PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Harbor Freight Tools

Northern Tool And Equipment and Harbor Freight Tools Overview

Total reviews 283 624
Company responses 0 0
Issues resolved 4 5

Northern Tool And Equipment and Harbor Freight Tools Consumer Ratings

Rank
124 out of 939 in Equipment category
100 out of 939 in Equipment category
Customer service
116 in category
98 in category
Website
85 in category
92 in category
Price Affordability
130 in category
52 in category
Exchange, Refund and Cancellation Policy
87 in category
51 in category

Northern Tool And Equipment and Harbor Freight Tools Rating Details

Customer service
1.4 (112 reviews)
1.6 (230 reviews)
Reviewer's quote

...Horrible horrible company customer service..

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...Customer service sucks ***..

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Website
2.7 (94 reviews)
2.6 (191 reviews)
Reviewer's quote

Called customer service 7/3 as no shipping info is available on website was told it had shipped. Called again on 7/10, once again because no way to get info from website and the "helpful" chat window isn't working - was told it was delayed but I would be billed when it shipped and tracking info...

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...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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Price Affordability
2.7 (86 reviews)
3.4 (189 reviews)
Reviewer's quote

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

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Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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Exchange, Refund and Cancellation Policy
1.7 (84 reviews)
2.1 (172 reviews)
Reviewer's quote

...Since equipment was defective, both items were returned prepaid for full refund. Items ,were received at Northern. A credit order was issued...

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...I explained that on the online order page it does not state of the 10 days shipping policy. I paid for the shipping and it was not for 10 days. Again belligerently the representative stated we have 10 days to ship it to you...

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Northern Tool And Equipment and Harbor Freight Tools Pros and Cons

Pros
  • Wide variety of products
  • Wide range of quality products
  • Variety
  • Variety of merchandise
  • Some good tools
  • Quality
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Customer service
  • Customer sevice and quality
  • Product

Northern Tool And Equipment and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

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5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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Northern Tool And Equipment and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

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1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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Northern Tool And Equipment and Harbor Freight Tools Latest Reviews

Recent published reviews
1.2

They will not respond! Have called, transferred, they've disconnected me over and over. They will not respond to email...

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1.7

cant get anyone to talk too. just get jerked around . also now i find out part i need cant be ordered,bag vreplacement...

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1

The switch fell apart after minimal home use. Just flat went to pieces just by turning it on. It is a wasted piece of...

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1.4

The csr said she would have the district manager call to help rectify the situation. I haven't received one G*DD*MN phon...

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Northern Tool And Equipment and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (33 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Harbor Freight Tools Customer Care (65 reviews)
  • Harbor Freight Tools Manager (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)