality
1 (52 reviews)
1.6 (186 reviews)
Reviewer's quote

There is nothing on their main web page or any of the product pages that indicate they are selling e-books. You have to look way down in their "about us" webpage to find the one line that says they only sell digital content. This is a garbage company and I wish that Google wouldn't have populated...

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...I had to pay for that service, it sounded like almost sure thing. In all fairness I must say Xlibris did an outstanding job on the jacket of my book. But I don't want anymore to do with them..

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Harpertom and Xlibris Pros and Cons

Pros
  • Big fraud
  • Ripp off
  • Published book
  • Getting the book published
Cons
  • Deception
  • No description saying ebook whould not refund my order
  • Made me believe this was a physical book and not an ebook
  • Poor customer service
  • Give you the run around
  • Unresponsive to customer needs after they got your money

Harpertom and Xlibris Most Positive Reviews

Top rated reviews
No votes
5

I don't know why all the negative reviews on here. I've had nothing but good happen to my anthology titled Xtoriez. I...

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No votes
5

What am I supposed to do I paid them to publish the book. Then they use hardball tactics to get me to sign up for...

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Harpertom and Xlibris Most Critical Reviews

Lowest rated reviews
1

The same thing happened to me as the three previous posts. Why would they ask you for a shipping address if there's...

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1

I signed a contract with Xlibris (subsidiary to Author Solutions) in November ’13 for:
Editing, Interior Design, Exterio...

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1

Thought I was getting a hard copy, not an eBook. No resolution as they've not emailed me back.

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1

I had my book published with Xlibris - a subsidiary of Author Solutions. $4000 for the full package: i did editing (the...

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Harpertom and Xlibris Latest Reviews

Recent published reviews
No votes

I ordered Harry Potter Books that never came

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No votes

You know it is crazy when a company takes my money and doesn't respond in any sort of way... all my information is up...

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No votes

I ordered and paid for several books and never received them. That was a few months ago.

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1

I tell you, that you have a way to try and cover the wrong that you do to people.... out of 8 stories you publish one...

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Harpertom and Xlibris Products and Services

Most reviewed product and services
  • Harpertom Shipping Service (38 reviews)
  • Harpertom Website (16 reviews)
  • Harpertom Customer Care (3 reviews)
  • Xlibris Publishing Service (303 reviews)
  • Xlibris Customer Care (45 reviews)
  • Xlibris Book (27 reviews)