PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Lowes

Harbor Freight Tools and Lowes Overview

Total reviews
604
5577
Company responses
0
3
Issues resolved
4
57

Harbor Freight Tools and Lowes Consumer Ratings

Rank
90 out of 930 in Equipment category
68 out of 324 in Supermarkets and Malls category
Customer service
95 in category
76 in category
Website
85 in category
50 in category
Price Affordability
50 in category
56 in category
Product or Service Quality
57 in category
70 in category

Harbor Freight Tools and Lowes Rating Details

Customer service
1.6 (215 reviews)
1.4 (2083 reviews)
Reviewer's quote

...Plus if you call there customer service as the store paperwork says to do. The phone numbers say they no longer do customer service over the phone..

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No one has given me a call to provide an update and when I call to speak with a customer service rep it takes me 30 minutes to reach someone, who then follows with the sentence I will look into this and call you back which until now not once have I received a call back. I called to complained to...

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Website
2.7 (179 reviews)
2.4 (1594 reviews)
Reviewer's quote

What a set of Steel folding ramps online missing one part complaint department closed due to Coronavirus store will not honor any online purchases go to website requesting part is just totally ignored many Many Many attempts not a reply..

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...The website to track rebates has not been operational for months. The manager at my store hasnt a clue. ..

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Price Affordability
3.4 (178 reviews)
2.6 (1536 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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...REALLY???? You had 3 mowers on Saturday (and, yes, I had checked the inventory update on Saturday) and all 3 of them had 4 flat tires!!! Really???? But what I did notice when I checked inventory today, is they have 1 in stock and the price has gone up $100. 00. Coincidence??? I don't think so...

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Product or Service Quality
2.2 (172 reviews)
1.9 (1625 reviews)
Reviewer's quote

I go in the store the next day and the manager takes the box slams it on the counter in my face and tell me to leave basically because he said thats not the product they sold me when in fact it was because the item I bought was for my restaurant so I had everything on camera that I was willing to...

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I have had generally bad service from Lowes for the past several years. I used to love going to Lowes - but now it seems they just hire young disrespectful untrained employees - my latest bad service experience was trying to return a $4 item. I stood in line for 45 minutes to do so while there were...

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Harbor Freight Tools and Lowes Pros and Cons

Pros
  • Variety of merchandise
  • Some good tools
  • Quality
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Customer service received
  • Service

Harbor Freight Tools and Lowes Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Harbor Freight Tools and Lowes Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Harbor Freight Tools and Lowes Latest Reviews

Recent published reviews
No votes

I stood in line to purchase a Pole Saw which I paid for with my mastercard. I was told to wait and the item would be...

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No votes

July 14, 2020
Lowes Protection Plan dispute
I recently received an offer for a 3 year protection plan in the mail for my L...

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3.5

On one or occasion harbor freight in streetsboro ran sales on products, so I made the trip to purchase these items, and...

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No votes

On July 15th I took the Lowe's survey for this I would receive a free gift for just paying the shipping at which time I...

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Harbor Freight Tools and Lowes Products and Services

Most reviewed product and services
  • Harbor Freight Tools Customer Care (63 reviews)
  • Harbor Freight Tools Manager (63 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Lowes Customer Care (524 reviews)
  • Lowes Delivery Service (362 reviews)
  • Lowes Manager (304 reviews)