PissedConsumer.com strives to provide consumers with the right information to make informed purchasing decisions. Our website collected and compiled various consumer reviews about Harbor Freight Tools and Lowes as well as customer ratings and recommendations for these brands. Each brand score is calculated based on set of relevant criteria and displays company performance over time.

Harbor Freight Tools
Lowes

Harbor Freight Tools and Lowes Overview

Total reviews 629 5917
Company responses 0 3
Issues resolved 5 61

Harbor Freight Tools and Lowes Consumer Ratings

Rank
101 out of 944 in Equipment category
77 out of 344 in Supermarkets and Malls category
Customer service
90 in category
73 in category
Website
83 in category
51 in category
Price Affordability
47 in category
60 in category
Product or Service Quality
60 in category
67 in category

Harbor Freight Tools and Lowes Rating Details

Customer service
1.6 (232 reviews)
1.4 (2307 reviews)
Reviewer's quote

...I called their customer service and they say i am doing something wrong and try again. this is getting very frustrating. I need replacement parts for a TC250b saw...

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...This is terrible customer service! Sunny Moore..

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Website
2.6 (194 reviews)
2.3 (1764 reviews)
Reviewer's quote

...When I placed the order, their website said the "could" be a 7-10 day delay in the order being fulfilled. I was fine with this. As of July 15, 2020 my order was still showing as, "Pending" on their website...

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...after a couple more weeks never received it and I called again, they said they changed systems and I would have to file again, I filed on July 3,2020, the website says once in processing you should receive your rebate in 6 to 8 weeks. Ive called several times and they keep telling me its in processing 3 weeks ago I called again and they said I would receive it within a week. I have yet to receive my...

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Price Affordability
3.4 (192 reviews)
2.6 (1699 reviews)
Reviewer's quote

Supervisor will only price match if I go back to the store (6 hours round trip) by the time I got ahold of someone at the store, I only have 2 hours to get there for them to give me the sale price But they’re made it clear that they’re more then happy to give me a full refund..

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So I get my pack of wire wheels go to register set them down then remembered I wanted to do a price check on a 2 pack of your small propane bottles so I turn around and almost bumped into the same cop to go over by the garden area to get propane. Got my propane got almost to the customer service...

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Product or Service Quality
2.1 (187 reviews)
1.9 (1808 reviews)
Reviewer's quote

...Customer service sucks ***..

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...Service person came to the house, no parts, had to order. Told my husband he could put the part on when it came. I called Lowes and told them NO...

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Harbor Freight Tools and Lowes Pros and Cons

Pros
  • Variety of merchandise
  • Quality
  • Pricing
  • Location
  • Product
  • Price
Cons
  • Customer service
  • Customer sevice and quality
  • Product
  • Customer service
  • Customer service received
  • Service

Harbor Freight Tools and Lowes Most Positive Reviews

Top rated reviews
5

Asked for assistance was told they couldnt they were busy, then when I asked if they had a pack of nuts and bolt other...

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5

ok *** lips this is what hapend i went to lowes to by a gas chain saw on the shelf it clearly says gas chain saw so u...

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5

I purchased 2 18 volt ni-cad drill drivers about 3 months ago.The batteries will not hold a charge.I returned them to st...

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5

I recently remodeled my bathroom with the PSI in Kissimmee, fl. It was absolutely a smooth sailing experience. The...

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Harbor Freight Tools and Lowes Most Critical Reviews

Lowest rated reviews
1

I was working for a shop we machines plastics and non-ferrous metals. I told my manager we might want to try high...

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1

Contracted lowes for new roof, installers arrive, start bringing shingles up and I asked where did you get those., they...

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1

I've spent allot of money there ! One Sunday went in at 5:45 I was told by 4 employees that they close at 6pm I told...

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1

PURCHASED A FRIDGE, IT STOPPED WORKING 2 MONTHS LATER! I HAVE GONE THROUGH ALL HOOPS WITH THEM ALONG WITH TERMS AND...

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Harbor Freight Tools and Lowes Latest Reviews

Recent published reviews
No votes

I need battery charger
Information. What to buy?

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1

Bought a Samsung Washer and Dryer pair in December 2019. Advertised to have a $100 rebate on the pair.
Have called 4-5 ti...

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1

I order a tool box for my son sept 9 2020 and they deliver just now 10/23/2020 after a long time waiting for this tool...

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1.8

I purchased an AO Smith water softener that had a defective motor. My plumber did not want to come back a 2nd. time to...

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Harbor Freight Tools and Lowes Products and Services

Most reviewed product and services
  • Harbor Freight Tools Manager (62 reviews)
  • Harbor Freight Tools Coupon (22 reviews)
  • Harbor Freight Tools Cashier (21 reviews)
  • Lowes Delivery Service (372 reviews)
  • Lowes Manager (308 reviews)
  • Lowes Installation (239 reviews)