PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Northern Tool And Equipment as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Northern Tool And Equipment

Harbor Freight Tools and Northern Tool And Equipment Overview

Total reviews
585
276
Company responses
0
0
Issues resolved
4
4

Harbor Freight Tools and Northern Tool And Equipment Consumer Ratings

Rank
94 out of 963 in Equipment category
121 out of 963 in Equipment category
Customer service
96 in category
112 in category
Price Affordability
55 in category
130 in category
Website
87 in category
82 in category
Product or Service Quality
62 in category
64 in category

Harbor Freight Tools and Northern Tool And Equipment Rating Details

Customer service
1.6 (206 reviews)
1.4 (108 reviews)
Reviewer's quote

*** poor customer service rep. Actually told me to get a magnify glass to be able to see the fine print. You need to read that! ***..

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When you wait over 30 minutes for customer service representative to answer you know they've got serious issues. Do they not have enough representatives to handle the volume of calls - or does their shipping/receiving department at warehouse have issues in pulling orders for delivery to the stores,...

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Price Affordability
3.4 (171 reviews)
2.7 (83 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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I also called about the 110% price match policy. The rebate program is a terrible idea. A low price would get me to buy...

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Website
2.7 (168 reviews)
2.8 (90 reviews)
Reviewer's quote

The contact info on your website does not work? When you click on email, phone, or mail absolutely nothing comes up. Had to google to find phone number?..

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...I sent an email to customer service as well as filling out a form on their website to see if I could arrange for a return or refund. So far my attempts to contact them have been completely ignored..

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Product or Service Quality
2.1 (163 reviews)
2.1 (81 reviews)
Reviewer's quote

...For all I know they may have made a special trip to another state that's CUSTOMER SERVICE..

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I had recieved an email coupon for a 200 dollar gift card in the mean time, and called customer service. I spoke with a fellow named Jonathan and asked if, as a thanks for my patience, this gift card could be applied to my purchase, he checked and said it wouldn't be a problem. I thanked him and...

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Harbor Freight Tools and Northern Tool And Equipment Pros and Cons

Pros
  • Variety of merchandise
  • Quality
  • Pricing
  • Wide variety of products
  • Wide range of quality products
  • Variety
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Employee lack of concern
  • Shipping process

Harbor Freight Tools and Northern Tool And Equipment Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

I bought hey Goodyear air hose from Northern to two of them almost a year ago and both of them busted from the inside...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

I purchased some pressure washer equipment in your N Ft Myers store and the cashier Michelle was extremely pleasant and...

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Harbor Freight Tools and Northern Tool And Equipment Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Ordered a heavy equipment and paid extra for the liftgate feature as delivery truck drivers are not responsible for unlo...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

I ordered a pickup crane online from Northern-Tool.. After 6 weeks of being told by the company it had arrived at the...

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Harbor Freight Tools and Northern Tool And Equipment Latest Reviews

Recent published reviews
1

*** poor customer service rep. Actually told me to get a magnify glass to be able to see the fine print. You need to...

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1

When you wait over 30 minutes for customer service representative to answer you know they've got serious issues. Do...

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5

I walked in and instantly a guy was rude saying a girl in a tool store everybody run" i started to tear up but an...

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1

After years of faulty products (not to mention the NEVER KINK hoses that always kink) I have finally had the indignity...

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Harbor Freight Tools and Northern Tool And Equipment Products and Services

Most reviewed product and services
  • Harbor Freight Tools Manager (63 reviews)
  • Harbor Freight Tools Customer Care (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Northern Tool And Equipment Customer Care (34 reviews)
  • Northern Tool And Equipment Shipping Service (32 reviews)
  • Northern Tool And Equipment Pressure Washer (16 reviews)