PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Universal Studios Orlando and Hard Rock as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Universal Studios Orlando
Hard Rock

Universal Studios Orlando and Hard Rock Overview

Total reviews 129 3
Company responses 0 0
Issues resolved 0 0

Universal Studios Orlando and Hard Rock Consumer Ratings

Rank
6 out of 185 in Theme Parks category
175 out of 655 in Entertainment category
Customer service
3 in category
202 in category
Discounts and Special Offers
7 in category
153 in category
Price Affordability
6 in category
No votes
Diversity of Products or Services
5 in category
No votes

Universal Studios Orlando and Hard Rock Rating Details

Customer service
2.3 (50 reviews)
1 (1 review)
Reviewer's quote

...I have worked in many customer service businesses and when a customer has to suffer for a company’s mistake, something is done for them. Even something small like maybe a free locker rental..

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started going to the hard rock in sioux city ia well its the worst casino i have ever gone to the slot machines suck up 20s and 100ds like candy in minutes no bonuses no free spins just a plane rip off how is that entertaining not even a chance to win a little to keep playing just pure greed i...

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Discounts and Special Offers
2.2 (43 reviews)
1 (1 review)
Reviewer's quote

I went to Universal Studios and got stuck on the Transformers ride for approximately 30 minutes and lost my shuttle to the hotel, additionally to special dinner reservations I had, when I arrived at the client services I was "helped"by Keely, whom was extremely rude and doubted every word coming...

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No items

Price Affordability
2.3 (46 reviews)
No votes
Reviewer's quote

DON'T , I repeat DON'T pay the extra price on a Universal Ticket just to take the Hogwarats Express. Not only did it take forever to get on over 45 minutes but then the four minute ride was total torture. It was excessively hot in the cabin and the door was sealed shut - so if you are...

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No items

Diversity of Products or Services
2.9 (45 reviews)
No votes
Reviewer's quote

...2 hours and of course youre not going to not pay to get in after planning the trip right? Took a huge L and thought they could reason with me at guest services and at least pay off the past due payments but again I was wrong. So I did what any dumb customer does in that situation and gave them my money! They dont care about your situation so just cough up the cash...

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No items

Universal Studios Orlando and Hard Rock Pros and Cons

Pros
  • Harry potter
  • Creative
  • Volcano bay
No votes
Cons
  • Value
  • Made my daughter cry
  • Hogwarts express
No votes

Universal Studios Orlando and Hard Rock Most Positive Reviews

Top rated reviews
5

Very nice person and resolve my question

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No votes
5

They were very helpful indeed

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No votes

Universal Studios Orlando and Hard Rock Most Critical Reviews

Lowest rated reviews
1

Fui de vacaciones a studios orlando florida llege un savado a baytona beach y fui el domingo a univesal studios y como...

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1

started going to the hard rock in sioux city ia well its the worst casino i have ever gone to the slot machines suck...

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1

Worker at Harry Potter World was rude at butterbeer stand. Accused us of cutting in line when no *** existed...

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No votes

Universal Studios Orlando and Hard Rock Latest Reviews

Recent published reviews
No votes

We drove for four hours with two kids in the car to be told at the entrance that park was at fully capacity even though...

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No votes

At the hard rock in Biloxi ms they have bugs in between the slot machines and by the drink machines for the employees...

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No votes

Bought tickets for universal and volcano bay. Drove for four hours with two kids in the car to be told at the entrance t...

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No votes

Olya McQuire of Hard Rock Builders in Huntington Beach, California has been harrassing my wife and making threats. Using...

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Universal Studios Orlando and Hard Rock Products and Services

Most reviewed product and services
  • Universal Studios Orlando Customer Care (22 reviews)
  • Universal Studios Orlando Pass (17 reviews)
  • Universal Studios Orlando Attraction (3 reviews)