PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Popeyes Louisiana Kitchen and Hardees as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Popeyes Louisiana Kitchen
Hardees

Popeyes Louisiana Kitchen and Hardees Overview

Total reviews
4062
742
Company responses
0
0
Issues resolved
15
2

Popeyes Louisiana Kitchen was first mentioned on PissedConsumer on Feb 13, 2008 and since then this brand received 4062 reviews. It is 3320 reviews more than Hardees received since Apr 22, 2010. According to received "Issue Resolved" consumers' votes, a consumer has equal chances to resolve issues with Popeyes Louisiana Kitchen customer support team and Hardees customer service.

Popeyes Louisiana Kitchen and Hardees Consumer Ratings

Rank
66 out of 1073 in Fast Food category
44 out of 1073 in Fast Food category
Customer service
46 in category
34 in category
Staff
53 in category
45 in category
Quality of Food
35 in category
41 in category

According to consumer ratings and reviews, Hardees ranks 22 points higher in the Fast Food category than Popeyes Louisiana Kitchen. People gave Popeyes Louisiana Kitchen 1.6 stars for Customer service criterion in Fast Food category and it is 82 points higher than the worst rated brand in this category. At the same time, Hardees was rated 1.8 stars for Customer service criterion in this category and it is 94 points higher than the worst rated brand in this category. If we look at Staff criterion, than we see that Hardees has a higher rating than Popeyes Louisiana Kitchen. Regarding Quality of Food criterion, consumers gave Popeyes Louisiana Kitchen 2.4 stars and it is 73% greater than other in category. Hardees however was rated 2.3 stars and it is 68% greater than other in category.

Popeyes Louisiana Kitchen and Hardees Rating Details

Customer service
1.6 (1948 reviews)
1.8 (330 reviews)
Reviewer's quote

OMG!! Just the worst customer service ever. You need to train your employees not only on how to deal with customers but also how to use the headphones for the drive thru! We can hear their entire inappropriate conversations while they should be frying some chicken!..

Nithya

...I work hard, I have great customer service and always got treated wrongly..

Porcia
Staff
1.6 (1893 reviews)
1.7 (304 reviews)
Reviewer's quote

While waiting in line two of the managers came outside to get a male and female employee from messing around out behind a dumpster (maybe having all your staff working might help speed things alone and improve your customers experience). I later found out that the male was not just an employee he...

Surabhi

...The attitudes of the staff mirror the attitudes of management and reflect his way of being wit the public. The very best Hardess that I visit is the one on E. Brainerd Road...

Bob B
Quality of Food
2.4 (1809 reviews)
2.3 (290 reviews)
Reviewer's quote

Immediatley Lisa came running to the backline and she slammed the chicken down and said we dont serve this quality of food. Before I could even tell her I just walked over here and didnt serve it she was already yelling at me to the top of her lungs, like she does to everyone. When she was done I...

Perline

No sense in promoting a five dollar box when the quality of food is terrible cardboard for a hamburger french fries for dinner cold..

PissedConsumer1161995

Popeyes Louisiana Kitchen and Hardees Pros and Cons

Pros
  • Food
  • Taste
  • Chicken
  • Leaving
  • Food
  • Pretty decent food
Cons
  • Customer service
  • Service
  • Sevice attitude food
  • Long wait
  • Service
  • Poor quality

Popeyes Louisiana Kitchen and Hardees Most Positive Reviews

Top rated reviews
5

The Popeyes on stage road in Bartlett Tn has the best employees of any restaurant I have been in. I just had to...

5

Mile high burger not what was avertized

Popeyes Louisiana Kitchen and Hardees Most Critical Reviews

Lowest rated reviews
1

This is the most poorly run fast food restaurant in Rohnert Park and probably Sonoma County. After spending 10 minutes...

1

Our family was traveling through Ravenel, South Carolina on 3/22/14 and we stopped at Hardys #3096 for a snack. There w...

Popeyes Louisiana Kitchen and Hardees Latest Reviews

Recent published reviews
2.8

Told Food not read will be 4 minutes park and wait. Waited 15 minutes started to go in then saw lady in parking walking...

Read all 4062 reviews

Well I use to work for Hardee's in Thomasville Alabama but I quit in July because I moved to Louisiana and , I'm trying...

Read all 742 reviews

Popeyes Louisiana Kitchen and Hardees Products and Services

Most reviewed product and services
  • Popeyes Louisiana Kitchen Customer Care (794 reviews)
  • Popeyes Louisiana Kitchen Manager (542 reviews)
  • Popeyes Louisiana Kitchen Chicken (450 reviews)
  • Hardees Customer Care (91 reviews)
  • Hardees Manager (67 reviews)
  • Hardees Drive-through (41 reviews)