PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Hardees and Steak N Shake as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Hardees
Steak N Shake

Hardees and Steak N Shake Overview

Total reviews
871
3461
Company responses
0
0
Issues resolved
2
4

Hardees and Steak N Shake Consumer Ratings

Rank
57 out of 658 in Fast Food category
137 out of 2614 in Cafes, Restaurants and Bars category
Customer service
32 in category
154 in category
Quality of Food
48 in category
104 in category
Location
38 in category
156 in category
Price Affordability
67 in category
57 in category

Hardees and Steak N Shake Rating Details

Customer service
1.7 (384 reviews)
1.6 (1692 reviews)
Reviewer's quote

...This is my 5th visit with very unsatisfactory customer service and I am always told to pull to the side for my food and the wait is at least 20 to 30..

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I think it's ridiculous that you cannot get ahold of anybody in customer service not even corporate not even a district I've done called for the Steak and Shakes here in Indianapolis Indiana and not one person in any of those stores can answer their phone I will blast it all over Facebook this is...

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Quality of Food
2.2 (340 reviews)
2.4 (1445 reviews)
Reviewer's quote

No sense in promoting a five dollar box when the quality of food is terrible cardboard for a hamburger french fries for dinner cold..

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...This location in Bradenton Fl definitely is not upholding steak N shake standard or even quality of food. Dont think Ill ever go back to a steakNshake after this horrible experience. I will like a full refund...

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Location
2.9 (332 reviews)
2.9 (1484 reviews)
Reviewer's quote

...I go to this Hardees location at least twice a week and will not be returning to any of your locations because of this experience. Not only is this poor customer service but also unsanitary and could easily transmit covid19 through food..

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8100 Veterans Highway Millersville, MD 21108 is the location. Maryland The service at the beginning was pleasant enough. When I asked about free kids meals, they were no longer honoring the offer because of Covid..

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Price Affordability
2.5 (327 reviews)
3.2 (1437 reviews)
Reviewer's quote

Can't get what you ordered rude people waiting on you never pay the same price even when you order the same thing sorry place to eat food is never hot always ice cold just sorry period..

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...We also had a question about the total price. Through girl at the drive through answered us very curtly, almost rude) about price. When we got our hot dogs there were no condiments, nor was there a receipt..

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Hardees and Steak N Shake Pros and Cons

Pros
  • Food
  • Leaving
  • Good food
  • Food
  • Location
  • Price
Cons
  • Service
  • Long wait
  • Poor attitude
  • Customer service
  • Service
  • Incorrect order

Hardees and Steak N Shake Most Positive Reviews

Top rated reviews
5

Mile high burger not what was avertized

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5

Positive the people are amazing thanks to Kellie Rhodes who works at the east Washington street Steak 'n Shake all the...

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5

We went to Hardee's today for breakfast admittedly we placed the wrong order. However when my husband went back to the...

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5

my mother and me went to the steak and shake on 86th street zionsville ind and we were seating and after we placed our...

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Hardees and Steak N Shake Most Critical Reviews

Lowest rated reviews
1

Our family was traveling through Ravenel, South Carolina on 3/22/14 and we stopped at Hardys #3096 for a snack. There w...

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1

I think this is the first time I have walked out of an eatery before being seated. The attitude of this, and I use this...

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1

THIS IS FROM DUBAI. UAE, JABEL ALI, I HAVE MADE AN ORDER ON SUNDAY 31/08/2014 AT 08:20PM FROM HARDEES, ORDER WAS WORTH 8...

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1

When we got there we had to wait over an hour to get our food and the floors were dirty and it looked liked no one had...

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Hardees and Steak N Shake Latest Reviews

Recent published reviews
2.8

Just wanted to say I know lunch time is a very busy time and the store wants to to get you in and out in a timely manner...

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No votes

I made an online order for curbside pickup last night and I went to pick it up even allowing another five minutes for...

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2.8

Seen other customers pull trying to places orders. Only to be told the store wasnt open

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No votes

Sunday 7/19/2020 at 6:48pm I placed an order when I got to steak n shake wyoming,mi no one was there doors unlocked the...

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Hardees and Steak N Shake Products and Services

Most reviewed product and services
  • Hardees Customer Care (97 reviews)
  • Hardees Manager (72 reviews)
  • Hardees Drive-through (42 reviews)
  • Steak N Shake Customer Care (586 reviews)
  • Steak N Shake Manager (281 reviews)
  • Steak N Shake Drive-through (274 reviews)