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  • 1 ISSUES RESOLVED
  • 288 TOTAL REVIEWS
  • $36.7K CLAIMED LOSSES
  • $293 AVERAGE LOSS
2.0
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Pricing 4
  • Most of their items 3
  • Quality 3
  • Variety of merchandise 3
  • Products 2

Customers don't like

  • No parts support7
  • Arrogant employees6
  • Customer service5
  • Product5
  • Management5
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Rockauto

Equipment
  • 1 ISSUES RESOLVED
  • 246 TOTAL REVIEWS
  • $24.2K CLAIMED LOSSES
  • $229 AVERAGE LOSS
1.8
Customer service
Website
Exchange, Refund and Cancellation Policy
Reliability
Staff
  • Price 10
  • Will never buy from them again 9
  • Prices 4
  • Qaulity 2
  • Website 2

Customers don't like

  • Refund policy for defective item11
  • No effort put forth in resolving issue to customers satisfaction10
  • Refund policy for wrong part10
  • Shipping8
  • Return policy for defective parts7
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A company's rating is calculated using a mathematical algorithm that evaluates the information in its profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

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