PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Northern Tool And Equipment and Harbor Freight Tools as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Northern Tool And Equipment
Harbor Freight Tools

Northern Tool And Equipment and Harbor Freight Tools Overview

Total reviews
275
582
Company responses
0
0
Issues resolved
4
4

Northern Tool And Equipment and Harbor Freight Tools Consumer Ratings

Rank
121 out of 962 in Equipment category
96 out of 962 in Equipment category
Customer service
110 in category
95 in category
Website
80 in category
85 in category
Price Affordability
127 in category
53 in category
Product or Service Quality
63 in category
62 in category

Northern Tool And Equipment and Harbor Freight Tools Rating Details

Customer service
1.4 (107 reviews)
1.6 (204 reviews)
Reviewer's quote

I had recieved an email coupon for a 200 dollar gift card in the mean time, and called customer service. I spoke with a fellow named Jonathan and asked if, as a thanks for my patience, this gift card could be applied to my purchase, he checked and said it wouldn't be a problem. I thanked him and...

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Calls to customer service are not answered (I'm hung up on once I get through the automated system) and Emails are returned with a stock copy/paste response. Tried to cancel the order since they will not ship even though they have payment but got another stock copy/paste saying the order is...

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Website
2.8 (90 reviews)
2.7 (167 reviews)
Reviewer's quote

...I sent an email to customer service as well as filling out a form on their website to see if I could arrange for a return or refund. So far my attempts to contact them have been completely ignored..

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The contact info on your website does not work? When you click on email, phone, or mail absolutely nothing comes up. Had to google to find phone number?..

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Price Affordability
2.7 (83 reviews)
3.4 (169 reviews)
Reviewer's quote

I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

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Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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Product or Service Quality
2.1 (81 reviews)
2.1 (163 reviews)
Reviewer's quote

...Perhaps they knowingly sell defective product. ..

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...For all I know they may have made a special trip to another state that's CUSTOMER SERVICE..

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Northern Tool And Equipment and Harbor Freight Tools Pros and Cons

Pros
  • Wide variety of products
  • Wide range of quality products
  • Variety
  • Variety of merchandise
  • Quality
  • Pricing
Cons
  • Customer service
  • Employee lack of concern
  • Shipping process
  • Customer service
  • Customer sevice and quality
  • Product

Northern Tool And Equipment and Harbor Freight Tools Most Positive Reviews

Top rated reviews
5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

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5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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Northern Tool And Equipment and Harbor Freight Tools Most Critical Reviews

Lowest rated reviews
1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

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1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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Northern Tool And Equipment and Harbor Freight Tools Latest Reviews

Recent published reviews
1

After years of faulty products (not to mention the NEVER KINK hoses that always kink) I have finally had the indignity...

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No votes

Unable to get through. Call cannot be completed as dialed.

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No votes

I ordered a maintenance kit for a generac generator from them. It took forever to get here. When it finally arrived the...

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2

Why dont they reply or call back?

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Northern Tool And Equipment and Harbor Freight Tools Products and Services

Most reviewed product and services
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)
  • Harbor Freight Tools Manager (63 reviews)
  • Harbor Freight Tools Customer Care (60 reviews)
  • Harbor Freight Tools Coupon (22 reviews)