PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Northern Tool And Equipment as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Northern Tool And Equipment

Harbor Freight Tools and Northern Tool And Equipment Overview

Total reviews 622 283
Company responses 0 0
Issues resolved 5 4

Harbor Freight Tools and Northern Tool And Equipment Consumer Ratings

Rank
100 out of 937 in Equipment category
123 out of 937 in Equipment category
Customer service
97 in category
115 in category
Website
91 in category
83 in category
Price Affordability
51 in category
130 in category
Product or Service Quality
62 in category
64 in category

Harbor Freight Tools and Northern Tool And Equipment Rating Details

Customer service
1.6 (227 reviews)
1.4 (112 reviews)
Reviewer's quote

...Customer service sucks ***..

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...Horrible horrible company customer service..

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Website
2.6 (189 reviews)
2.7 (94 reviews)
Reviewer's quote

...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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Called customer service 7/3 as no shipping info is available on website was told it had shipped. Called again on 7/10, once again because no way to get info from website and the "helpful" chat window isn't working - was told it was delayed but I would be billed when it shipped and tracking info...

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Price Affordability
3.4 (187 reviews)
2.7 (86 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

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Product or Service Quality
2.1 (183 reviews)
2.1 (84 reviews)
Reviewer's quote

...No help from customer service. Only 90 day warranty? I understand warranty is warranty but some people do not use them everyday..

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...for someone to answer !!!! They must only have one person working in Customer service..

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Harbor Freight Tools and Northern Tool And Equipment Pros and Cons

Pros
  • Variety of merchandise
  • Some good tools
  • Quality
  • Wide variety of products
  • Wide range of quality products
  • Variety
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Employee lack of concern
  • Shipping process

Harbor Freight Tools and Northern Tool And Equipment Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

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Harbor Freight Tools and Northern Tool And Equipment Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

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Harbor Freight Tools and Northern Tool And Equipment Latest Reviews

Recent published reviews
No votes

i called to the store to see if they had an item in the store that i wanted to purchase,young man answered the phone i...

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1.2

They will not respond! Have called, transferred, they've disconnected me over and over. They will not respond to email...

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No votes

You did not help me at all. I never got any answer to my problem. I will return product since you cant answer my...

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1

The switch fell apart after minimal home use. Just flat went to pieces just by turning it on. It is a wasted piece of...

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Harbor Freight Tools and Northern Tool And Equipment Products and Services

Most reviewed product and services
  • Harbor Freight Tools Customer Care (65 reviews)
  • Harbor Freight Tools Manager (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (33 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)